We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,072 reviews.
Used Parcel Monkey to send a parcel to my daughter in the Peoples Republic Of China over a month ago, as my last parcel with Royal Mail only took 10 days I began to get suspicious. I have contacted Parcel Monkey through their report a problem page, I keep receiving generic apologetic replies but nothing conclusive and was advised to send another parcel Not likely Parcel Monkey I will never use your service again!!!
21/11/17 by Sarah Hayward
ParcelMonkey is great but DPD is not - DPD takes days to collect from local drop off point and deliver
21/11/17 by Hula Mum
Fantastic service-easy to use!
The service I chose delivered on time and drop off was in a local shop-couldnt have been easier!
21/11/17 by Sandy in Kent
Awful awful company. I have used twice. First time i paid for a next day delivery for a weekend event. My package eventually arrived 4 days later, Parcel Monkey customer service claim it is nothing to do with them, but were happy to take my money. I gave the the benefit of the doubt and booked another collection. Exactly the same thing happened. My customer called to say i had missed delivery (costing my business yet more money), i contacted Parcel Monkey again telling them that as they had missed delivery to divert it back to my office... Of course it wasnt it got delivered to my customer. I have begun legal proceedings.
21/11/17 by Customer
Very pleased with the service, would use again.
21/11/17 by Ms Stevens
I have used this company many times and I never had a problem even once. I think its because they dont offer Hermes or some **** services. I always choose PF or DPD and it was always delivered. The site also offers good value damage/loss protection and it can really save you especially when your parcels are big. I will continue to use this site!
21/11/17 by HJ
Very easy to use and setup. Will definitely use again and will recommend to our friends.
21/11/17 by Mike
Arranging collection and delivery was straightforward, but there were a number of breakages on delivery, which are the responsibility of the couriers - ParcelForce. I would choose a difference company next time.
21/11/17 by Rhod
Was really worried at first but they got my parcel to its destination quick and in good condition would recommend to anyone had no problems to call customer service so don’t know what that’s like
21/11/17 by Customer
Very poor service! When the driver came to collect, he said "I hope it is not fragile or valuable, we mainly deliver very heavy items, so could get crushed." No customer service number to call when your parcel takes seven days to even leave the country (still being held). Unhelpful operators via the online message service. Will not be using again!
21/11/17 by Dean Richardson
Second horrific experience of parcel monkeys terrifying service within a week. Booked a parcel to be collected on November10th which DPD did but yet to be delivered. No update since 13th November. Since then, whenever contacted Parcel monkey their standard reply is we are chasing DPD but yet to receive any update. When I personally contacted DPD they told PM has never contacted them regarding the parcel. On telling the same to PM they didnt had any response. It proves that PM is always lying. Please think before booking any parcel with them.
21/11/17 by Yatin
Clear & Simple site makes booking parcels a dream
21/11/17 by JJ
Easy to use excellent service.
21/11/17 by Mrs georgi lucas
This service is absolutely rubbish The shop they told me to take the parcel has never heard off parcel monkey .. & no other local shop or post office has heard off them The contacts to getcin touch with parcel monkey is via email & they have not responded after 10days ... they are quick enough to take your money though Do not use this service
21/11/17 by Mark Northfleet
Paid for a service for a collection and it didn’t get collected still waiting one week later
21/11/17 by Customer
Excellent service first time Ive used it will definitely use again.
21/11/17 by Customer
Parcel still not delivered. It took twice the time it was supposed to. At a certain point the address on the websites got changed so parcel was stuck.crazy!
21/11/17 by Customer
First booking failed had to rebook So 48 hour service with Parcelforce took one week but it has arrived OK today thank goodness
20/11/17 by ronashton
Excellent service
20/11/17 by Customer
Five star service highly recommended
20/11/17 by F Attaie
I only gave 1 star as you cannot give less to proceed the process was a complete failure after 3 attempts / rebookings the parcel never got picked up . And no explanation was given. hopless just book with the relevent courier direct at least you will have a comeback and it is the same cost
20/11/17 by Gary
BEST SERVICE WE RECEIVED *** THANK YOU
20/11/17 by HUMAYUN BUTT
Easy to use website. Collected on time. Brilliant service. Easy tracking. Very cheap price for large, heavy item. Very quick delivery. Will definitely use again. Many thanks.
20/11/17 by Sonya Core
Have used Parcel Monkey before and delighted on both occasions.Three large parcels uplifted from my home on a Wednesday (in Scotland) and delivered to St Albans on Friday. Great service and great value. Delighted , would recommend to others.
20/11/17 by Mrs T Doherty
Fantastic service. Picked up mid day Tuesday. Arrived in Toronto on Thursday afternoon. Nearly as quick as delivering it yourself. Didn’t realise that I would have to pay extra for customs at the other end but not the fault of parcel monkey.
20/11/17 by dougie1965
Excellent service as always
20/11/17 by Customer
Never again with parcelmonkey, paid for 24hours next day service with UKMail.. waiting whole day for collection, no one there to another courier. Tried to contact them by mail and live chat, they just dont care and keep saying they are only third party, asking me to wait, rebook or refund. No real solution. I lost my whole day only to wait, i cant even post my parcel to the post office as they keep asking me to wait til 6pm. Post office closed at 6pm. Waiting for them till 6pm but still no one come. They ruin an important event, as the parcel need to be send immediately. Refund not that smooth, you have to wait for 5 days. This is fraud service!! Frustrating, Irresponsible, they need to be closedown.
20/11/17 by Brie Eni
Awful customer service, sat in all day, no collection, their response Stay in again tomorrow, the carrier may turn up . Pathetic, No recompense for this failure of service, therefore they wony improve, Parcel Monkey insults Monkeys, at least they have the ability to learn!!
20/11/17 by MARTIN & JOANNE CLARKE
Would always use this company. Never a problem. Fast and efficient.
20/11/17 by Yve
Very well executed , from start to finish. easy to read website, good collection and delivery. Went very smoothly both ends.
20/11/17 by Margaret
I sent an important letter to Australia through Parcel Monkey and the tracking states "delivered to Snetterton and signed for by OLD LABEL"! I have contacted Parcel Monkey about this issue twice now and I still have no idea if the document has been delivered to Australia or not! Very disappointed with the customer service as each time they just say they will get back to me!
20/11/17 by T Love
send a 10 kg plastic pail to Spain, chose collection at PostOffice, fast and no problem, than delivered within 5 days, good tracking,
Cheaper if booked at postoffice and more reliable, send the same day similar box with PostOffice, more expensive and did not arrived error from PO.
20/11/17 by Customer JP B-G
It was so easy to book in my parcel for collection/delivery. I have had bad experiences in the past with other sites but never had a problem using parcel monkey. Parcel was collected from me nice and early so I didnt have to wait in all day and was delivered as promised the mext day. All for a bargain price. Parcel monkey take care of all tge hard work, all you need is to have the parcel ready. Fab company. Will be using again. Tomorrow in fact!
20/11/17 by Anna
no issues with Parcel Monkey at all just a little disappointed that ParcelForce have now had my parcel one week and my status still says "collected". They wont meet the promised 2 - 7 days delivery at this rate.
20/11/17 by Joyce
I used Parcel Monkey for the first time recently.
I had a parcel to go to Germany and got quite a shock with the cost through Royal Mail (Parcel Force).
So I Googled Parcel Monkey found it be nearly half the price. I then filled in the initial registration which was quite painless.
Then I registered the parcel and paid through my credit card. I printed our the barcoded label, stuck it on and then, you guessed it, I took it to the Post Office.
What a great service.
I used it again for the same customer a week later and two clicks it picked up all the details.
RECOMENDED.
20/11/17 by Bill Hawkyard
Fantastic service
20/11/17 by Customer
Parcel collected and delivered on time. Needed to change delivery address which was done but took an hour on live chat, and then not advised that it was done. Otherwise fine
20/11/17 by Betty
Absolutely brilliant, as always!
Parcel delivered to UAE in 4 days.
Perfect.
20/11/17 by JILL WRIGHT
We are still waiting on our parcel to be delivered after 11 working days, where the expected delivery days were 2-4 days. Paid for express service, little did we realise that it came at a cost. Parcel lost / not yet delivered and no clues of it whereabouts. They are quick to respond about looking into it, however they have no clue. Every reply is that they are looking into it and to contact them in case of any concern. What they do not understand is that with no actual status on parcel is actually a concern. They might be able to get a better price, however at the cost of possibly loosing the parcel or huge delays.
20/11/17 by RD
The website was easy to use. I chose a door to door service which was excellent value for money. The pickup was done same day and the box reached Ireland as expected. I had never used the service before but Im glad I found it.
20/11/17 by John, Cambridge.
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