We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Choosing the service options was reasonably easy and quick. It was more difficult to find a price for Insurance for expensive items
27/12/17 by Mark
Process was quick and simple. My only complaint is it would have been good to receive confirmation when my parcel was delivered by dpd.
27/12/17 by Customer
The only reason Parcel Monkey gets 1 star from me is because I cant write a review without giving at least one! I booked a guaranteed 2 day service and my parcel took 7 days to arrive. I contacted Parcel Monkey every day to see where my package was. They were never able to tell me where or when my package was going to arrive. If I wasnt in a rush for my parcel, I would never have paid for the 2 day guaranteed delivery service. This is the first and last time I will ever use Parcel Monkey. Im not sure how they have such great reviews. They are utterly useless.
27/12/17 by Jasmine Taggar
Parcel has yet to be delivered, been in transit since the 15th December, any updates??????
27/12/17 by Customer
I have been using ParcelMonkey to send items too big or too heavy to be financially viable via Royal Mail and they havent skipped a beat.
The site is fantastic with great design and UI which makes it easy to use.
You can use PayPal or card. It only takes approximately 30 minutes to get the label should the courier require you to print it yourself.
Fantastic prices relative for the weight and sizes which I imagine they negotiate with their most commonly chosen companies.
I will continue using this site to book deliveries where Royal Mail start to charge silly prices (usually 1kg/2kg+).
Thanks.
27/12/17 by Ryan
Very simple process to input information and obtain quotes from a range of carriers. We chose a Parcel Force 24 hour service at a reasonable price. The carrier delivered as expected. We will certainly use again.
27/12/17 by Mike (Aberdeen)
I use Parcel Monkey few times for last couple of years. Always had good experience with them. Highly recommend
27/12/17 by Iva
Parcels didnt arrive for Xmas despite two day delivery quoted, sent 20th December to rebublic of Ireland.
27/12/17 by Customer
First time I used Parcel Monkey and it all went very well.
27/12/17 by GDH
Parcel containing presents for my neice and nephew arrived at destination on Christmas Eve, just in time! Great to have the updates along the way, it took the full 5 days of the 3-5 day express service but considering the time of year I am delighted with the service. It seemed quite pricey compared with previous parcels sent of similar weight. This one costing £49 for a 6kg parcel.
27/12/17 by Customer
Hassle free parcel delivery. Full tracking info given too.
27/12/17 by Hazel
This company keep sending me bill as additional charge for precise laser scanned dimension. How can I use laser scaner to put my dimensions accurately. First, you get a very competitive price for postage but later you get surprising biills (hidden charges). I dont recommend these agents.
27/12/17 by Saeed Khan
All 5 times used this company I have had 4 days of emails back n forth just cause youre company cant deliver or collect on days agreed. I WILL NEVER USE AGAIN AND IF YOU WANT YOURE PARCEL DELIVERED ON TIME OR ON THE SAME WEEK YOU BOOK THEN USE A DIFFERENT COMPANY. RIDICULOUS CUSTOMER SERVICE NON EXISTING. COMPANY REALLY UNRELIABLE AVIOD AVIOD AVIOD!!!!!
27/12/17 by Me myself and i
Highly recommend
27/12/17 by Mrs Oshea
Fast delivery, easy to use
How a delivery service should be, keep up the good work.
27/12/17 by Stanford
Just amazing, parcel arrived in one day and an half, just in time for Christmas.
27/12/17 by Flavio D'Alessandro
Excellent , as usual, speedy delivery irrespective of where destinations of parcels were. Polite ,cheery representative at collection point.
Will continue too use Parcel Monkey and recommend to family and friends.
Great value
27/12/17 by Mrs T Doherty
I have already placed a bad review. And placing another one as same parcel has still not arrived. Was supposed to arrive in Malta (destination) on the 12th December. Guess what????? 15 days later Still hasn’t arrived!!!!!! Still lost in Germany. And why did I have to track down the parcel???? You know why cause parcel monkey don’t call they just send a message and hope they get a reply from the courier service!!!! Ridiculous!!!!! I had to make calls and track down my parcel utter joke!!!!!! I will never use parcel monkey again and strongly recommend that no one else does!!!!! Won’t even refund my money £58 to send a parcel that hasn’t arrived!!!!! Joke!!!!!!!
27/12/17 by Mariella Aquilina
use parcel monkey every time so easy...
27/12/17 by Blacksheep engineering
It’s awful and ridiculous ! I dropped off my package at 04/12/17, however they returned the package at 19/12/17with totally wet, and destroyed most of goods inside. During that two weeks, I kept tracking the package and got worried. In addition, I have NOT received any refund of the delivery fee and insurance back.(today is 28/12/17)
27/12/17 by Ella Su
Paid for next day (Tuesday) collection service and directed me to Ukmail due to the weight of the package I wanted to send. Was still waiting for the collection of the parcel on Saturday. I also paid for next day delivery and should have been the delivered Wednesday. The result was my family did not and still have not received their Christmas and Birthday presents. Very poor service and only an automated system to contend with. Tried to contact through email, Facebook and Twitter with no reply still. Very poor service and a premium rate number to complain too also.
27/12/17 by Chris Robinson
Not happy with the latest service. I dropped the parcel off on the 20th and it took until the 22nd to get to Stoke. And subsequently didnt get to the consignee before christmas. It is scheduled for 27th. So not happy with your or DPD service. As I have got a very unhappy buyer.
26/12/17 by Mark H
Great service
Great price
Thanks
26/12/17 by David
Easy, cheap, efficient, nuff said.
26/12/17 by customer
Parcel collected from our home. Delivered to the destination when expected. Cost very reasonable, considering the size of the box, and the destination being in another European country. A good job, well done! Would definitely use them again.
26/12/17 by Thomas_John_Kirkpatrick
My brother still didnt receive the parcel and no info.
26/12/17 by Florian Sandu
I booked a 3 - 4 day service overseas service, it was collected on time and delivered within 3 days - youvannot ask for more than that!
Excellent!
26/12/17 by Customer
This is a great service, collected parcel in the afternoon and it was delivered the following morning in Northern Ireland. Could not ask for anything better, especially being so close to Christmas.Very reasonable
Price, will be using again.
26/12/17 by David P
totally satisfied
26/12/17 by Customer vivien parker
Excellent service! Parcel picked up the next day, delivered in two days from Canada to UK at the fraction of the price of Canada Post! Have already recommended to family members and friends. Tip top company!
26/12/17 by Caz
Excellent international service as always,s Buyer Very happy with service as I am also,, if only other couriers International and U K Mainland were as good and as Parcel Monkey , Royal Mail ,, Top of the list cheers Eddie Lamotte
26/12/17 by Edward Lamotte
Parcel arrived overseas on time!
26/12/17 by Customer
Excellent service. 2nd time I have used them without any issues
26/12/17 by Helly
Parcel to Poland, delivered on time, in full.....!
26/12/17 by Robert Finch
Good and quick
26/12/17 by Julia
I used Parcel Monkey regularly over the last 3 years, and have found their service to be very good and very fast. I send parcels regularly to the EU, and have NEVER had a problem with anything going missing, which is always a worry. And each parcel has reached its destination within just a couple of days.
26/12/17 by C McMinn
The service was smooth, quite clear and I was able to weigh and measure the parcels, detail the contents online and complete the order pretty easily. I paid and was given a pick up date of the next day.
I have four stars as this was my main problem. I was up early to ensure I did not miss the collection. But my parcels were not collected until 1900! If I’d been given a morning/ afternoon or evening slot it would have given more chance for me to do other things! I know the collection was quite late for a delivery to Japan hopefully to arrive for Christmas but that was my only problem! And I’m thrilled to report the parcels did arrive by Christmas Day!! Yey!!
26/12/17 by Customer Irene Takahashi
This is the first time I use Parcel Monkey and I quite disappointed. The website recommended to use DPD for my delivery and now my parcel is lost: according to the DPD website my parcel was delivered to Liverpool, instead of Leigh and signed by some unknown recipient. After a week still no update from Parcel Monkey, that is wating for DPD to come back (doesnt look like PM is chasing). They also gave me a proof of delivery with some random signature but no mention about the actual address the item was delivered.
26/12/17 by RM
Really good deals, profesional team, had no problem with parcel wich i ordered feom romania to uk. Good service, i recomend .
26/12/17 by Vasile Rus
One of the resources CityPrint is rubbish
26/12/17 by customer
