We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,734 reviews.
great fast delivery from pick up to item delivered from uk to usa in 4
20/02/24 by emma ahmed
Happy customer
20/02/24 by Caz
I’ve used Parcel Monkey to compare best prices between the service providers and PM helped me to identify the best option.
20/02/24 by Paul
Delivery was on time.
19/02/24 by Tinotenda Samuriwo
Efficient service
19/02/24 by Mr Berman
Parcel arrived within expected date
quick efficient
highly recommended
19/02/24 by isabel roberts
Our company has used this courier service on a few occasions now - having had poor results from competitors - and the ease, cost, reliability and quality of service we have received from ParcelMonkey have been exceptional. Will continue to use for any future needs.
19/02/24 by Customer
Fantastic easy to use service and cheaper than taking item and paying at the Post Office counter even though you are using Parcelforce????
19/02/24 by Mr D Evans
Whole process was easy and efficient. Our customer was a very happy chappie as his parcel arrived on time.
19/02/24 by Customer
Very good service. Parcel collected and delivered next day.
19/02/24 by PATRICIA QUINN
No problems, was really easy to book parcel collection, and was sent link to print labels very quickly, parcel collected next morning by courier. Very satisfied with the service
19/02/24 by Zan
I just like using it.. cheap and varieties of choices
19/02/24 by Customer
The service was advertised as delivering to Spain in 3 - 5 days. The package was sent on 12th February, it is now 19th February and the package still hasnt been delivered. The Parcel Force tracking link provided shows that the parcel has been prepared for export but that it is still in the UK. After several calls to various helplines I was informed about the Spanish tracking service Correos which shows that the parcel was classified at a Spanish Logistics Centre at 10.32 on 16th February but still isnt out for delivery. I am VERY dissatisfied with this service.
19/02/24 by Laura Duncalf
It was quick and efficient, precisely what I needed.
19/02/24 by Customer
Easy to arrange, cost was as expected, reasonable took longer than expected to arrive, never got final notification that it had arrived, except from buyer.
19/02/24 by Ms Margaret Green
As usual parcelmonkey excellent some couriers they use less so
19/02/24 by Tony Edwards
A straight forward process to get quotes and very easy to then book.
19/02/24 by Richard Thorpe
The price of sending the parcel
19/02/24 by Prakash Parmar
Very easy to use,, would prefer vat included in price not added on after ! Ather than that all good thank you
19/02/24 by Andy p
Easy and fast to book! A+
19/02/24 by Timothy Waldron
Delivered as promised
19/02/24 by Customer
Fast and easy
18/02/24 by Customer
Booked a parcel with you (of course) and no one turned up to get it so went via Royal Mail like I should have done in the first place. Farcical dog sxxx service
18/02/24 by Simon Boulter
Pick up very good but parcel has still not been received. Starting to become worried.
18/02/24 by MRS M HORN
The whole process was seamless and great that I have the option to choose who I send with
Super quick delivery
Very happy
18/02/24 by Paula
Makes life very easy
18/02/24 by pat richards
excellent fast service
18/02/24 by nscot
V straightforward & efficient
18/02/24 by Viv Gardner
Poor customer service Waited all day to pick up a parcel no one turn up then said that the driver have been and nobody is at home Informed that it will be due for pick up the next day again no one turned up wasted 2 days
18/02/24 by Arvey
Paid £25 to ship BMX was fine with price 2 weeks later they take an extra £78 out my account without asking so not use this company( been waiting 4 days for a reply for customer service about the refunding of my money) JOKE COMPANY DO NOT ISE
17/02/24 by Cameron Graham
Excellent pickup service and great value.
17/02/24 by David
I paid for 24 hr delivery. The parcel was picked up before 1 p.m. on the Monday 5th and Delivered on the 8th , Thursday. I had expected it to take longer as we are on an island in Scotland , thinking an extra day would be required. In tracking it , there were virtually no updates until out for delivery. Very disappointing. However the parcel did arrive in very good condition .
17/02/24 by Isobel Grieve
Easy to book, pay, print labels and drop off
Dropped off on Saturday, one week on - it’s still in UK!
Booked and paid for International Priority 3-8 days.
UK to Australia.
17/02/24 by Pauline Smith
Super duper!
17/02/24 by Nikki May
Smooth easy process! No hiccups picked up and arrived as directed.
17/02/24 by Kristina Redman
Good website. Easy to use. Good efficient service with reasonable prices
17/02/24 by Gareth
All good great service ????
17/02/24 by Jane Russell
Easy drop-off (but shop did not know which day it would be collected). Easy customs forms for completion (codes not needed).
17/02/24 by Chris Jolley
Fast delivery. No damage to box. Reasonable price. Convenient pick up.
17/02/24 by Janene John
Simple and quick!
16/02/24 by Customer
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