We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,013 reviews.
Sent parcel via parcelforce from norwich to bath. Ended up at parcel monkey hq in Southampton.... sent second parcel and post office could only scan one of the barcodes. Guess where thats heading?! The return address in Southampton yet again. Cheap but useless. Paid for 48hr delivered 7 days later. 2nd parcel is currently traveling round the UK looking for its correct destination as despite being clearly written on the item it has to go where the barcode tells parcelforce to send it. Sort your fing labels out.
08/04/19 by Peter William
Ive been chasing my parcel since 6th February. Every time I contact Parcel Monkey, I receive a typical reply; "Apologies for the delay. Weve contacted the courier and update you shortly". They never update me until I remind them. Again, I get a typical reply from the customer service; Apologies........ Again, they forget about updating me it until I remind them. Ive been repeatedly going through this vicious cycle for the past two months. I cannot bear this anymore.
08/04/19 by Tanveer Ahmed
Great service booked on line, picked up next day, very smooth from start to finish.
08/04/19 by Janet
easy to use
collection from home
08/04/19 by Mr Gilfillan
Really good to use we use them at work with things to send throw the company with are hot tub products well recommended and gives you the best deals
08/04/19 by Lee Harris
great service
08/04/19 by Customer
Used Parcelmonkey many times and been perfect every time. Good range of services and prices, and have had no issues at all. Definitely recommend them.
08/04/19 by David Jackson
First time using and no problems - would highly recommend
08/04/19 by Customer
First time to use your service, based on a family recommendation. Made an international delivery of fragile items. Super impressed.
08/04/19 by Ipswich user
Good Service
08/04/19 by Robert Gilbert-Smith
Easy to use site and good pricing
08/04/19 by Fred Davies
Site is easy to use and offers good prices
08/04/19 by Customer
Easy to ue and reliable
08/04/19 by Ian Murray
Great option to send parcels
08/04/19 by Grant
Very happy with service!
08/04/19 by Joan Huckle
Thanks for a great service at a great price. Excellent communication too!
08/04/19 by Gnarled and Knotted
Great Price, great service!
08/04/19 by Gulnaz Qayyum
The dpd dont take a parcel thay promise to back next day but thay dont.Please send ny money back.
08/04/19 by Ewa Kowalczyk
I was really happy with the service. Parcel was taken on Tuesday afternoon from London and deliver Friday to Poland. Will be using it again.
08/04/19 by Customer
I am a regular user of Parcel Monkey, have been for some years now. I’ve shipped all over the world efficiently and reliably. Would not use any other now!
08/04/19 by Pete
Paid a lot of money for a parcel to be delivered. Tracking wasnt the best but can accept the difficulties involved. Wasnt expecting the intended recipient to be asked for an EXTRA $220 for delivery. Totally unacceptable. Interesting that Im asked for this feedback on the service before it has been delivered. I would suspect Parcel Monkey hasnt got a clue whats going on, and now they have my money probably dont care
08/04/19 by David Hill
Excellent trouble free courier service with market beating prices.
07/04/19 by David
Really Easy to use site. Great price options. And reliable delivery.
07/04/19 by anonymous
The last three times I have used you to book parcel monkey.
They have be 2 to treat day late.
2 on delivery stuck at the Birmingham.
Depo.
1 a day late being deliverd.
When the try to send a messageneral to you on my phone app.
It alow me to ener the information.
But there is no provision to actually send it .communication with you Id ****.
Every thin is fine until it goes wrong then there in no way to contact you.
And when I have in the past you have not responded.
Even when I am logged in.
07/04/19 by Graham durrant
Sent a parcel to Houston, TX from Northern Ireland on Monday at lunchtime. It arrived in TX on Thursday morning. Amazing service for £19.99. Super easy from start to finish. Will use again.
07/04/19 by Nikki
Never heard of parcel monkey before this shipment but have to say I would defo use again
07/04/19 by lee pennell
Great service, would recommend.
07/04/19 by Sje
My parcel was not delivered by SEUR in Madrid. The driver reported that my house didnt exist!!! I sent a parcel a few months ago with you and there was no problem at all. Why this time this happened? I thinks Ill never use your service unless you guarantee that my parcel is going to be delivered. It is unacceptable.
07/04/19 by P Morris
Excellent service from start to finish.
07/04/19 by Julie Cetin
Very easy to arrange , satisfied customer
07/04/19 by Mrs M Wright
I did not attach the invoice as l thought it was the company who had to do it. The guy who collected the parcel did not mention anything about invoice. Next time I will definitely handle it myself. It arrived in good time but could not be released as they did not have the invoice.
07/04/19 by Customer lorna cecile
I bought a chair from Amazon which was faulty and needed to be returned - I had to arrange the return for my refund and my parcel was large and heavy. Parcel monkey allowed me to enter the dimensions and weight of the box then gave me a choice of companies as well as methods. I chose to have parcelforce collect the chair from my house. All went super smoothly and my refund has been approved so what looked like a worry turned out to be a breeze. Thank you parcel monkey.
06/04/19 by CollectPlus Customer
Absolutely perfect an amazing service
06/04/19 by Gary stratton
Affordable, convenient and speedy service delivery to Nigeria. Very impressed.
06/04/19 by Tammie
Very easy to book on line.
Good choices of couriers fro my parcel and much better value than going direct.
06/04/19 by Duncan Kenyon
Perfect service and great prices. All went like clockwork.
06/04/19 by Ian Fenwick
Parcel was total ripped off, really embarrassing.
06/04/19 by Customer
Excellent , pick up, and delivery service...tracking v good
06/04/19 by Glennis joan Yardley
Great website, simple to use and value for money.
06/04/19 by ALISON CARGILL
Excellent,fast and reliable and very competitive.
06/04/19 by A Bowen
