We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
Fantastic service, will use again, and will recomend it.
25/02/19 by Customer
very easy to use and couldnt believe how cheap it was.
25/02/19 by John Wilson
Great prompt reliable services!!!
25/02/19 by Customer
Fantastic, simple process from the moment I logged in to place the order, to the time they informed me it was delivered to my client. Really good and I will definitely use you again.
25/02/19 by Sarah
I am very happy with this service. Well done, guys
25/02/19 by Justyna
19k box was collected 11am on Monday and arrived in France the next day!! Total cost including extra insurance £15.70. Collection time slot was also spot on. Incredible. Would definitely recommend.
25/02/19 by CollectPlus Customer
Delivery on time as promised!
25/02/19 by Customer
good service
25/02/19 by Customer
RIP OFF - Never use parcel monkey. I sent a parcel less than 1kg to India for £17, parcel didn’t arrive for 2 weeks. Received an email stating that parcel is -6kgs and they took £21.79 from my card even without contacting me. Trying to call them, there is no customer service number, even the chat isn’t available. Never will use again
25/02/19 by H Polina
Excellent service
25/02/19 by malcolm allison
As reliable as ever, used Parcel Monkey many times. One company I can alwaysrely on.
25/02/19 by Customer Dave Dixon
Great Service all round. Couriers seem to be efficient & reliable. So far so good.
25/02/19 by Liz
My parcel hasnt been collected & I now have to pay again and then try to claim the original payment?!
25/02/19 by Customer
Easy to use service, will use again
25/02/19 by Louise
Have used Parcel Monkey lots of times. They give me options and results.Easy to contact and the price is right.
25/02/19 by Dennis Blowers
I sent a parcel to Spain using this broker and parcelforce as delivery company; any moment I could track it, it arrived sooner than I expected without any trouble. Its not as cheap as other companies but I think its worth it.
25/02/19 by ana
It was my first time using parcel monkey and they were so good Brady to use and compare and my parcel was collected and delivered in less than the time specified. Really pleased and I would use them again.
25/02/19 by First timer
Got there - as expected!!
Pleased with service received!!
25/02/19 by Anthoy D
It’s not ParcelMonkey they are great and give the best offers, it’s the delivery drivers that don’t read the notes that is put on ????
25/02/19 by Mandy
Excellent & efficient service
25/02/19 by Debbie
Excellent service as always
25/02/19 by Mark Taylor
I was rather concerned for several days, as my package was missing and not traceable by either the Parcel Monkey site, nor the shipping company tracking site. It took three full working days to get an idea of where the parcel had gone.
25/02/19 by Customer
Easy service and very pleased
25/02/19 by Richard Boiston
Great service and value from Parcel Monkey, as ever
25/02/19 by Ashley Jarvis
Fantastic service ????
24/02/19 by Customer
Cheap and the eventually arrived BUT if there is a problem the courier company don’t want to know as you booked through a third party in my case it was Parcelforce they couldn’t care less that my next day delivery was three days late and parcelmonkey can’t help so use with caution as you will not get the same service as booking direct.
24/02/19 by Paul
Cheap to send a huge parcel, picked up promptly and delivered within two days. Great.
24/02/19 by Customer
Great service. Really useful no print service
Would definitely use again
24/02/19 by Paul edwards
Booking my parcel, paying and delivering to our local post office, was easy. I tracked my box and it very quickly arrived in Athens. It has now been in Athens for 4 days, and hasnt moved from there yet.
24/02/19 by Customer
Very Happy with service
24/02/19 by Errol Edwards
So easy and simple to send a parcel, the price is excellent too. Collected from my home, no fuss. Will definitely use again.
24/02/19 by PAULA
Most convenient and easiest platform, offer variety of choices of delivery company.
24/02/19 by Janet Tiong
Parcel Monkey was easy and efficient.
24/02/19 by Christine Morais Dos Santos
When everything goes well...delivery on time no damage...then Parcelmonkey is excellent value for money. However any claim is subjected to wriggle & dispute. All claims are completed by e mail therefore there is no speech contact with an actual person...and if you have not packed to the letter of the guidance notes say for example by Parcelforce the claim will be disputed and it will take a lot of correspondence and photographic proof before a claim is settled.
This hasnt stopped me using them but its been a close thing.
24/02/19 by Francis MUNOZ
First class quick delivery to France with no issues, great value.
24/02/19 by Kevin
Still as good as it gets!
24/02/19 by Paul Rogers
Easy, straight forward, reliable and you are given options and prices to pick from.
23/02/19 by Ena Akins
Quick, cheap, reliable - couldnt fault the service
23/02/19 by brian burrows
Simple and efficient.
23/02/19 by Al
I use Parcel Monkey a few times a month and it works well with ParcelForce.
However, what stops me using it more frequently is the lack of lines on the booking page for delivery addresses. There are only 5 blank lines for the delivery address. Also you cannot use commas or any kind of separator (, - /) which is sometimes a problem and the number of characters per line is limited to 23.
This means that if I have a delivery address that requires 5 or more lines, I use another courier.
23/02/19 by bestultrasonic.co.uk
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