We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,936 reviews.
Was quick and stress free
01/03/19 by KHADIJAT ADEWUNMI
Easy to use great service
01/03/19 by Customer
Horrendous service. They claim to have no control over the delivery company. However on their website it says all enquires should go through them. The delivery company were much more helpful when I contacted them directly. They said they would refund as they failed to collect the parcel. Parcel Monkey said they are not liable for any failed collections and would not refund. I will be going directly through the delivery company next time. I don’t see the point in using Parcel Monkey. I would in particular like to mention Julie who was extremely unhelpful. She was deliberately awkward and extremely slow at replying over the messaging system. When I asked to speak to her line manager she wouldn’t facilitate it. Hopefully this review makes it to a manager. On a final note, I would only use Parcel Monkey to compare prices and then go direct to the company. That way if something goes wrong you can hold someone accountable.
01/03/19 by Joe
Brilliant service and cheapest in all provided me fully tracked service from dpd for my parcel to Spain will recommend this website to anyone who is looking for national or international parcel delivery service
Thanks parcel monkey
01/03/19 by Azhar Mahmood
Parcel Monkey are brill. Great service & even greater prices. Highly recommended.
01/03/19 by Mr Owen
As always , a good service
01/03/19 by Customer
Finally, received an answer "We will provide you with more information in the next 5 working days.". So, I have to wait another 5 days for the update! Probably the worst company I ever dealt with. Will never use it again.
01/03/19 by Tanveer Ahmed
very dependable
01/03/19 by Joann McShane
Absolutely faultless! If only everything in life went as smoothly!
Totally recommended
01/03/19 by David
Parcel collected and delivered on time and tracked efficiently. Highly recommend
01/03/19 by monica
Always excellent. Thank you.
01/03/19 by Os
Easy to create a parcel collection
01/03/19 by Customer
Item arrived damaged and broken. In order for this to happen there would have had to been an excessive amount of force as the item was well wrapped and was initially delivered by Royal Mail with NO issues.
01/03/19 by Customer
Great service and price. Only thing was it took 5 days to arrive on a 48 hr service. But that was down to parcelforce 48. 5* will use again.
01/03/19 by William
Half a star doesnt justify the level of incompetence I had to deal with to get a simple delivery dealt with. Not sure if Ive ever came across a support function with such limited answers to the questions that needs answering. Ive send a parcel on the 19th of December 2018, reached customs on the 21st of December 2018, havent heard anything from Parcel Monkey until the 6th of February 2019 when they raised a ticket to ask if I can confirm the delivery address which I did on the 12th of February 2019. On the 21st of February 2019 Parcel Monkey updated the ticket saying that the parcel is being returned as it reached the maximum hold period at the local courier. ALL necessary information were provided when this parcel was initially booked, including delivery address. I then reached out to support and over a period of a week, they advised me to raise a ticket, which I did, "management" is dealing with my query. Over the space of a week now, no one can tell me the reason why this parcel was send back if the delivery address was provided and confirmed, where my parcel is physically, when I can expect my parcel to be delivered, who I can talk to regarding my parcel. Not providing any answers to a paying customers questions, never mind the level of non service is horrendous, unpleasant and a huge waste of time. Not sure what function support is providing because in my case I have spend literally a few hours trying to get some answers to no avail. Probably the worst "service" Ive ever had to pay for and the best is I still havent got the parcel delivered, and they will probably tell me in a two weeks time when someone do get back to me that I need to book another service for which I probably need to pay for again.
01/03/19 by Le Roux
Very nice and fast, can drop even ar my local corner shop
01/03/19 by Customer
Absolutely first rate service. Parcel from UK to France delivered in 2 days and arrived exactly when they said it would. Much cheaper than the Post Office. Will definitely use them again.
01/03/19 by H GAZE
Delivered on time and with a smile!
01/03/19 by MR P RUSSELL
Thank you for providing an excellent service with my parcel.
01/03/19 by Customer
First time using this service and it was great!
01/03/19 by Customer
I was really impressed with this service. It was the most effective option for me and it sent my parcel with Parcel Force and I was able to tract this all the way back to China and see that it was delivered promptly. I was really delighted with this service.
01/03/19 by Helen
Amazing, very simple to book and everything went very well - shipped 15 boxes from the UK to Germany and was very well impressed! Everything got there safely and within two days! Thank you so much.
01/03/19 by Jessica
Great service, prompt and half the price of Parcel Force from the PO
Also on time, easy to use and quick to respond to any problems that might occur.
Great to also send pacs to Europe
01/03/19 by Dominick St Angelo
Excellent service . Booking online was straightforward, cost was competitive and dropping off a breeze. Delivered to local post office on Friday morning and parcel was delivered in New Zealand the following Tuesday.Tracked all the way so you can see progress.
Highly recommend.
01/03/19 by Barry
I would recommend Parcel Monkey UK as they were very reliable and I felt like my parcel was in safe hands.
01/03/19 by Karen Suggett
Very efficient no hassle very competitive on price
01/03/19 by Customer
Clear easy booking, good value for money.
I use it to send parcels to Turkey, cheapest cost. Prompt collection service by Royal mail!
No trouble at all.
01/03/19 by Maen
Fantastic! Superb!!
28/02/19 by Customer
Very easy to send a package to China. Very efficient and regular updates its progress.
28/02/19 by The Muse
Prompt collection and delivery
28/02/19 by Customer
Ease of arranging parcel uplift and everything went to plan
28/02/19 by James McCann
Fast delivery,Thanks
28/02/19 by Customer
Great.quick service
28/02/19 by joanna
ALWAYS GOOD EARLY PICK UP,, TAKE CARE WITH ORDER,S NOT TO GET DAMAGED,, TOP COURIER, I ALWAYS USE, 100% ALL DEPARTMENT,S CHEERS FOR THE 30TH TIME, EDDIE
28/02/19 by Edward Lamotte
Parcel monkey are brilliant.. pick up and deliver all my parcels without hassle.. service is really good, I use them on a regular basis to send to Spain and would highly recommend them . thank you very much
28/02/19 by Alice Gray
Excellent service
28/02/19 by Beth
PARCEL NOT DELVERD YET WE CANT GET TOUCH WITH PARCEL COMPANY IN INDIA CAN YOU PLEASE DELVER PARCEL ASAP
28/02/19 by Customer
They just did what they promised ????????????????
28/02/19 by Mr Towns
DX express delivery booked 5 days ago and still not collected after few calls and chats .i need to "cancel" my order to have a refund for the service that was not provided to me. Ill not recommend using parcel monkey except with parcel force. every other courier are purity much useless. Parcel monkey shame on you for advertising a service that is not provided.
28/02/19 by Mariyan
Didn’t pick up when they said they would then picked up two days later and then didn’t deliver the next day as promised it was a total nightmare to be honest seeing as I paid for next day pick up and delivery it was not given nor a refund
28/02/19 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
