We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Easy, fast and great price
Thank you
06/03/19 by Karen Wilson
Easy to get quote and then to proceed.
Selected courier rocked up and the parcel was delivered when it should have been.
06/03/19 by Frank Chambers
Paid extra for a 24hr courier on a Thursday drop off to reach a guy on the Friday. Parcels not delivered until the next Monday, could have saved a tenner!
06/03/19 by Paul
Parcel pickup was fine. It was the receiving junk mail 2 days later at my workplace I was unhappy with. This is the ONLY service I have ever used at work, so it cant have come from anywhere else
06/03/19 by Jake Aughton
Excellent service
Cheap, reliable,good service,i would recommend this company to everyone sending parcel.
06/03/19 by Customer
I sent my parcel to South Africa last Wednesday. Paying for a 3-4day delivery time. Quickly found out after posting that it would not arrive until the following Wednesday. It is now that Wednesday and it has STILL not been delivered. The contents of the parcel was urgently needed by a friend. Very disappointed
06/03/19 by Jennifer Hobart
Very efficient and saves money.
06/03/19 by Dave
Excellent Service Very pleased.
06/03/19 by tayyab haider
I have been using parcel monkey for the past couple of years now, this is the second time I have been let down with the delivery 5he first time I let it pass, but this time I have to be honest and say how disappointed I am as I paid for a two day delivery which arrived in the destination on time but failed to deliver, the parcel was a gift.
06/03/19 by Beverleigh Donalds
Excellent service. Quick and a good price. All the way to Gouvia Marina.
06/03/19 by Geofrey Frost
Decent Service for a Great Price
06/03/19 by Steve
Brilliant super fast service!
06/03/19 by Teenie
The price quoted for sending a parcel to India was cheaper than anywhere else . Glad that I found this site.
The courier was delivered in time .
06/03/19 by Rettna Balasubramanian
Prompt collection and delivery
06/03/19 by Stephen
Efficient and value for money
06/03/19 by Pete
Fast efficient and good cost. Would highly recommend
06/03/19 by Happy Customer
good price , good service , good customer service .
06/03/19 by chris jopson
A bit disappointed I selected Parcelforce 24 and the package was picked up on Thursday morning and delivered on Friday! Using the app was simple enough!
06/03/19 by Bob Stevenson
Great, easy to organise drop off at post office and packages arrived within stated timescale.
06/03/19 by Alp
nice and easy set up with no issues on delivery... all good
06/03/19 by Pete
Quick reliable Service
06/03/19 by Customer
first time user , very happy thanks
06/03/19 by s farbrother
Booked on a priority 2 day international delivery on the Thursday and item not delivered until the Tuesday. Wasn’t told the delivering courier was closed over weekend and then item was delivered to wrong sorting hub. So my friend’s son never got his present until 2 days after his birthday. Would like some reimbursement as never got the service I paid for. Very disappointing service.
06/03/19 by Miss B 1980
Excellent cheapiet fastest company used loads of times will use all the time 10/10
06/03/19 by Cherry Lawman
I do not experience any problems with making a booking using Parcel-Monkey (R Bradley)
06/03/19 by Customer
The parcel was full traced during the whole process and it arrived in the timescale given on the website (door to door).
I would have no hesitation in using and recommending Parcel Monkey in the future
06/03/19 by Andrew Green
My parcels were late, but did eventually show up, had to contact the courier
06/03/19 by Kevin
Easy to book collection and instead of going to the post office they can come and collect.it from your place and it is much cheaper..
06/03/19 by Ramon
Parcel Force collected parcel & was delivered next day. Regular
updates so myself & the customer know whats happening. Excellent
service all round.
06/03/19 by Liz
Good cheap as chips parcel service. Cuts through all of the effort of checking postage companies. This does it all in one place. Quick, easy and a reliable service.
06/03/19 by Paul Weir
Brilliant ! Seamless from start to finish !!!!
06/03/19 by Customer
You found me the cheapest shipping to Italy. Within a few days my parcel was delivered with full tracking and no fuss. The cost was less than a couple of gallons of fuel.
06/03/19 by Chris Bullock
Great European delivery in 4 days
06/03/19 by I Mav
So so good the service was amazing
06/03/19 by Customer
Fantastic service
06/03/19 by Customer
THIS IS DEFINITELY THE LAST TIME I WILL USE THIS DISCUSTING COMPANY AFTER ALREADY HAVING BAD PREVIOUS EXPERIENCE WITH THEM!!! I SENT A PACKAGE WHICH WAS LESS THAN 30kg SO IT WAS CORRECT FOR THE SERVICE USED BUT A MISTAKE WAS MADE WITH THE MEASUREMENTS AND WAS ONLY OVER BY NO MORE THAN 10cm AND THEY HAVE TAKEN AN EXTRA £52 FROM MY BANK ACCOUNT WITHOUT MY AUTHORISATION WHICH IS OUTRAGEOUS!!! THE ITEM I SENT WAS ONLY VALUED AT £60 AND I PAID THE PAYMENT OF £12 TO SEND IT PLUS HAD FEES FROM EBAY AND PAYPAL WHICH TAKES ME OUT OF POCKET BY LOADS... I HAVE BEEN A MEMBER OF PARCEL MONKEY SINCE 2012 AND SPENT THOUSANDS OF WITH THEM WHICH THEY CAN SEE FROM THE HISTORY AND THEY HAVE NOT EVEN TRIED TO COMPROMISE WITH ME AT ALL!!! I WOULD TOTALLY UNDERSTAND IF ANYTHING UPTO £20 EXTRA WAS TAKEN FROM ME BUT £52 IS ABSOLUTELY APPALLING!!! I WILL NOW DO EVERYTHING WITHIN MY RIGHTS AND POWER TO SHAME THIS COMPANY AND STOP OTHER PEOPLE FROM USING THEM AND BEING RIPPED OFF LIKE ME!!!
06/03/19 by Mr Unknown
I am missing 2 out of 3 boxes! Pick up was very rude.
06/03/19 by Customer
Dpd have let me down big time
06/03/19 by Holly Nash
Rubbish service, failed to deliver to the address on the label, then charged me for returning the item.
06/03/19 by CompleteSavings member
Parcel not collect on the day it was meant to be collected. No communication from ParcelMonkey until the next day Pb was sorted then
06/03/19 by Customer
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