We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,505 reviews.
The service was actually excellent initially and provided a very easy way to post my parcel. What I didn’t love is the extra charges on top of the original quote and they were automatically taken from my credit card without authorisation. Also the reason for the extra charge seems incorrect as I personally weighed the boxed item at 1.6kg and paid for a parcel under 2kg and they told me it weighed 2.5kg which I know for a fact is incorrect. It seems a minimal charge but a dishonest one nonetheless.
28/03/19 by Customer
Day 53 of claim and same nonsence from Parcel Monkey. They claim to have no telephones. A simple phone call could have sorted this weeks ago. Treat customers with utter contempt. I note others via social media have had exactly the same awful experience. I was told you raised a claim with Parcel Force but never told outcome. We even paid for extra insurance. Pay up now. Never again!
28/03/19 by Mr Wilding
TURNED UP TO COLLECT AS PROMISED EXCELLENT SERVICE
28/03/19 by Dave Bewley
Parcel Monkey themselves were fine, however the two collections Ive ordered through them for DHL have been terrible.
The first took 3 attempts for collection - they couldnt find the house on the first attempt (its not difficult to fine but I received no phone call for directions despite them having my telephone number), the second attempt the next day similarly failed in that apparently there was nobody at home (despite me waiting in all day). Collection was finally made on the third attempt on day 3.
I put this down to bad luck and tried another collection with DHL, also dreadful but an improvement in that it only took two attempts over 2 days for collection!
28/03/19 by Mark Allum
Easy to use website. Delivered very promptly and reasonably priced. Would always use in the future
28/03/19 by J webb
Excellent service from start to finish, prices were very competitive and cheaper than going direct. Would definitely use again.
28/03/19 by Lisa Booth
If i had to rate zero star i would, very bad service especially communication. They have no contact details except live chat and its very annoying when you are stressed about a parcel missing or lost. Very very bad
28/03/19 by Maryam
completed all info before it had a wobble about my postcode and could find no reason as it said the area was not covered but the poscode for the neighbouring street worked. selected DPD but when arrived at the drop off destination they didnt have the necessary paperwork to complete my order. I had to travel to a different location. Not the fault of Parcel Monkey but to pay parcel monkey then be unable to complete the process was frustrating. Luckily the nearest drop off point aside from this was not too far but i nearly missed collection.
28/03/19 by Gender Free World Brighton
Super quick, really cheap and very helpful. Everything arrived safe
28/03/19 by Customer
Brilliant. Parcel dropped off and delivered in 24 hours. Perfect service
28/03/19 by John Collins
Easy to use, great choice of options, highly recommend.
28/03/19 by Tracey
Good service. I would definitely use it again.
28/03/19 by Gul
Great & easy to use
28/03/19 by Customer
Only problem was that they are unable to give you an hour or two window for pick up, so I had to spend all day waiting for courier to turn up, and when you call customer service they advise you “any time between 8am and 6pm” and ask you to remain on the premises at all times during that time because once the driver left the depot they don’t have contact with him.
28/03/19 by Customer
Spot on as usual.
28/03/19 by P Richardson
Superb service.
The most reliable courier broker I have ever used.
28/03/19 by steve clare
Excellent service live chat for additional information . Love parcel monkey and great prices too.
28/03/19 by CG
Always happy with this service. The tracking system appears to have a gap between leaving UK and going out for loacal delivery. The first part is fine, the final delivery unbelievable, as you can watch the van trundling down your country lanes with your parcels! It’s jst the bit in between where there is a need for improvement. Still happy though!
27/03/19 by Bernard Hornby
Easy to use website. Clear explanations. Efficient drop off at local post office and speedy delivery. What could you ask for more!!
27/03/19 by Michelle
great service
27/03/19 by brian burrows
Finds a great rate for the service you were going to use anyway. Faultless
27/03/19 by Customer
Always reliable and reasonable prices
27/03/19 by Paul Kelly
Very good service thank you
27/03/19 by Peacock
The company never been picked up my parcel , Not happy with what you doing
27/03/19 by Customer
Excellent service, value and delivery.
27/03/19 by Andrew Bennett
Terrible customer care, I run a business these guys would ruin you given half the chance, There enhanced compensation is a total joke they wont pay out trust me , My advice go elsewhere there not called Monkeys for nothing! I have sent 100 of parcels with them them , They do not value their customers!
27/03/19 by Birdtaxidermyuk
Prompt delivery. Travelled the length of the country and arrived in good condition and at the time it said it would be delivered.
27/03/19 by Customer
Excellent service
27/03/19 by David Herring
Great easy to use service, finds you prices with all the top delivery companies at prices you cannot get yourself. I well recommend Parcel Monkey
27/03/19 by Andy Naylor
Easy process, great service and very reasonable prices
27/03/19 by TracyC
SO FAR SO GOOD - DONT FORGET THEY ARE SUPPLYING OTHER PEOPLES SERVICES SO CAN BE LET DOWN BY OTHER PEOPLE SUCH AS GLS THOSE SHYSTERS THAT ARE OWNED BY ROYAL MAIL (THE EUROPEAN DIVISION OF PARCELFORCE) THAT DONT CARE IF THEY DELIVER YOUR PARCEL OR NOT OR IF THEY LIE ABOUT THE ADDRESS OR DONT BOTHER TO EVEN TICKET THE BUYER TO SAY ATTEMPTED DELIVERY AND RETURN IT TO THE UK WHERE SOMEONE OTHER THAN THEM HAVE TO PAY AGAIN FOR THEIR SHEER LACK OF HUMAN RESPECT ! WE ARE ALL AT THE MERCY OF GLS ALAS INCLUDING PARCEL MONKEY (ROYAL MAIL YOU SHOULD BE ASHAMED!) -PARCEL MONKEY IS AN EASY TO USE SITE THOUGH WITH GOOD PRICES AND MANY OTHER SERVICES BEING OFFERED
27/03/19 by Graham Edwards
I have used this service to post parcels overseas twice this week and have been so impressed with it that I have no reservations in using it again or recommending it to friends. Parcel Monkey is simple to engage, has clear and unambiguous forms to complete (for customs) and the DPD service is extremely efficient. I am also impressed with the charges when compared to similar services.
27/03/19 by Sandra Richardson
This company is a scam. If your parcel is lost then itll be a mission impossible to resolve the issue. Theyve lost my parcel and Ive been chasing the monkey business since February, but no one is bothered to reply to me.
27/03/19 by Tanveer Ahmed
Scam of a company. Beware extra charges after parcel delivered, stating your parcel weighed double the weight and they need photographic evidence to prove you are correct. Stay away! I’m contacting trading standards. Also they store your card details and make fraudelent transactions without your permission
27/03/19 by Customer
Quick, simple, easy and by far the cheapest 10/10
27/03/19 by Customer
Great pricing structure & quotes. More than reasonable rates from all courier services.
Collection & Delivery , were seamless in their execution & considering my order was for a " next day " delivery , which was placed with " 81 mins left to order " ...remarkable , springs to mind. All in all , an outstanding service , worth every penny.
27/03/19 by Alex Franco
Best Yet!! Weve used Parcel Monkey UK a couple of times recently. Cant fault the service and good value for money. Highly recommend them.
27/03/19 by Tony Harris
always reliable, use them as much as possible for larger packages.
27/03/19 by richard camm
They failed to pick up the parcel again and because the label didnt have a bar code I couldnt drop it off at the post office
27/03/19 by Jen Hathway
My parcel was picked up by parcelforce at the end of january. Never received any update or tracking, so I contacted the customer service, here the nightmare begins. It is two months now that parcelmonkey is “chasing up” with the courier (parcelforce) trying to find my parcel. They also asked me pictures of it, clear sign of what was going on, lost. The customer service is not rude they never give a satisfactory answer. My parcel was insured for 200£ and the shipping cost was 90£, money that I want back! But through the chat it’s very difficult to claim anything. Will NEVER use parcelmonkey again.
27/03/19 by Giulio Rotatori
