We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,607 reviews.
It was the first time I had used parcel monkey, 5 stars absolutely, my box was picked up immediately and arrived quicker than I expected. The box was in perfect condition. Excellent service and yes I will be using it again.
14/01/19 by N Macrae
Web site is easy to navigate. Great price offered matched by service of carrier.
14/01/19 by CustomerG J Thomas
Parcels arrived on time and in good condition
14/01/19 by SWB Fixings
I had three boxes to send from UK to Denmark. If was picked up from the UK on the Thursday and arrived Denmark on the Monday. All in excellent condition with no breakage.
14/01/19 by S. Johnsen
I use Parcel Monkey regularly to send my son in Madrid.
Always arrived in good order. Such a reliable service.
I always recommend to friends and family.
Mrs H
14/01/19 by Mr Harry
Broke my shipped item and refuse to pay out on their expensive insurance. The item was metal and they either dropped it, or dropped something on it which was so heavy that it broke the weld on a 12mm rod! Avoid these monkeys.....their name kind of gives away their attitude!!
14/01/19 by Clive Slocombe
It’s quite fast and reliable service.
14/01/19 by Customer
Excellent service and value for money.
14/01/19 by Sender
excellent did the job
14/01/19 by gordon markwick
Incredible service less than 3 days to Austria door to door
14/01/19 by Mel Jones
fast delivery - very impressive
14/01/19 by Customer
Happy with service
14/01/19 by Jane Hamerton
Wouldn’t recommend Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
14/01/19 by Kamil Kierzek
My next day service was collected a day late by the courier, and delivered several days later. I contacted Parcel Monkey to complain about this, but was told, politely, that the courier was within the times set out by the couriers small print. Im a little confused how its fair to advertise services as next day when they might not be, but I guess its my fault for not reading all the T&Cs. I dont think Ill use Parcel Monkey again.
14/01/19 by Matt K
Absolutely brilliant service. I missed my parcel collection and my experience with customer services to get this sorted was excellent. So helpful and straightforward. I would definitely use parcel monkey again!
14/01/19 by Clare Price
Brilliant service at a great cost
14/01/19 by Denis Callanan
No issues whatever
14/01/19 by Andrew Fawcett
package arrived on time.
14/01/19 by Customer
Ive used parcel monkey 3 times to find shopping companies for large parcels from the UK to Spain. Ive used DPD each time as theyve worked out the cheapest and have always received a good service - parcels picked up and delivered on time, arriving in good condition, and for less than the price of a suitcase on a budget flight.
13/01/19 by Naomi Ferguson
Highly recommend parcelmonkey . Always deliver
13/01/19 by Janet Cummings
Straightforward to use and from start to finish everything went smoothly, i have since used them 3 times since and all transactions have had no problems
13/01/19 by Customer
Simple to use even for a frustrated old man with little patience .I went to the good old Post office first and they wanted £71 to send a parcel back to Italy got the same service from parcel monkey for £24 no brainer and the post office took it not sure how that works but who cares
13/01/19 by Chris mcc
Always great service, good price and very fast delivery.
13/01/19 by Customer
We visited family in the UK over the Christmas / New Year period and the kids received too many gifts! This was way cheaper than booking another bag and it only took two days to go from Manchester to the south of France. Maybe next time we will use this instead of any check in luggage!
13/01/19 by Sunny
First time I have use this site, delivery was faster than expected. First class and will use again.
13/01/19 by Customer SPHall
Good timing on both collection and delivery.
13/01/19 by SpanishCustomer
All fine with whole transaction and collection/delivery. Very easy to organise. Would highly recommend.
13/01/19 by Sally Vincent
Very easy process!
Pick-up and delivery went smoothly and efficiently.
13/01/19 by Colin Loney
easy,quick, recommended
13/01/19 by G E Wasdell
Quality service at bargain price.
13/01/19 by Richard ffrench Mullen
Used Parcelforce through Parcel Monkey. Cant fault it. Sent a 19kg large parcel within the UK for £14 including £250 insurance. The insurance was half the price of any other booking service. Post Office drop off removed the hassle of staying in waiting for collection.
13/01/19 by Martyn
Excellent service to Denmark.
Arrived quickly, no damage
13/01/19 by Pat Morriss
Very good service fast and reliable thank you very much ????
13/01/19 by Customer
I have sent two packages to the USA. One via Parcel force (post office), this one took 28 days to arrive. I could only track it until it left the UK then nothing, very poor.
The second package I sent via Parcel Monkey. They collected Monday as agreed and it arrived safely the same week. BRILLIANT!!
SHALL BE USING IN FUTURE
Thank you
13/01/19 by Janette Davies
I have had no communication about my parcel and let dont even know where it is right now. Gone 4-6 days
13/01/19 by Customer
Great service fast and reliable
13/01/19 by Customer
always get a good deal and never been let down
13/01/19 by Ian C
Parcel Monkey (PM) offers a wide range of services from different courier companies. It amazes me PM can find me a cheaper deal, when they obviously have to make a profit. Shows how courier companies charge as more as individuals.
The PM website is easy to use, and cost effective.
13/01/19 by Alan
Very good service highly recommend
13/01/19 by Customer
Courier did not show up so I tried to contact customer service- non-existant except for chat. Parcel collected on the second day. No up to date tracking info either. Marginally better than their rival online company who didn’t come after I waited 3 days. The money you save does not compensate for the stress and time wasting. I will book with a courier direct in future.
13/01/19 by Christine
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