We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,013 reviews.
I’ve always had excellent service from Parcelmonkey.
29/03/19 by Customer Mrs Molly E Nel
Fantastic and reliable service will be using again.
29/03/19 by Customer
A reasonable deal. Application form somewhat confusing, maybe due to need for a customs declaration.
29/03/19 by TCG
Very good choice of services. The one I chose delivered in timescale as promised. Very competitive price.
29/03/19 by Customer
Im so pleased...it only took 5 days...thanks
29/03/19 by Cal
Absolutely poor! I paid for extra insurance to ensure my parcel was fully covered. Parcel turned up damaged and unrepairable, refused to pay my insurance cover back after countless pictures showing evidence of the item and packaging. They never take any responsibility for anything but will quite happily take all the extra money. AVOID.
29/03/19 by Alfie
Easy no hassle pick up and delivery!
Will use again!
29/03/19 by Steve Hollingsworth
I have had a very good experience, I definitely would recommend parcel monkey. Very reliable, good pricing and also provides 1 hour time slot on the day !!!
29/03/19 by Chiara
Parcels arrived within a week some slight damaged but the contents were ok
29/03/19 by Customer
Iam not happy with the service.
29/03/19 by Customer
Sent a parcel overseas and despite the recipient providing all the requested paperwork for delivery, the courier company refused to deliver the parcel and I had to pay to get it back which took 1 month.
29/03/19 by Sam Sneed
All done as was promised.
29/03/19 by Eugen van Jaarsveld
ronseal they do exactly as it says on the tin ,good quote delivered when they say what more do you want ..
29/03/19 by Customer
No problems good service
29/03/19 by Alan
Excellent service, very fast! I will recommend this company!
29/03/19 by Customer
Absolutely superb, will use again no problem.
29/03/19 by Gary
Documents from UK to Singapore on a DPD 2-3 day service got collected Friday, tracking stated would be delivered Wednesday, actually got delivered on the Tuesday.
29/03/19 by Customer
Very easy process would use again
29/03/19 by Jackie Elworthy
Had to send a parcel to Sri Lanka and Parcel Monkey provided much cheaper options than going direct. The whole process was straightforward and easy.
29/03/19 by Customer
Simple.. easy... reliable.... Relax!
29/03/19 by glenysself
Tried this service for the first time and was great, picked up my parcel next day from my house in uk and was in Spain within 4 days, great will use them again
29/03/19 by customer
They picked up parcel when they said they would and delivered on time and they kept in touch with me when they picked it and let me know when it was due to arrive and it arrive slightly earlier so very impressed
John
28/03/19 by John Saltwell
Easy to book, and very helpful guidelines. Package was picked up and delivered promptly with no hassle! half the price of competitors with superior service! cant fault these guys and what they do!
28/03/19 by Kyle Schamel
Pick up - on time - sweet - delivery on time - great - and super price rate -- excellent service !
28/03/19 by Customer
Best service
28/03/19 by Cristina bindarCustomer
Great service and very easy to use
28/03/19 by Customer
No fuss whatsoever.
Dropped it off at Halfords. Was given a card to track the parcel.
Next thing it was delivered in Spain within the 5 days.
No mention of any damage either.
Thank you Parcel Monkey
28/03/19 by Allan Pennington
excellent value for money and a really easy website to navigate
28/03/19 by Lyn - Lincoln
The service was actually excellent initially and provided a very easy way to post my parcel. What I didn’t love is the extra charges on top of the original quote and they were automatically taken from my credit card without authorisation. Also the reason for the extra charge seems incorrect as I personally weighed the boxed item at 1.6kg and paid for a parcel under 2kg and they told me it weighed 2.5kg which I know for a fact is incorrect. It seems a minimal charge but a dishonest one nonetheless.
28/03/19 by Customer
Day 53 of claim and same nonsence from Parcel Monkey. They claim to have no telephones. A simple phone call could have sorted this weeks ago. Treat customers with utter contempt. I note others via social media have had exactly the same awful experience. I was told you raised a claim with Parcel Force but never told outcome. We even paid for extra insurance. Pay up now. Never again!
28/03/19 by Mr Wilding
TURNED UP TO COLLECT AS PROMISED EXCELLENT SERVICE
28/03/19 by Dave Bewley
Parcel Monkey themselves were fine, however the two collections Ive ordered through them for DHL have been terrible.
The first took 3 attempts for collection - they couldnt find the house on the first attempt (its not difficult to fine but I received no phone call for directions despite them having my telephone number), the second attempt the next day similarly failed in that apparently there was nobody at home (despite me waiting in all day). Collection was finally made on the third attempt on day 3.
I put this down to bad luck and tried another collection with DHL, also dreadful but an improvement in that it only took two attempts over 2 days for collection!
28/03/19 by Mark Allum
Easy to use website. Delivered very promptly and reasonably priced. Would always use in the future
28/03/19 by J webb
Excellent service from start to finish, prices were very competitive and cheaper than going direct. Would definitely use again.
28/03/19 by Lisa Booth
If i had to rate zero star i would, very bad service especially communication. They have no contact details except live chat and its very annoying when you are stressed about a parcel missing or lost. Very very bad
28/03/19 by Maryam
completed all info before it had a wobble about my postcode and could find no reason as it said the area was not covered but the poscode for the neighbouring street worked. selected DPD but when arrived at the drop off destination they didnt have the necessary paperwork to complete my order. I had to travel to a different location. Not the fault of Parcel Monkey but to pay parcel monkey then be unable to complete the process was frustrating. Luckily the nearest drop off point aside from this was not too far but i nearly missed collection.
28/03/19 by Gender Free World Brighton
Super quick, really cheap and very helpful. Everything arrived safe
28/03/19 by Customer
Brilliant. Parcel dropped off and delivered in 24 hours. Perfect service
28/03/19 by John Collins
Easy to use, great choice of options, highly recommend.
28/03/19 by Tracey
Good service. I would definitely use it again.
28/03/19 by Gul
