We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,603 reviews.
Parcel received in good condition unlike a similar one sent via Royal Mail!( we were testing which service worked best ) Also the recipient really liked the fact that they were emailed in advance so they knew what was happening - this is a good feature so well use your service again
22/01/19 by Cathie
Parcel got collected and delivered when they said it would.
22/01/19 by Laura M
It was very easy - just follow the steps and choose the delivery service from the choices it gives you.
21/01/19 by Customer
Very good on time,not like some delivery firms,i would use them regularly,their get a thumbs up from me.
21/01/19 by kenneth Riley
Easy, fast and very good service!
21/01/19 by D.s.p
Very good service
21/01/19 by Joe McGurk
great price, collected and delivered as advised. will definitely use again.
21/01/19 by gj
Excellent service. Parcel went from Cornwall to Scotland driver explained delivery make take 48 hrs instead of 24, which it did but service was excellent
21/01/19 by Mrs Shirley Quayle
Easy to book and always the sharpest prices! Will keep using Parcel Monkey!
21/01/19 by Customer
Quick delivery ????
21/01/19 by Customer
Excellent service, have used on many occasions and never had any problems.
21/01/19 by Customer
All seamless and fast delivery.
21/01/19 by Topcattc Racing
Easy to use, good price and quality couriers.
21/01/19 by Stuart
Cant fault it.
21/01/19 by Mike Doran
Excellant service
21/01/19 by Chris Wood
Very good price and service, thanks.
21/01/19 by Jacqui
DO NOT USE!...customer service is shocking, I paid extra for insurance and was told I wasnt covered, totally disgusting customer service, they do not care about their customers one bit, AVOID at all costs. This is the first claim I have ever made and they just fob you off I have spend hundreds of pounds using this company and they dont care...YOU HAVE BEEN WARNED!!!!!! DO NOT USE!!!
21/01/19 by Tims
Easy to use site and reliable service
21/01/19 by Customer
Timely delivery and reasonable prices.
21/01/19 by Customer
Didnt pick up on designated day WHAT A LET DOWN!
21/01/19 by Customer
Good price, no problems.
21/01/19 by Customer
Nice and easy throughout. Value for money
21/01/19 by Z khan
Absolutly shocking payed 216 + vat for delivery 3 to 5 day air express 18 dec picked up still not deliverd or rtnd i urge you not to use parcel monkey as you will not get the service you pay for as thwre just middle men for main couriers go direct to Courier dx ups fed ex as you will get a better service ruined my famillies christmas my son had no presents christmas day as a parent it broke me dont go through this like i did stay away from parcell monkey god is my witness he can take my life if i lie stay away from parcell monkey
21/01/19 by Karl webber
Sent parcel to northern France. UK leg of the journey great - collection when DPD said, into Europe by next morning. French leg slower and they wont deliver on weekends - inconvenient for the recipient who works during the week.
21/01/19 by Jimmy fae Embra
Delivered on time in good condition
21/01/19 by Mark
great service!! used few times, and never disappointed, i can browse through different providers and choose the cheapest / most convenient one.
21/01/19 by mamutmi
I always leave a note for the one that delivers my boxes to my grandchildren stating not to leave any parcels with the neighbours but this has happened twice now and I’m not impressed
21/01/19 by Mandy
Excellent service and would recommend over land. We have used various companies in the past to send our goods by air. This time we chose to send over land as it was a little cheaper. Our box arrived today in tact and earlier than expected. In fact it took less days than delivery we have had by air.
21/01/19 by CB
Swift and easy to organise collection and dispatch. Parcel arrived safely within the specified time. Very happy!
21/01/19 by Mrs Kari Lawless
Really quick and easy to use, parcel collected on the Friday by parcel force in Lanarkshire and arrived in Canada on the Tuesday Am. Roughly the same cost as sending the parcel by royal mail but a fraction of the delivery time.
21/01/19 by CUK
really great service, totally reliable and collected and delivered on time
21/01/19 by Lynn Stone
Quick and very easy to use. Will definitely use again.
21/01/19 by Steve
Great prices and efficient process. Would recommend
21/01/19 by Julie
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
21/01/19 by Kamil Kierzek
Parcel Monkey took £48 by credit card for my 3.7Kg parcel to NZ. 10 days later they took a further £30 from my card with no authorisation, saying that Parcel Force had measured it and were charging PM for a 10.8Kg parcel. To resolve my case PM demanded photographic proof that my measurements were correct. Anyone using Parcel Monkey must take photos proving their parcels weight and measurements, if you dont PM may take extra money and leave you dealing with their polite but totally ineffective customer service.I have spent many hours fighting to get my £30 back from them. I cannot recommend them, in fact I find it difficult to trust them at all.
20/01/19 by Peter
Do not use, for delivery they have sent a wrong address lable the i have to pay for return three time more than delivery charge. No customer service number, no email. Uk business with Chinese buisness ethics
20/01/19 by Customer
Excellent service! 25kg parcel was collected in London and delivered in Brussels on time and courteously, all for a very reasonable price. Delivery driver carried the box right into the house for us.
20/01/19 by Customer Panos
Cheap and effecient
20/01/19 by Sue R
It was so easy to book, very prompt service & price was excellent, what more can you ask.
Keep it up.
20/01/19 by Raj
Most of the time they are good value and prompt. Use them for domestic and international parcels.
20/01/19 by Stephen
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