We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,011 reviews.
Easy to book snd very quick uk to Australia. Impressed
08/05/19 by Customer
Great value, easy to use
07/05/19 by Customer
Half price for same parcelforce service available at local post office
07/05/19 by mh
Its a great service thank you
07/05/19 by Stephen matthews
Was very quick shame the parcel was damaged slightly
07/05/19 by Mr Ahmed
Excellent service, good prices as well
07/05/19 by Customer
Such an easy site to navigate showing all my options couldn’t recommend highly enough. Will use this site every time I need to send a parcel and what’s more i didn’t even need to leave my house x
07/05/19 by lisa
Very good service will definitely use this again and good value for service
07/05/19 by Pam Norton
Super easy transaction; not too bad pricing either.
07/05/19 by Sonya Jones
As always I am pleased with the service - delivering my boxes of donations for refugees, even to more remote addresses on a Greek island
07/05/19 by Beverley Hines
Great experience. Very competitive price
07/05/19 by Victoria Ford
Parfait du début à la fin. Dépôt en bureau de poste et livraison le lendemain en point relais à Marseille :-)
07/05/19 by Valérie
Excellent , will use again for sure.
07/05/19 by Customer
Great service except I had to wait all day for a parcel to be collected, which spoiled the overall experience even if it said am or pm that would of been something.
But ordering delivery pickup was great and very easy
I liked the updates as the parcel was being delivered which helped with my customers expectations.
07/05/19 by RRK
I use parcel monkey a lot and always to the best price
07/05/19 by Customer
I cannot get in contact with the company who booked my parcel delivery, and I dont know where my parcel is!
07/05/19 by Adrian Ionut Ceausoiu
Very good service
07/05/19 by Customer
I had to lift my stuff myself to the third floor, and your agent was watching me from his van while I was lifting my stuff back and forth. Collecting parcels and delivering time is not specific.
06/05/19 by Customer
Used these guys several times, perfect.
06/05/19 by A Mahmood
The best! Recommend this company ...
06/05/19 by luminita
Great service, good prices and excellent information on status of delivery...I’d definitely use the service again.
06/05/19 by Long
Great service , excellent value ; highly recommend .
06/05/19 by CLARE WADDLE
Reliable as ever thank you
06/05/19 by Kevin
Clear and simple to use their service, with good after-care if you have a problem. Ive tried other providers similar to ParcelMonkey and for me this is the superior service. Plenty of choice as to the carriers that will deliver your parcel too.
06/05/19 by Neil
Great easy service
06/05/19 by Sheila Greenall
Good job done
06/05/19 by Customer
The booking process was really drawn out unnecessarily. What should have taken me 5 minutes took about an hour because of passwords, data trawling, accounts, unnecessary stuff like letters, numbers, non alpfamerical? Digits etc etc. It is cheap though and will no doubt get easier but.....
06/05/19 by Paul gregory
Great! wonderful service!
06/05/19 by Ivy
My parcel was delivered so promptly and without any fuss. It was cheaper than I thought to courier an electric guitar from UK to USA, would definitely recommend!
06/05/19 by Customer
Still waiting for my 2 day delivery after nearly a week! Delivery instructions were left for the driver as requested on the online form.. as I was going to be at work to be left in a safe place. No.. the driver took my item back to the depot for next day delivery.. ???????????? which being a bank holiday actually could mean 4-5 days! My son drove up from London to Derbyshire to fit the safety equipment to my car (in delivery) which was a complete waste of time for everyone!! Tried countless times for online chat (no phone contact) but told over and over that I was using the wrong platform???? The idea of this service is fine but DO NOT go for Parcelforce in my experience. Still waiting...
06/05/19 by Ms Jill Ward
Complete rip off never use them again deliver parcel completely damaged to customer then made to wait 5 months of bs saying customer did not complete some form and why would they when I had to refund them they tell lies saying they emailed then called which is more lies when I did not have these details so how would they then when challenged change story to sent a letter I paid for extra comp in case delayed lost and refused to pay up
06/05/19 by pete
They changed the address and I am still waiting for my parcels (10 days later)
06/05/19 by Customer
Brilliant, have used them several times, would recommend
06/05/19 by margaret cartwright
This is the worst thieving company I have ever dealt with. I returned an item to a company with the correct address which was worth £140 and they have sent it to Melbourne, Australia. I have tried to speak to them and messaged them 8 time to try to speak to someone and all they do is say that they have received my message still not finished with them though. DO NOT USE THIS PARCEY MONKEY.
06/05/19 by Susan Marshall
Nothing went wrong!
06/05/19 by Bruce
Worst company in the world I will never ever ever EVER use them again! If I could leave 0 stars I would. I paid for a 24 hour service took a day of work and 4 days later still no parcel I call and no answer from the correct department. Honestly this company is a joke!
06/05/19 by mazen nasser
I used Parcelmonkey to send 3 parcel abroad. Everything went smoothly, I will definitely recommende the service to my friends.
06/05/19 by Flavie
Everything ran smoothly like expected or even better.
06/05/19 by Eleonora
Excellent service, good website providing easy access to the service, and what a saving on postage costs for heavy parcels.
06/05/19 by Victoria Wilson
good service- thanks
06/05/19 by Anthoy D
