We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,603 reviews.
Fantastic service and cheaper than going direct to the delivery company.
27/01/19 by Richard Beevers
Easy, good price, delivery on time
27/01/19 by Paul
Picked up quickly and arrived quickly. Well impressed with service .
27/01/19 by Sharon Lewis
Excellent prompt and efficient service. Very competitive rates too
27/01/19 by Sean
I had two expensive items to ship after eBay sales. I booked them on the Sunday for collection on Monday, expecting them to be delivered on Wednesday. They weren’t collected, even though I rang at 16.30 on the day to enquire as to their status. I rang Parcelforce in the morning and was told that an attempt had been made but no one answered. Totally wrong, it turns out the van broke down, a replacement driver went to the wrong address. I had to rebook the items on the Tuesday meaning the pick up would be on Wednesday with delivery promised for Friday. Wednesday collection by the regular driver, promised to try and upgrade the delivery to 24hr for me to rescue the situation. One parcel was delivered on Thursday, the other delivered on Friday. The attitude of the Parcelforce customer service team was disgusting. No complaints about the parcelmonkey team.
27/01/19 by Customer JLE
Great experience from start to finish sending a gift to France. Full information from start to finish, and at a lower price than many other companies I looked at.
27/01/19 by Martin A
Brilliant service will use again for EU parcels
27/01/19 by Petula Collier
Great value super quick delivery to France.
27/01/19 by Kevin
parcel arrived very damaged however because the inside of the xbox was damaged no compensation would be given out and therefore lost £200
27/01/19 by tom
Booked a DHL courier via Parcel Monkey who delivered very quickly at a good price. Thank you.
27/01/19 by Bridget
Great service!
27/01/19 by Lisa Roselli
It was straight forward, and no hassle said what it does on the tin.
27/01/19 by Customer
Parcel arrived quickly and without damage. Would use this service again.
27/01/19 by MH
Easy to use and did exactly what they said theyd do.
27/01/19 by Andy McCarter
Excellent service. Worth it
26/01/19 by Customer
Very easy to use and saves a lot in royal mail prices
26/01/19 by Customer
Excellent service will definitely use in the future.
26/01/19 by A.Carbery
Fantastic collected and delivered to me within 2 days
26/01/19 by Shaza Wxm
I paid for a 3 to 5 day delivery and its taking 7 days to get there not very happy
26/01/19 by Customer deborah platt
I am really happy with the service. Clear, cheap and fast. My parcels where at destinations in less than 24 hrs!!!
26/01/19 by emanuele rubino
It didnt arrive on time
26/01/19 by Sorana Frinculescu
Took 21kg parcel to the post office for a parcelforce 48 service. They quoted £40.
Took the parcel back home and booked the same service through parcel monkey and paid £11.87 . Why would you use anything else.
26/01/19 by Raj
Great service
26/01/19 by Customer
The website is really easy to use. Really helpful information on packaging items. Only thing that would make this a 5 star review is being told when the parcel will be collected. Highly recommended.
26/01/19 by Dee Greig-Dunn
Outstanding service
26/01/19 by Customer
Excellent site service
26/01/19 by MR FRENCH
Wouldn’t recommend So for no reason my account has been put on hold and my postcode been blocked. WOW
26/01/19 by Kamil Kierzek
Using the site was quick and straightforward, with the parcel picked up first thing on the Monday morning and delivered to its destination in Italy on the Thursday.
I will definitely use Parcel Monkey again as it makes sending larger items cheaper and easier.
26/01/19 by Angela
Easy to use and gives good results
26/01/19 by Customer
Parcel Monkey are a complete shower with zero customer service. You cannot contact them by phone or email (they dont have either) and their chat line does not work. The only form of contact is via a web form, which means it can be several hours before any response is received - if at all. They do not answer direct questions, just say they are waiting to hear from the carrier. They take no responsibility for the contract they have with the customer, although they are quick to take payment. The service we received was appalling - the courier turned up a day late to collect the parcel, with no communication from Parcel Monkey. It then took over a week for the package to be delivered, despite next day promise. And to cap it all, the carrier took the parcel to the wrong address and Parcel Monkey suggested returning it to us! Would not recommend under any circumstances.
26/01/19 by Lesley Kingsley
Fantastic service,I had too much to pack on a trip back to France from the UK , and the cost would have been so much to add another case to my flight so used Parcel Monkey much much cheaper. My parcel was picked up on a Monday and arrived on the Wednesday I couldnt believe it such a quick delivery , I will certainly be using this service again thank you.
26/01/19 by S Davies
Its great, I put the package at the drop off place on Saturday, and the next Thursday it was arriving to Hungary from the UK!! I’d recommend the DPD! And it was the cheapest one what I’ve found!
Thank you Parcelmonkey!
26/01/19 by Ancsa
Efficient and speedy service. My parcel arrived in goid order before the alotted time. Highly recommended.
25/01/19 by Janine Quirk
Quick and easy and cheap
25/01/19 by Sandi
collected in time
25/01/19 by Manu Dattani
Excellent site and easy to use
25/01/19 by Lisa
AWFUL- Parcelmonkey try ANYTHING to get out of paying insurance for delayed parcels! I have sent multiple parcels to Gibraltar and they took over 3 weeks to arrive! parcel money refused to compensate! AWFUL!!
25/01/19 by luke
I use parcel Monkey quite often and Im very pleased with their service. I can only give 4 stars though because they will not cover china and ceramics for damage or loss.
25/01/19 by Brian
Parcel containing Christmas present, fully insured, vanished. Parcel Monkey repeatedly refused to pay out insurance cover I took out for the items- and is STILL repeatedly asking for the same documents for the insurance claim (proof of non-receipt of parcel, value of item, proof of sending parcel) even though I sent all these documents over a month ago!! DISGUSTING. The only response I ever had from staff when I question this nonsense is we will get back to you which they NEVER do. Do not use this service- they do not care about your post and have no intention of paying out the legally obliged insurance cover when THEY lose or damage your items.
25/01/19 by E Queenan
Great service, will use it again
25/01/19 by Customer
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