We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,581 reviews.
Excellent as usual.
23/05/19 by David Herring
Very good service
23/05/19 by Tazul Islam Hasan
seemingly cant deliver parcels and have a useless website
22/05/19 by Customer
great service
22/05/19 by Customer
Good service
22/05/19 by CustomerG J Thomas
Very easy 2 day delivery tracking all the way
22/05/19 by Stephen
Good service
22/05/19 by Customer
absolutly fantastic servis - quick, cheap, easy a reliable. Just perfect.Thank you
22/05/19 by Darius
Perfect service! Would definitely recommend for anyone wanting to send awkward or heavy parcels!
22/05/19 by Customer
Easy to use and parcel delivered as they said it would be. Very good value as well. I would not have been able to afford to ship this somewhat strange parcel without their service.
22/05/19 by Mr John Frake
fantastic, easy to arrange. Collected when said and delivered.
22/05/19 by Customer
Always an excellent service
22/05/19 by Jacqueline Michelsohn
Fast and great service thankyou
22/05/19 by Mr Dickinson
Id recommend them any time!
22/05/19 by Ronson
Quick and easy to use the website, collection on time and delivered
22/05/19 by Customer
Amazing!! Deffo recommend and use it for future parcels!!
22/05/19 by Izzy
Ridiculous service I ever had in my life my parcel is due today and it’s not bloody delivered and they flipping guys can’t be contacted bloody hell
22/05/19 by Customer
Great product, fast delivery
22/05/19 by Customer
Nice easy site to use, have had lots of parcels delivered through this site with no problems.
22/05/19 by Stuart W
Great service!
21/05/19 by Customer
I setup this pickup for last Wednesday and till now its not picked up!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Please cancel this order. THanks.
21/05/19 by Naser
Really easy to use website.
Excellent choice and customer service.
Everything went smoothly pucked up and delivered without me leaving the house.
5 out of 5
21/05/19 by Elizabeth
Unacceptable customer service. No definition where the parcel is despite with tracking number. False promises regarding when delivered as it is estinate duration when received. No refund
21/05/19 by carlo sivero
Unacceptable service! Use alternative services!
21/05/19 by --
Quick easy and straight forward
21/05/19 by Customer
No complaints everything went great from pick up to delivery will use you again
21/05/19 by Customer
My consignment of 3 boxes were collected 1 day late on the 16 th April from Belfast for a 2 day delivery to Bordeaux. FIVE WEEKS later and 2 boxes had to be collected from the Bordeaux depot of DPD. The contents were severely damaged. The third box was allegedly lost and has now been returned to who knows where. I have been in constant touch to track the consignment and every time I have had a different responder, often never checking the thread to establish the current situation. I have asked to speak to a person but this has been refused every time. I am now being asked to choose from having the third box returned to BELFAST at additional expense. SOUTHAMPTON ! (so convenient from Belfast ) or have it destroyed. One star is one too many !!
21/05/19 by David Blair
The service was poor, I booked a collection which never happened on that day, The next day I had to spend nearly 1 hour on the phone with Parcelforce to see what happened, and collection didnt happen the next day either. It was the third day after the initial one that I arranged to be collected Monday after the weekend. People on the phone in Parcel monkey, were very unhelpful . Generally they didnt deliver what I paid for, I had to sort it out myself.
21/05/19 by George Mexias
Very easy to use.
21/05/19 by Customer
Brilliant service. Parcel delivered next day
21/05/19 by Customer
Excellent, easy and cheap
21/05/19 by Customer
prompt and quick delivery
21/05/19 by Mrs Jheeta
Never use this company again. Not reliable at all!
21/05/19 by Stephanie H W
Had to return a rather large parcel to Amazon that I couldnt drop off to post office (no car). Amazon rep suggested Parcel Monkey.
It took 2 minutes to measure & order a collection by Parcel Force. I confirmed the pickup at 10am and the parcelforce lad was outside the office at 11am the same day.
Easy hassle-free service. Will be using again in the future.
21/05/19 by Diego Diaz
Always very reliable. Thanks
21/05/19 by Douglas
Always reliable. Thanks
21/05/19 by Douglas
Easy to choose the service on their web site. Saved money over booking direct. Delivery was flawless (DHL). Overall a very worthwhile service.
21/05/19 by Altogether Now
Excellent service
21/05/19 by THE STEADING WORKSHOP
Easy to book and print appropriate labels and good advice on packing. Picked up on time by courier and good online tracking (to Australia). They wouldnt insure as it was a guitar (you only discover that once you are well into the ordering process) but took the risk and arrived safely withing the 4-5 days advertised. Recommended.
21/05/19 by david
first class service
21/05/19 by justin paul williams
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