We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,932 reviews.
The goods were thankfully all accounted for however the parcel which was brand new when packed was considerably damaged, split open on the side and had obviously been bashed about in transept. Will use again but will be securing even more in future and so having to use more tape.
17/06/19 by Sarah
very poor customer service
17/06/19 by Customer
Just a **** company... Avoid if you know whats good for you. Youd get so much more sense from Monkeys than you will from Parcel Monkey. Ill never understand how theyre still in business... Just take peoples money, promise they will deliver and simply dont! thats typical Rip off company at its best. If you only ever read one review, make it this one and save yourself a whole load of problems - avoid Parcel Monkey.
17/06/19 by Morgzplayz Legend
I am so impressed with Parcel Monkey. I send parcels to Ireland and they get there extremely fast, much quicker and cheaper than Royal Mail. Tracking all the way.
Will use again soon.
17/06/19 by Trudie
Everything was straightforward and easy . There was a bit of a glitch with the actually delivery as its a difficult address to find and the customer service team were so helpful and completely on the button.
Highly recommend
17/06/19 by Kaye
Simple to use. Great prices, tracked from pick up to delivery and it got there. What more can you ask for?
17/06/19 by Customer
Parcel arrived when stated great service every time I have used the pickup service
17/06/19 by Dawn Booth
Very quick, excellent service.
17/06/19 by Cobweb Solutions Ltd
Always collected and delivered on time for a good price
17/06/19 by D Thompson
Only thing I would say is an estimated time window for collection would be good aside from that brilliant service.
17/06/19 by Customer
Superb! Great service
17/06/19 by James Richmond
I sent 7 parcels 1 of them still didnt arrived and I got an email saying the adress is not correct please contact Fedex yourself... Well first the adress is correct so you perhaps should check if the others parcels had been delivered or not and then as I am paying you, you should call me and then you try to contact and deal with Fedex over the phone as I lost 30mins trying to reach them at the correct service (by the way 0.15 cents per minute). And also the first 4 parcels arrived in poor conditions, all openned, well obviously had been handled with no care at all. I used you services hoping you choose the most careful and serious delivery services regarding your experience and if i have a problem i can easily chat directly with you... But no, unfortunately just an other middle mam company trying to make a profit.
17/06/19 by Mr loic egalon
Great service and better than expected.Large Parcel collected Monday Morning in USA Tuesday Night and Delivered Wednesday afternoon .
16/06/19 by Des
Easy to use website showing comparative prices and link to tracking data. No issues with collection or delivery. Would happily use again.
16/06/19 by Jeevan Duggal
Improved site and easier to navigate. All worked perfectly. Very happy with the whole service and my parcel arrived exactly on time.
16/06/19 by Rich Simpson
Great price and great service. The parcel arrived ahead of time as well.
16/06/19 by Chris Allcock
Did exactly what they said they would
16/06/19 by Customer
Brilliant service. Parcel afely arrived to France.
Collected Monday. Delivery Thursday.
100 % Satified. Thank you.
16/06/19 by Lindsey Hamlett
Simple and efficient
16/06/19 by Er Da
Efficient and good value
15/06/19 by Customer
I would like to recommend Parcel Monkey to everyone.
15/06/19 by Customer
Great service
15/06/19 by Vincenza
The documents should have been hand delivered on the 14th June in Alberton,South Africa and it was not done. No one has contacted the person who is waiting for them to let know of the delay. Parcel Monkey should be keeping track of this delivery.
15/06/19 by Concerned and worried Customer
Parcel Monkey lost my parcel, after 6 months and numerous hours of going back and forth with a faceless and voiceless support service they offer me a settlement of a disgusting £100. Value of the content of my parcel is around the £500 mark excluding the service fee. And get this they wont even refund the booking fee after apologizing a dozen times and admitted it was their fault. Thieves, for anyone out there thinking of making use of Parcel Monkey, please reconsider. The service is cheap for a reason. If you want your parcel to be safe, rather spend a few more quid with a respectable service provider
15/06/19 by Le Roux
Parcel arrived in good time but was damaged. Seeking compensation.
15/06/19 by Customer
Excellent service
15/06/19 by Pauline Newbould
First time used this service and it wont be the last.
Parcel picked up and sent and even arrived in record time.
Within a week..Great job.
Thanks a lot .
15/06/19 by Customer
Parcel tracking shows as delivered and signed for by me yet no sign of delivery! Waiting on proof of delivery but suspect someone else is now watching my new flat screen tv
15/06/19 by Mr. M. Blunt
Excellent service, parcel delivered safely from UK to Italy within stated timeframe at a fraction of other couriers cost.
15/06/19 by Customer
Everything went smoothly.. A professional company
15/06/19 by Tudor Williams
Easy to use, efficient and reliable.
15/06/19 by Customer
Great service
15/06/19 by Dave Fabian
Dont Send through Parcel Monkey, My parcel has been damaged for £225 and I have paid for full cover and they didnt refund me didnt, I have lost my Parcel, My money and my postage cost. they lies, a lot of silly excuse. Dont use Parcel Monkey, another courier and UPS is Best
15/06/19 by Saman Mohammad
Excellent service you have the choice of courier and fantas
14/06/19 by Mr Stephen Wrigley
I used Parcel Monkey to send a bike part that someone had bought from me. The buyer has contacted me complaining that the part is bent and now totally unusable. He also sent a few photo which confirmed the state of the item and also included photos of the box which was in poor condition. Considering it was only a 7kg package and the courier managed to bend an aliminium tube I can only assume the parcel was thrown into something or dropped from a fair height...i can now only hope theyre reasonable with their claims.
14/06/19 by Customer
Great way of finding the best value postage quickly, great communication from them during the process, excellent.
14/06/19 by Rod
Avoid at all costs! Waited in for three days for my package to be collected after being sent texts to say they were collecting. Had to end up sending my package via another source so paid double! What makes it worse is that you can’t contact anyone via telephone! I sent emails but nobody bothered to get back to me! It was a VERY FRUSTRATING TIME!!
14/06/19 by Anna
Day late on collection without any notification although delivered within 24 hrs
14/06/19 by Jeff Hustler
pick up and drop off times were accurate, packages arrived being all good looking and fab.
14/06/19 by Customer
Did as said, picked up on the day, delivered on the day said. No complains. Easy way to get parcels sorted size and weight and youre done. No need to compare other companies as they are listed for you.
14/06/19 by Customer
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
