We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,010 reviews.
perfect service
Carlos
30/10/19 by Customer
Monday morning, used ParcelMonkey to select delivery service for shipment of a parcel to Italy via ParcelForce. Monday late afternoon, took parcel to the Post Office for drop-off. Thursday lunchtime, parcel delivered. Great service. Well done ParcelForce; well done ParcelMonkey!
30/10/19 by JC, South Gloucestershire
the best company by far delivering goods when the say the will
30/10/19 by Customer
Excellent as always
30/10/19 by Customer
I put in the dimensions and weight of the parcel and PM gave me a range of options including collection and drop off. Quick, easy and cost effective.
30/10/19 by Mark
Very good process and ease of use
30/10/19 by Jason Chapman
I was pleased that a parcel containing a painting arrived safely in South Africa, and got there in just over a week.
30/10/19 by S M Law
Really, really easy to use and the value is incredible.
I took my package to the Post Office on a Tuesday and was given a quote for £67 for the service I needed. Via ParcelMonkey, the exact same package, using the exact same service (ParcelForce to Italy) cost £18.99 TOTAL. I had to drop it at the Post Office--actually handing it to the same person who had quoted £67--but that took 10 minutes.
30/10/19 by international shipper
very good service, items got to the destination safe and on time
30/10/19 by FS
Website is easy to use,fast and service is perfect,never had issues and I have been using it for a while
30/10/19 by Dario
I sent some equipment to Hungary which was a sturdy electronic unit built to withstand a fair degree of abuse and well packaged. My customer reported that the unit would not work and removed the cover to discover one of the wires to on/off switch was detached and the transformer had been knocked sideways. The unit was perfect and checked before packaging and it is clear that the parcel was physically abused and thrown around by DPD. Fragile labels were all over the parcel- terrible service I will never use them again
30/10/19 by Nicholas
The website is reasonably user friendly and it was convenient to drop the parcel off via a local shop. However I was extremely disappointed to be retrospectively charged an additional fee of around 25% of the original fee. Had I known this in advance I would have used an alternative carrier.
30/10/19 by Richard Lloyd
Excellent service collating all postal options for what was an odd sized parcel. Very easy to use and good choice of postage options.
30/10/19 by Eric
Soooo easy! Excellent service.
30/10/19 by Ruth
Very easy from the start. Parcels arrived in Australia exactly on time. Very happy
30/10/19 by Customer
I had used Parcel Monkey a couple of times without problems. However at the beginning of September I sent another parcel to my daughter in France. This was due to be delivered on Wednesday 11th September. My daughter was at home and saw the DPD delivery van from her upstairs window. The driver did not stop to deliver and did not call her by phone. We were both then notified that there were problems finding the address and further information was requested by the courier. Despite providing this I was told the parcel was being sent back to the UK. By the beginning of October it had not arrived so I began chasing the agent, Parcel Monkey. I was politely told they were pursuing DPD for an update as to its whereabouts. Later I was asked to complete a claim from and provide receipts. This I did but was then told as I had not paid to insure the parcel I would only receive a refund of the cost of carriage. A few days later I received an apology and was told my case was being investigated. A couple more days passed then another apology to say again just a refund of the carriage. Since the courier, DPD did not contact my daughter and did not attempt a second delivery as their contract promises, I think I should be reimbursed for the cost of the goods which DPD have lost! By entering a google enquiry, I was able to access a map of my daughters address together with an image of the property. If I could do this why couldnt DPD.
30/10/19 by Jenny Davies
Perfect as always
30/10/19 by Cugarry cstomer
I have used parcel monkey before, the service and price is the best you can get.
Thank you for the excellent service I will use again and again.
29/10/19 by Mohammad Yousaf
Thank you cheaper than directly through company
29/10/19 by Customer
Easy service, excellent price, parcel delivered!
29/10/19 by Ciche Źrebie
Always fail to collect on the booked day and then blame the couriers, when the actual probelm is there not instructing the couriers instantly. I use all the main couriers daily and only have issues with failed collections when booked through parcel monkey. Wouldnt recommend as they dont care.
29/10/19 by Gavin
Did what they said, speedy and efficiently
29/10/19 by Margaret
Amazing, on-time and no issues
29/10/19 by Customer
Parcel was delivered within a few days was very happy
29/10/19 by Customer
All good,good price ,all went smoothly
29/10/19 by MRS WALLACE
More than happy
29/10/19 by Mr Alan Reed
Excellent service, pick up and drop off were done as I had hoped for
29/10/19 by Maria Molloy
As usual, excellent service and good price.
29/10/19 by Gerald Penney
Great service - only reason for deducting a star is that I was not able to track my parcel once it entered Germany, which I was under the impression that I would be able to. It also turned up a day later than "promised", but all in all very quick.
29/10/19 by Customer
Excellent rates for parcels and was impressed by time to deliver to Australia - 3 days earlier than forecast.
Will use again !
29/10/19 by Mr McCall
Worst service. They charged me extra money without letting me know.
29/10/19 by Customer
Not got my package and I feel like a monkey or is it simply monkey business
29/10/19 by Lobina
reasonable price, informative website re prices, packing etc
29/10/19 by d spen
Thanks good 5x sent on time
29/10/19 by Dominico
We use Parcel monkey on a weekly basis and have very few problems. I would recommend.
29/10/19 by Kerry
Easy, quick comparison of different courier service providers, cheaper than the direct courier service provider, but I would suggest always check on Parcel Monkey and direct with the courier company.
29/10/19 by Manish Jhamb
Very quick delivery at a very goo price.
29/10/19 by Sue Andrews
Easy to arrange on line and was picked up promptly
29/10/19 by Mrs Bradshaw
"Reply from Parcel Monkey UK 11 minutes ago Hello, Thank you for taking the time to leave a review. On behalf of the courier, we apologise for the damage to your parcel. Please be advised that although we look into claims in house, we also open a claim with the courier. Our desicion on a claim is based on a variety of factors including the outcome from the courier. Unfortunately, your claim was denied as you did not provide any images of the inner packaging used. If you would like to discuss this order further then please kindly provide all of the information requested. Kind regards Jack" So I forgot to show them a pic of the extra large bubble wrap the speaker was wrapped in. I did however save the wrapping to recycle should I send a parcel out so will continue with the rejected claim. Jack states in his reply that they open a claim with the courier too. Not true! They refused the claim without approaching Parcelforce according to the correspondences online. It was I who asked them to claim from Parcelforce or give me the reference details so I could approach PF directly, they refused!
29/10/19 by Kulu Criss
You made it very easy to find a good price for my parcel delivery and it was smooth.
29/10/19 by Simon Doble
