We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,581 reviews.
I sent a parcel to South Africa via Parcel Monkey, i paid for the delivery charge from my end. However, the recipient has now received an invoice for ZAR 984.88 (£54) for customs duty, customs tax, documentation fee and agency fee. It was a small 1kg box which contained two t-shirts and some sweets. They are asking for more money than the value of the items in the parcel. I emailed parcel monkey who said i have no option other than to pay but this was not made clear at the time of booking. I will never use parcel monkey again and will not recommend it to anyone either. Be careful.
03/06/19 by Fatima patel
Turned up as confirmed on the day. Only reason they don’t get a 5 is because there is no call or update on the day when it will get picked up and it’s quite a large window.
03/06/19 by Customer
Fast and reliable
03/06/19 by Richard Ogunyemi - Customer
Never had a problem so far. excellent
03/06/19 by Vivien Friend
Good Service - Will use again
03/06/19 by Ray T
I was warned not to be a monkey. Should have listened. Will use another courier as have done before. PM are a bunch of useless lying money grabbing sharks Paid for a service to be collected before 12 on a Friday and delivered before 12 the next day. Item was picked up late afternoon on the Friday and was delivered Monday morning. I paid for a 24 your service. Was told this doesnt apply over the weekend. But happy to take my money and advertise this service though . Nav Ramiah is the CEO and must be loving the mug offs on his customers.
03/06/19 by Matt Mickler
I thought I was getting a brilliant deal when sending a large parcel back to a supplier, but all I can say is do not be fooled by the price as the service is shocking. I paid for a collection and delivery of an item and the item was not collected. When I advised Parcel Monkey they do not believe you and do not take any action to look into the query. They are not contactable by telephone and hide behind emails. I had to take matters into my own hands and work with the Courier DX who also were equally shocking until I placed a complaint on Twitter. My point is if you expect Parcel Monkey to act as an intermediary which is what theyre being paid to do you will be disappointed unless the courier does what is asked of them in the first place.
03/06/19 by Sam smith
Fast delivery and best price around
03/06/19 by Customer
Everything was fine till I tried to drop parcels off at post office they wouldn’t accept my parcels even though I pre paid for them.
03/06/19 by CustomerDaz
Easier than I thought and half the price!
03/06/19 by Anthony Rowe
Rubbish customer service. Unhelpful advisors. Pls dont use this company. They are inept.
02/06/19 by Ian Bishop
All went well
02/06/19 by Natalia
Great value, very reliable and fast delivery, all perfect!
It seems crazy that Royal Mail remains so inferior in comparison. I am glad that Parcel-Monkey is such a positive, efficient and reliable alternative.
02/06/19 by T J, York
The service was quick and easy. After having a bad experience with another carrier, would definitely use Parcel Monkey again
02/06/19 by Andrew Field
Fast efficient non fussy
02/06/19 by Shamim Kashem
Reliable and quick delivery
01/06/19 by Customer
Always reliable service !! Time slot for collection as stated... Paracel tracked and delivered as promised... excellent value.. can’t fault the service!! Thankyou!
01/06/19 by J Connell
Used it first time very bad experience won’t recommend it to anyone as I can’t track my parcel at all tried to ring dpd they don’t want to know either . Paid £40 for the service to reach parcel in 2 to 4 days but it’s still in London According to dpd . Absolutely fuming as there is no contact no to ring parcel monkey . Made a mistake should have sent it Royal Mail as would have reached on time .
01/06/19 by Customer
Cheap but very bad From tuesday i. Took saturday just 7of my 8parcels.was damage.and the parcel that still miss it s the expansive..with boots shoes and laptop.
01/06/19 by maurizio ferrante
Great service delicate item arrived safe and sound.
01/06/19 by Barry Thompson
Really great service - always use for international parcels - no hesitation in recommending Parcel Monkey.
01/06/19 by Customer
As ever, parcel collected on the day it should have been collected and delivered here 3 days later - excellent service. We use it a lot and will continue to do so, we cant fault it.
01/06/19 by Customer
usually excellent, occasionally very very good, this time, lousy and uncooperative communication, cost me day, and half of that again because of lack if time update
01/06/19 by Colin David Roberts
Sent a parcel to Greece on 1st April 2019 with the understanding that it would be delivered within 7-10 days. Using the tracking feature, I followed my parcel until 10th April at which point there no further updates on the tracking as to where the package was. This is when I started my conversation with customer service. I was told time and time again that they were contacting the couriers overseas to find out where the package was but I had to chase several times. I was then charged an extra £3.17 as the package was slightly over the 2kg that I had estimated using scales at home. I defy anyone to tell me they have precision scales at home to have an exact weight and when you are booking these things online, all you can do is estimate. Bear in mind that I was charged this extra despite the fact that at this juncture, my package could not even be located. Eventually around the beginning of May, I was told by my mother in Greece that the package had been delivered to another lady with the same name in a village of approximately 30 houses. Instead of taking the package to my elderly mother, this was then returned to the courier in the main town and I was told it could not be delivered due to the fact that they could not contact the recipient. I was then told it would be returned to me and that someone would contact me from the returns department, which again did not have until a few weeks later and after chasing again on my part. FINALLY, I was contacted to be told that the package was now back in the UK (2 months after it left for Greece) and that I had 3 options: either collect it in person from their depot on Southampton (I live in London), dispose of it, or pay £5 to have it returned to me! I responded by telling them in no uncertain terms that not only would I not be paying to have it returned to me but I would be expecting a full refund. The long and short of it is that the package arrived back to me last week, looking like Paddington Bear’s suitcase, covered in various labels from its epic tour of Europe some 2 months after I sent it and Parcel Monkey? They refunded me the original cost but refused to refund me the extra £3.17 due to a ‘misdeclaration’ (the connotation here being that it was a deliberate act and not a simple miscalculation). So here they are wrangling with a customer over £3.17 when they failed spectacularly to provide the basic service they promised. A joke of a company that should be avoided at all costs.
01/06/19 by D Pappa
This isnt the 1st time I have used parcel monkey although it wasnt as smooth this time I was initially expecting collection on Wednesday but this never happened until the Thursday. All that being said I will continue to use the service when sending parcels as customer service is great and the prices are too. I would recommend giving them a go if sending a parcel as they have lots of options and prices to suit everyones needs.
01/06/19 by Stew Mac P
Two missed collections and a third one arranged. No reason given as to why the parcel was not collected. Third attempt is 3 days away and I am expected to take the third day off work to wait for a driver all day. Appalling standards of service.
01/06/19 by Charlie2307.
Always a pleasure
01/06/19 by Customer
Great service and price.
01/06/19 by Ian Atherton
I simple it’s quick it works.
01/06/19 by Chiller Blinds
Cap. You are in possible to get in touch with when something goes wrong . At the moment. dealing with parcel force directly!! To find lost parcel. Unlikely I shall use you any more.
01/06/19 by Graham durrant
Easy to use and great range of prices. Highly recommended!
01/06/19 by Yvonne Bell
Good service, no complaints.
31/05/19 by david lawrie
It was a mess. No communication at all. I paid for Courier and ended having to pay more to “ bail it” from the post office. So I feel I paid twice.
31/05/19 by Victoria Gibson
Waste of time Send two parcels this week got charged twice for first and they want proof by sending copy of bank statement, Then second parcel waited in all day no collection, re arranged waited in all day gets to 17:00 so getting a bit concerned all they could say was it will be collected by 18:00 and make sure someone is in dont go anywhere dont miss the driver, surprisingly they also close at 18:00 so cant be contacted after that, I would advise everyone to steer clear of this company and go direct to courier as they just dont care and the customer service is appalling
31/05/19 by Bill Sewell
They are fine if you parcel gets delivered correctly - any issues however and they just dont care. If the courier doesnt deliver, then you have to pay to get them to deliver again. Said they couldnt find a building in Netherlands - I found it within 3 seconds on google maps, funnily enough on the street that was on the delivery details...
31/05/19 by Lucas Jones
Easy to use and very efficient service at a good price.
31/05/19 by Andrew Clark
Good delivery system. No issues with delivery at all.
I just dont know how it would be if I had an issue with the delivery. Until then, 5*
31/05/19 by ryan wraight
The driver in Italy said he tried to deliver the parcel but no one was ready to pick it up. This was not true as my mother was at home waiting for it. My mother had to call several times the corresponding number to re-arrange the delivery few hours later than expected.
31/05/19 by Customer
I have sent a parcel with this sizes 35x22x11cm and I had 3 injectors in the box , I put 2 kg but actually it wasnt more than 1.5 kg and the overcharged me for the parcel because they said it was over weight and the correct weight it was actually 19 kg , how on earth can a box of 35x22x11cm have 19 kg ???????
31/05/19 by Marian
Very happy with parcel monkey.
Its very convenience and also found very good deal in sending items abroad.
I have used now few times and I will continue if in need.
Definitely recommended.
31/05/19 by Angela
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