We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,914 reviews.
Whilst this was a good price it’s very disappointing you have to wait in between 8 and 6. It is claimed they have no way of tracking timings...but I just logged onto the Parcelforce app with the reference and found a 1 hour planned collection time. Not sure why you can’t provide this customer service.
30/08/19 by Clairey
Awful service
30/08/19 by John
Paid for next day collection for a parcel, paid £30, stayed in ALL DAY to have it collected and no-one turned up. First time Ive used these guys, always use Hermes and never had any problems. AVOID AT ALL COST, now trying to contact them to get my money back, appalling customer service
30/08/19 by amanda williams
Delivered safely to the south of France in three working days and very inexpensive.
30/08/19 by Customer
Very slick. Delivered to Los Angeles in under a week.
30/08/19 by Hugh SAWYER
Took additional payment out of my bank without my consent
30/08/19 by Adam
Excellent - i have used this company for over 5 years now, excellent packaging materials - fast delivery, excellent customer serivce.
I would highly recomend this company.
30/08/19 by customer
Terrible Service by Parcel Monkey arranged for a collection for the 29th no courier turned up. Spoke to the actual courier company who said they are collecting on the 30th as thats the date they have been given. Now have to wait in another day and loose a days pay. Parcel Monkey taking no responsibility as they say they are not a courier but they ARE the company I used to arrange my parcel collection. Asked where I could take my complaint further but just told to look at the Ts & Cs as it states time of collection or delivery is not guaranteed. Well thats not good when you are waiting in ALL day for nothing and then having to wait in ALL day the next day. Will never use this shambolic scamming company again and will go directly through a courier company in future might be slightly more expensive but no where near as much money as I have lost by having to wait in for a second day.
30/08/19 by Damian Cooper
This is the first time I have used Parcel Monkey and I was astonished by the fantastic service. I booked a parcel on a Friday for pickup in Kent and it was delivered to me in Sydney Australia the following Tuesday morning. Unbelievable service
I can only highly recommend Parcel Monkey
30/08/19 by Ron Coombe
Quick delivery thanks
30/08/19 by Customer
Impossible to figure out the delivery day and time. You have to pay careful attention in the order process, it is only shown once and then never again until after your parcels are collected, and then they dont mention if the days are standard days or working days counted. The delivery came on time but it was a nightmare having to plan for their collection and drop off. POOR communication.
29/08/19 by Customer
Really easy to use
29/08/19 by Customer
This an excellent, efficient and economic service with Parcel force. Prompt delivery to Greek Islands at half the price of everyone else.
29/08/19 by Roland Nevett
Excellent and quick service.
29/08/19 by Ric
Measured parcel carefully and weighed, charged another £27 !!!!! As said my measurements were wrong. Double checked before booking as am myself a courier. Very p***** off
29/08/19 by Karen lenton
Great service
29/08/19 by Customer
Very easy to use.
29/08/19 by Customer
I can not fault the quality of service
From the Web Site I was told the package would be delivered by Thursday and it was actually delivered on the Wednesday in perfect condition
Will definately use this service again
29/08/19 by Customer Jeffrey Azizoff
Didn’t receive the parcel till now in zoetermeer
29/08/19 by Qurat Williams
Very easy to arrange the pick up and delivered without a hitch
29/08/19 by Callum B
A straightforward and effecient service
Thank you
29/08/19 by Sheila
Quick and easy, thank you!
29/08/19 by James Jennings
Great service would use again
29/08/19 by Customer
The item (a coffee table) had a broken leg which I suspect was crush or mishandling damage. Prepared to send photo. Please advise on steps I can take to complain. Phil Clare
29/08/19 by Phil
This company is a scam. Sent a parcel with them to Sweden, the courier failed to deliver, and returned the parcel to Parcel Monkey UK, delivery to them was confirmed by tracking (DPD 15508000527738). Parcel Monkey stole it and told me they did not receive the parcel. SO now I am out of pocket for 21 pound delivery and 120 pounds of the parcel. Do not repeat my mistake, avoid Parcel Monkey!
29/08/19 by Oleg Borisov
very efficient way of organising a courier to return a parcel
29/08/19 by R Muirhead
I arranged for a next day delivery, that I thought had been successful, until I was messages 2 weeks later to let me know that it had not been delivered. I have now been asked to arrange and pay for them to deliver the parcel from their warehouse, as the carrier I chose cannot make deliver to the address (although I’ve successfully had two packages delivered there, prior to this one). This neither makes sense nor is it fair, yet the different advisors keep evading the point of how this happened in the first place. Seems to be a very disorganised and untrustworthy company. It’s highly frustrating that they do not provide a customer telephone number and instead send brief messages, that barely address the issue.
29/08/19 by Customer
Website is simple to use, much cheaper than Parcelforce for a package to Spain. Fantastic price and speedy delivery. Will use again.
29/08/19 by Natalie Maher-Lander
Consistently does not collect your parcel, leaving you stuck in, then leaves you to chase the end company they employ for a resolution. No thought of compensation, no thought of learning from poor customer service events. Did not record active discrimination event against a person with Autism. Will not learn for its mistakes or correct, and so I will not use again.
29/08/19 by The Livingstones
Excellent fast service
29/08/19 by Derek
Had no problems using the online system
29/08/19 by john hodkin
Good service no problems
29/08/19 by Lydia Wood-Power
Very very poor service Very very poor service. I was waiting a week someone to COME and another courier. Have no real control after payment they will leave you in the dark as they constantly put you off for days on end with no professional answers. Disgusting service
28/08/19 by Toshko Iliev
Easy online booking and excellent service.
28/08/19 by andybroad
Very very poor service. Have no real control over where your parcel is and after taking your payment they will leave you in the dark as they constantly put you off for days on end with no professional answers AVOID AT ALL COSTS
28/08/19 by david gardiner
Hi thanks for your great service easy to use
28/08/19 by Arthur Longbone
Smooth and easy process.
28/08/19 by Michael Simm
Fantastic.My parcel to Greece was collected from my house on the Thursday afternoon and delivered on the Monday to my granddaughter in Zakynthos.How good is that
28/08/19 by Maria Murphy
Booked collection. Collection was not made on date specified. I was going away the following day. Had to get a taxi to the local depot to drop it off and they had to print the label there. Some will say that itd the collection company that are at fault but my contract is with ParcelMonkey, so they are the ones that get the heat. If they cant book it and ensure the collections are made, they shouldnt take your money.
28/08/19 by Customer
Easy and straight forward to use.
28/08/19 by D Norris
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