We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,508 reviews.
The price of a parcel delivery went up by 30% in the space of two weeks but the process itself was fine
06/10/19 by trevor
Excellent service
Good value for money
06/10/19 by Customer
Easy and fast and good value
06/10/19 by pascale
Quick, excellent pricing and safe secure delivery. Highly recommended
06/10/19 by Andy
Easy to use website . Quick delivery to Hong Kong via DPD who give excellent and easy tracking .
06/10/19 by Tjd
Not used this service before. It was simple ,easy to use. Parcel arrived in good time for its onward journey. Thanks
06/10/19 by Sue
Quick delivery that is fully traceable and at an excellent price.
05/10/19 by DEBORAH HARLEY
Still havent received my item. I have tried to Co tact customer to see whats happening. The courior company could have left an email to say it hasnt been collected
05/10/19 by Customer
Fantastic service. Highly recommend
05/10/19 by JeanieBobs
It now gets there a day earlier then it has which is great but I still think it would be a good idea if there rang or texted the person who the parcels going to to let them know its arriving like some companies do. Also not to throw it about so much as I have had things broke before today but to be fair its getting better.still definitely STILL need better customer service
05/10/19 by Rosa
Easy to use, very efficient.
05/10/19 by Mrs C Boakes
Excellent service, many thanks very happy
05/10/19 by Happy Customer
The service was extremely easy to use. Affordable too. The delivery man was pleasant and his observancy, attention to detail and care made our pickup go smoothly.
My only suggestion would be that a way to message the driver could be included in the service and also a way to be informed by driver or called to know the specific pickup time. Waiting all day for a pickup is kind of stressful.
05/10/19 by Customer Lydia
Good price and quick delivery
Recommend highly
05/10/19 by Copy farm
Very good, collection and delivery in good time.
05/10/19 by Paul
I sent a parcel to the USA.
It arrived in time.
Thank you
05/10/19 by Antony Walsh
Great excellent service
05/10/19 by Shirley Long
Easy to use and quick to register. Parcel was picked up the next day and deliver by parcel force. Will definitely use again.
05/10/19 by Customer
Easy as always, delivered on time.
04/10/19 by Debbie Cole
Excellent service well done ???? I recommande you ????
04/10/19 by Rajda Mahnane
Easy to use, reasonably priced!
04/10/19 by S Payne
Another great delivery-it took 7 days instead 4-6 days but thats my only quibble. Great company will definitely use again!
04/10/19 by Customer
Useless Delivered to wrong address and now no contact
04/10/19 by Customer
Excellent, went without a hitch and the parcel arrived at its destination intact and within 4 days. Will always use this company in the future.
04/10/19 by Sylvia Thomson
Top delivery very fast excellent
04/10/19 by Customer
No delivery updates - my item is still undelivered
04/10/19 by Customer
Straight forward service.
04/10/19 by Graham Sturgess
Very quick and easy to use service would recommend this service.
04/10/19 by Mrs Laurie Marshall
Posted this for my daughter. She was quoted over £30 in local postoffice to send by Parcelforce. I told her i will send through parcel monkey, same courier at a third of the price. Booked on my phone, printed off a label and dropped back to post office same day, saved my daughter over £20!!! Well done again Parcel Monkey ????
04/10/19 by pixie
Excellent service. Parcel picked up and delivered on time.
04/10/19 by Avril Clark
Told the collection would be between 5.30 and 6.30, courier turned up at 2.15, this was a next day delivery which they then rescheduled for the following day without asking. Their customer service is non existent and especially difficult as they have no contact number. No sense of trying to sort out an issue, more along the lines of computer says no! Had they been contactable or slightly more proactive the parcel could have gone on another courier. Stay away would be my advice.
04/10/19 by Alan
Excellent service as always
04/10/19 by M.A..
Easy and straightforward, customer services got back to me straight away with a query I had
04/10/19 by Zoe, Sutton Coldfield
Very good service *****
04/10/19 by Raftek
Inaccurate information provided, slow support. Integrity is at doubt
03/10/19 by Traveller
Everything arrived in perfect condition and on time, great thanks
03/10/19 by Customer
Simple to organise and half the price of Parcel Force via post office. Next time though I would probably organise a collection as it took a day and a half for parcel to be collected from local drop off centre so delivery took longer than I thought it would.
03/10/19 by Custome Anne Kelly
/someone-else (remote collection)
This was the only site I could find to provide this service. Also offered couriers whose driver supplied labels. Only sllght critisism, my first choice took me through the process only to be told my parcel was over the volumetric limit. Parcel Force, my next choice, was slightly dearer but a 30kg limit, no extras, driver labels. I will use PM and PF next time on that basis.
03/10/19 by hootgibson
Well, this is not the first time that I have used Parcal Monkey and not received my package its actually the 2nd! I dont know what else to say really...
03/10/19 by Mark
Do not use this company! They will take your money. Then falsely claim additional charges are necessary. Its taken nearly 3 months of continuous messaging and follow-ups to get 3 out of 5 refunds!! Long story short - I sent 4 parcels on one particular day - all of which were deemed incorrect and additional charges were deducted from my card. The volumetric weight / the dimensions they were claiming were 100% impossible. I take pictures of all international parcels - make sure you do too! After months of messaging, sending pictures (which they refused - how can refuse photographic evidence?!) and lots of follow-ups from me they have finally admitted they were incorrect on 3 of the 4 parcels. But, theyre digging their heels in with the last one. Surely the fact that 3 of the 4 were wrong suggests the last one would be wrong too!! I have all communications from them proving I complied with everything they asked for only for them to change the rules and refuse photo proof!! Oh and while this was happening, another parcel to Germany was cancelled without any notice. Then I was told to pay a return charge which I refused because they cancelled without telling me. Then they tell me its been delivered?! Get this.... it hadnt. The customer said they didnt get the parcel. THEN.... it miraculously turns up and Im told to pay the return charge which I refuse again. They then give in and return to me over 4 weeks later!! I used them without issue for months and months before this. But the way they treated me throughout this was appalling so I have changed our postage supplier and will NEVER use Parcel Monkey again!
03/10/19 by Heather
