We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,581 reviews.
Great service
15/06/19 by Dave Fabian
Dont Send through Parcel Monkey, My parcel has been damaged for £225 and I have paid for full cover and they didnt refund me didnt, I have lost my Parcel, My money and my postage cost. they lies, a lot of silly excuse. Dont use Parcel Monkey, another courier and UPS is Best
15/06/19 by Saman Mohammad
Excellent service you have the choice of courier and fantas
14/06/19 by Mr Stephen Wrigley
I used Parcel Monkey to send a bike part that someone had bought from me. The buyer has contacted me complaining that the part is bent and now totally unusable. He also sent a few photo which confirmed the state of the item and also included photos of the box which was in poor condition. Considering it was only a 7kg package and the courier managed to bend an aliminium tube I can only assume the parcel was thrown into something or dropped from a fair height...i can now only hope theyre reasonable with their claims.
14/06/19 by Customer
Great way of finding the best value postage quickly, great communication from them during the process, excellent.
14/06/19 by Rod
Avoid at all costs! Waited in for three days for my package to be collected after being sent texts to say they were collecting. Had to end up sending my package via another source so paid double! What makes it worse is that you can’t contact anyone via telephone! I sent emails but nobody bothered to get back to me! It was a VERY FRUSTRATING TIME!!
14/06/19 by Anna
Day late on collection without any notification although delivered within 24 hrs
14/06/19 by Jeff Hustler
pick up and drop off times were accurate, packages arrived being all good looking and fab.
14/06/19 by Customer
Did as said, picked up on the day, delivered on the day said. No complains. Easy way to get parcels sorted size and weight and youre done. No need to compare other companies as they are listed for you.
14/06/19 by Customer
Best & cheapest around
14/06/19 by Customer
AVOID AVOID AVOID I have rated them as one star, simply because there is no lower rating possible. Useless, inept, incompetent and frankly disinterested. If you must use this cowboy outfit, then use them for comparing prices but then deal with your chosen courier direct. Dealing with a lost parcel through this disinterested outfit is a recipe for disaster and a direct route to a stress induced stroke. Dont use DPD either. Theyre an even worse waste of oxygen. They refused to engage with me (the contract was with Parcel MANKEY) even after an email to their CEO. Here is a time line of my parcel: Date & Time Location Description 14 Jun 2019 12:16 Australia Confirmed at Depot 13 Jun 2019 20:30 Australia Customs Cleared 13 Jun 2019 11:29 Australia Received, not manifested (overage) 12 Jun 2019 14:47 Australia Received, not manifested (overage) 12 Jun 2019 09:21 Australia Parcel lost 24 May 2019 21:30 Australia Held by Depot - Awaiting Customer Collection 24 May 2019 21:30 Australia Held by Depot 23 May 2019 09:22 Australia Customs Cleared Why did it clear customs twice? Why has it taken three weeks to be logged at their local delivery depot? Questions asked, but not answered except for the cut and paste platitudes. This delay has been VERY expensive in penalty fees to me personally. I urge you to avoid this company (and DPD) at all costs.
14/06/19 by Chris Bateman
Great service easy to use
14/06/19 by Mr Hayden
Paid for ParcelForce Express 48, which is guaranteed within 48 hrs to mainland UK. The parcel was delivered on the 3rd day so I requested some compensation. Support advised me that unless it took more than 5 days they would not offer any refund. ParcelForce offer 25% refund if the delivery is late, but ParcelMonkey are unwilling to pursue this. So they are telling me that a 48hr/2 day service is actually only a 5 day service if I buy from them, useless.
14/06/19 by Oly Smith
Collected by Parcelforce and delivered after 8 days. Sadly there were damages caused to the contents and you can see where the box was dropped on it’s corner. Very difficult to get in touch with Parcelmonkey to resolve the issue.
14/06/19 by Paul Millward
Yet again Parcel Monkey have the worst communication from them to the courier. Only use this service if you are dropping off yourself, because they cant organise a thing. Placed an order for 9 parcels for £78.75 (Keep in mind weve spent around £1,000 with Parcel Monkey in the last year and have had multiple issues) Courier get to us and tell us theyve only been told to collect one item. He is the only driver in our area and says in no uncertain terms that he isnt collecting the 8 other packages and we would have to re-book with parcel monkey for Monday...3 days time. Parcel Monkey just say to wait until 6pm for collection as thats what its booked in for. This wont be collected.... the same happened with our last order and it took well over a week for someone to FINALLY collect. Stupidly I tried to use this service again, but I will now be using another courier, Courier direct or Hermes. At least they have humans to interact with on the phone if something goes wrong. Terrible, absolutely terrible.
14/06/19 by Amy Daniel
Fast and easy to use managed to save a small fortune
14/06/19 by rae
Spot on....perfect
14/06/19 by reg
Easy peasy lemon squeezy....plus they got to nz in under a week!
14/06/19 by glenysself
So easy & painless
14/06/19 by John Harding
Excellent service, prompt delivery.
13/06/19 by Sharon Poole Customer
Brilliant cheap way to post large parcel..had issues with parcel force collection or rather not collecting... parcel monkey resolved it as quick as they could... wont opt for PF
13/06/19 by Sarah
Very fast sent to Hong Kong got there faster then said thank you
13/06/19 by Customer Mrs Elcock
Terrible service, Absolutely no communications. Gave a date for collection of a parcel 4 times and it’s not yet been collected. There is no telephone number to discuss the problem. Basically they don’t care. Would never use again.
13/06/19 by Reza Sheikholeslami
Brilliant as ever Parcel Monkey
13/06/19 by Audrey Ball
There was a close place to drop off my parcel and it arrived undamaged
13/06/19 by Dave
always pick up and deliver when they say they will
13/06/19 by helen benney
Quick and easy to use.
Give a good overview of the services and prices available.
Necessary forms and labels download and print quickly and accurately.
13/06/19 by Roy Flitcroft
This service is quick simple to use and cheap.
13/06/19 by William
Great Service - do everything they say they will do and make sending a parcel so easy!
13/06/19 by Customer Whitehill House Golf Club
Wonderful , efficient and fast!
13/06/19 by Poor Yachtie
Perfect and fast delivered great service
13/06/19 by Customer
Worst courier company I have ever had the displeasure of dealing with. On 4 separate occasions upon booking a parcel with the firm. The courier has advised that Parcel Monkey did not in fact book this in hence why the or else have not been collected. Parcel Monkeys response is that they are not held accountable for ‘unforeseen errors’ and do not offer to compensate for time/ obey lost but simply rebook this back in causing the same issue.
13/06/19 by Joshua Hinchliffe
Been using this particular animal for years, good service, good prices.
When things dont exactly go to plan especially when parcels are en route to Russia, they actually sort things out.
13/06/19 by Cooltechniques
Excellent service. Sent a parcel to New Zealand which I dropped off at are local Post Office on the Thursday and arrived at its destination on the Monday. Thats what I call a speedy delivery.
13/06/19 by Customer
A good company, a good service, but let down by the fact that their system does not automatically allow you / offer you the label for your parcel in a .pdf format. As a result, as I needed to forward the label to a friend for printing, I had to go to the sites Help functions, and use live chat to get somebody to intervene and assist me. This made the service slow, and more cumbersome than I hoped it would be. So my own experience (although they helped and sent me the .pdf format label) was less good than expected. Sorry to say I have to use other services (eg. another courier) as they are easier for me.
13/06/19 by M C
cheapest I could find. quick pickup.
wiil use again
13/06/19 by Customer
The worse service I’ve ever had. No collection on the day requested on a time critical delivery. Customer service didn’t care just kept quoting terms and conditions which have been designed with the sole purpose of covering their arses. They would only offer to cancel the service and rebook for the next day, 24hrs after the pre 10.30am I had payed for. Will not use parcel monkey again. Definitely would not recommend anyone else does either.
13/06/19 by Time critical
I used Parcel Monkey to find a company to send a parcel to France. The website was simple to use as long as you have the dimensions and weight of your parcel. You sre then given options/prices for different collection companies/methods. Once you have chosen your preferred method, you pay and print out the labels which are e-mailed to you by Parcel Monkey. I chose Parcel Force so that I could drop the parcel off at the Post Office. I dropped it off on a Thursday and it was delivered in France the following Tuesday and that included the Monday being a Bank Holiday in France. I was extremely satisfied with the service and would use it again.
13/06/19 by Jill Martinez
Delivered 2 days as promised. DPD fast service
12/06/19 by Beverleigh Donalds
Very easy to use, insurance pushes cost up, but thats the case will them all.
12/06/19 by and Deliver To Pat Donohue
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