We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,579 reviews.
Easy, clear.
29/06/19 by Mr Macklin
It was cheapest quote. So I bought Percelforce 24 service through Parcel monkey. It took three days from Aberdeen to London. Therefore, I gave four stars rating. I had used Parcelmonkey before and happy to use their service again.
29/06/19 by S Paul
Great site and very user friendly
28/06/19 by Amer
I found Parcel Monkey to be quite beneficial when I needed it the most
28/06/19 by Customer
Excellent - arrived in America within the week.
28/06/19 by Malcolm Curtis
so far easy to use service and have delivered
28/06/19 by Gary Kirby
Fantastic service and price
28/06/19 by Debbie
Booked a collection via Parcel Monkey with Courier and it was never collected. Contacted Parcel Monkey via their "web chat" as they have no telephone number only to get a message back saying " I would not be able to give you the reason why collection could not be done. Therefore, for you to be getting your money back, I will have to cancel the order". Then a second message to say it will take 5 days to refund me!! Also on their website Parcel Monkey claim to have 5 stars on TrustPilot, what liars!!! Cowboys and thieves!
28/06/19 by Scott T. Duck
I wouldn’t have given you 1 star I had 3 separate days off of work you stated you tried to collect on all three times and you didn’t I have a camera clearly you didn’t come what a waste of time and money stay clear they blamed Parcelforce parcel force blamed parcel monkey
28/06/19 by Kerry Howson
Complete joke!!! Paid to have a car bumper collected.a week later just the fitting kit turned up with no bumper.. I HAVE NOW LOST A £700 bumper!! Been emailing you to resolve this with no response???????????????????? WHER IS MY £700 bumper????????????????????????????????????????????????????????????????????????????????????
28/06/19 by Stuart
Easy to use, excellent service.Parcel to Australia arrived in under a week! Well pleased.
28/06/19 by Trena Smith
Yery good service pleasant to deal with will use again
28/06/19 by Mr Barry Wright
I use Parcel monkey twice a year to send parcels to USA and has done for the last 10 years atleast.Very pleased with the company. Parcels arrive in good time. Never had a problem. Will continue to use them and pass them onto friends and family.
28/06/19 by Customer
1st time user and I’ve got to say very impressed , only point to make is I booked the delivery in the car park outside the drop shop only to be told once I’d paid that I need to print a label out , other than that which I now know about , impressed
28/06/19 by Customer
Fast delivery united kindom to italy, everything arrived intact.
28/06/19 by Customer
excellent service very easy to understand even to a technophobe like me
28/06/19 by William
So glad I found parcel monkey, the price was the cheapest I found, I have to say I was a bit dubious as it was with parcel force and only £9 to send a 26kilo box that was with £60 insurance cover tracked and signed for.
But it was amazing.
The process was very easy to follow, and instructions on finding a drop off also very easy.
Once paid I received an email within minutes with the postage paperwork, just print out and tape it on, it really was that simple.
Great service
28/06/19 by Andy
My parcel has been returned and I have no email or any reference to say why. The customer dident send it back either so very very disappointed in this service will not be using again
28/06/19 by Customer
Good service efficient and quick and reasonably priced. Well done them.
28/06/19 by Customer
I never believed your get Uk to Spain as you said you would! You did ...... Amazing!!
27/06/19 by Roger W
Late delivery ....and impossible to contact as no phone number and no reply to email
27/06/19 by Customer
Fast reliable service from start to finish highly recommend
27/06/19 by charlotte evans
My bag was totally destroyed, scratched, Ripped and they made a big hole on it. Wont use this service again.(((((
27/06/19 by Customer
Easy website quick and efficient delivery. Plymouth to Pelopponese in 4 days. Superb
27/06/19 by Martin Gurry
I needed to ship parcels from the UK back to my home country, and I used ParcelMonkey on a friends recommendation.
The booking process was good, clear, convenient, very well priced.
However, the company I booked with - DPD, look at my review and learn why it was the worst experience ever - missed the collection of my parcels (or rather the van turned up and didnt bother buzzing my flat or ring me... I could see it from the window but from the 6th floor there was little I could do!). I was moving out the next day and leaving the country 3 days later (staying with family in the days between moving out and leaving), so the level of inconvenience this cause me was ENORMOUS.
Now, the lack of service on the part of the courier was not ParcelMonkeys fault. They responded very quick to my emergency and rebooked me for the Monday, which was really inconvenient but there was nothing else they could do (and I do understand that, the collection should have happened in the first place!). I appreciated the quick response, but support-wise you are basically on your own as they are the portal, not the courier.
After that, I get an email asking me to upload the collection receipt, so it was pretty annoying that the member of staff asking for that doesnt know a colleague has rebooked my collection. During conversations with any member of staff, I got a lot of stock replies and complete lack of responsibility, which I also understand as they are not the courier, but thats why I say you are basically on your own if there is a problem.
I am complaining directly to DPD, and they tell me to contact ParcelMonkey as I booked through them, this doesnt make sense but I did anyway just to be able to copy and paste the reply. I understand ParcelMonkey is not responsible for the couriers and the drivers, but as a customer it is difficult to be left with no support when this occurs.
To sum up, if there hadnt been a problem it would be 5 stars. They dealt well with the immediate problem, but they cannot help any further and it can be frustrating, even if it is the courier company that messes up.
27/06/19 by RunAway
I SENT A PARCEL FROM UK TO FRANCE, MY CLIENT DID NOT RECEIVE IT, IMPORTANT PAPERS TO SIGN, A MONTH LATER THEY SENT THEM BACK. I WAS REFUSED A REFUND. DREADFUL CUSTOMER SERVICE, WHAT SERVICE THEY WERE NOT HELPFUL, AND CERTAINLY DIDNT WANT TO KNOW REGARDING MONEY OFF OR REFUND.
27/06/19 by Phill Crean
Excellent service, easy to organise on line
27/06/19 by Manager @ Hollywynd
Excellent service and the most reasonably priced courier service
27/06/19 by Mohamed Nanji
Sent by Dpd drop off
Great service yet again !!!!
27/06/19 by Customer
Excellent fast and safe transportation at a brilliant price. Never going to Post Office again. Thank you
27/06/19 by June Locke0
Never had any problems shopping fragile items internationally..
27/06/19 by Small business owner Customer
First class service at a very reasonable price
27/06/19 by Bora Bora designs
Parcel from UK to Germany - Sent on the 19th of June - two day delivery - not arrived on the 27th - without information - avoid this
27/06/19 by SFA
Really impressed with speedy delivery from Edinburgh to Kuala Lumpur .
Bttr thAn other well know courier companies.
27/06/19 by Eve
Amazing, first class service and price, Thankyou.
27/06/19 by Alan Greig
Great service.
26/06/19 by Darabjeet
Dropped my parcel off at the parcel force depot on Thursday lunchtime delivered to Copenhagen Monday morning.
Very good prices for the size and weight of parcel.
Very very happy granddaughter to receive her birthday presentson time.
26/06/19 by Sue Andrews
Shipped overnight. its been 2 weeks now. still not delivered. no proper updates. worst shipping courier service.
26/06/19 by Malcom X
reliable service provided at good prices
26/06/19 by pch classic and vintage parts
I needed to ship a package to Australia at a reasonable cost. The Parcel Monkey site makes it super easy to find the best service and all at a very competitive price. Item collected and delivered to destination within a week. It couldnt be better.
26/06/19 by Jonathan Redman
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