We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,581 reviews.
excellent picked up on time and delivered within the scheduled time
22/06/19 by Yianni Peter
Easy to book and excellent prices.
A difficult load of 9 pieces weighing a total of over 140 kgs was picked up without any problems and delivered on time.
What more could you ask?
22/06/19 by Richard Gilbert
When we booked the parcel it states that it will get there with 3 to 5 days but they got the parcel after two weeks - missed the first birthday party gift. Very disappointing and rubbish service. I think you should consider refunding the courier cost at least!
22/06/19 by Ash Arora
Parcel arrived quick and affordable will go with them again in the further
22/06/19 by Customer
So some to use and they get the best prices
22/06/19 by Ian Finlay
Pick up was fast, next morning, and the courier provided me with a receipt for proof of postage without asking. I did still need to add an Amazon label to the parcel, however, as the courier turned up without any notice for a timeslot from Parcel Monkey. As a result he took the parcel before I was able to add the label, as he had his own. However, I wouldve felt more comfortable about receiving my refund once the item was returned if Id been able to add the Amazon label aswell.
22/06/19 by Customer
Have to give credit where credit is due, Finally received a Refund for the damaged parcel I sent approx. 2 months ago. The parcel was badly battered about and the oil burner inside was badly damaged. However I now have been refunded and posted a new oil pump to the receiver of the parcel. Many Thanks restores faith in Parcel Monkey.
Kind Regards John
21/06/19 by John
Arrived safe & sound within 48 hrs Cheap & reliable
21/06/19 by Jeffrey Downer
Quick and efficient.
21/06/19 by john clark
Easy and Fast Service...
21/06/19 by Customer
Awesome experience! Booked my dpd parcel through Parcel Monkey - everything was quick and easy!
21/06/19 by Gulden
Simple to use
21/06/19 by craig Macdonald
Did what it says, good price, label came through quickly, no problem when dropped off.
21/06/19 by Robin Bastable
excellent service and price
21/06/19 by MARK SMITH
Good service
21/06/19 by David
Good communication, price and service.
Will use again.
21/06/19 by Kevin Branch
Ive tried parcel monkey a few times and it got worse each time. The main issue is they are simply selling services on behalf of other couriers so the service is very poor: Often couriers dont turn up but parcel monkey are unable to offer any explanation why. The last parcel was due to be delivered today but a new message appeared saying goods were damaged. This was communicated as though I already knew these were damaged, never mind the fact that they didnt turn up in time. A truly horrible experiecne.
21/06/19 by Rob Boyne
Avoid Avoid Rip off Mercahnts, paid £40 to have my alloys delivered weighed them on 2 different scales before sending 92kg to be exact, 2 weeks later they took £52 out of my account without my knowledge stating it was over weight by 20kg, no one got in touch regarding the matter, they have no number to ring so if your complaining good luck. PM_6093017_7350554 order number Took money out of my account without my consent
21/06/19 by Tahir Mahmood
Arranged collection of a guitar from London to Liverpool via Parcelforce. Very pleased with the service, arrived intact and on time. Recommended
21/06/19 by Jim D
Cheap, efficient and quick. Cant complain!
21/06/19 by Marlon Williams
They lost a parcel and 4 weeks later still we dont have a resolution on the case (apparently the courier doesnt have it and somehow I need to wait for it to appear?). Appalling service, beware of this company and the service they provide.
21/06/19 by Julio Urbina
Easy to use website - great offers to choose from and tracking options
21/06/19 by Mrs Sarah Caulfield
Easy to use. Full explanation of information needed.
21/06/19 by HF
Happy with the price, arrived when it was due and was easy to track.
20/06/19 by Green Parking
Easy and cheap to book, acurate about the ETA either way.
20/06/19 by Customer
Completely s*it service, Malaka! Booked 24hr service only to get ripped off and seriously in trouble with a very urgent delivery of parts for a machine our company use. Parcel F****ng Monkey, next time Ill use the Organ Grinder ffs, 24hr service booked then get a 4 day delivery slot. Even *ick Turpin wore a mask. Never use them again !!! Can order good quality cheaper items from China and get a far superior delivery service......
20/06/19 by Customer SBS Ltd
Great service thanks
20/06/19 by Jackie
Won’t be using this service again. I booked a collection for a parcel waited in all day and no one came. Made a complaint to costumer services. Day 2 still no collection ! Day 3 the same. Parcel monkey then rebooked my collection under a new shipment and guess what no collection. After loads of live chats to resolve the matter I gave up and had to go and spend another £13.49 for EXPRESS 48. Still no refund either after 2 weeks do yourself a favour and go through the courier direct ! It’s so much quicker and easier.
20/06/19 by Ryan
easy no fuss experience with a super price and service from and to the door
20/06/19 by Mick
Quick delivery but box delivered damaged
20/06/19 by Customer
Excellent cost fast delivery
20/06/19 by Graham Pilkington
Easy to use website. Easy to arrange collection and delivery. Parcel arrived as planned .5*.
20/06/19 by Paul Odhams
Easy to book collection. Tracking easy. Prompt delivery. Customer happy!
20/06/19 by jacquie
Always add an extra fee claiming the parcel is heavier/larger after it has been delivered and the payment is taken straight from your card. Easy way for them to get an extra £4.79 on each parcel.
20/06/19 by Ladies Lagenlook
Easy to use, best prices
20/06/19 by Daver
Excellent as ever!
20/06/19 by Reem Alaseel
My parcel never got picked up and never even got a reply from parcel monkey
20/06/19 by Customer
First class service from start to finish!
20/06/19 by Dimitra Arsenis
Artwork arrived undamaged and swifltly to the USA
20/06/19 by David More
Excellent..good service
20/06/19 by Samina Ghaffar
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