We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 238,010 reviews.
Have used you several times now, each time everything has happened as it should have. Very pleased overall.
05/11/19 by Charlie
Parcel dropped off in Nottingham Tuesday, delivered in America by noon on Friday. Great service, will definitely use again.
04/11/19 by CAROLE
Excellent speedy delivery, thank you.
04/11/19 by Mrs Joy-Ann Ross-Smith
Flawless and reasonably priced. Good to have options on drop off or pick up too.
04/11/19 by Lynne
First time user - worked really well, simple, quick and affordable - would defo use again
04/11/19 by Graham W
Using it for quite a long time, never let me down. Well recommended!
04/11/19 by Customer
I have shipped 12 boxes of 30kgs each, unbeatable price on the market with an average of 1£ per kg. Customer service fast and very efficient the provided an immediate answer to any of my query. Everything arrived within 1 week. Definitely recommended!
04/11/19 by Giacomo
given totally the wrong advice from operative re cancelling my order. my package was then picked up even though PMonkey said it was cancelled and they would wait for new advice re collection from Post office. The parcel will be delivered to a house in which there is no one there as they are in UK at a funeral. Hopefully with the help of Parcelforce, not Parcel Monkey who kept sending stupid emails with nonsense instructions, we will manage to get the parcel held at the depot until the family returns from the funeral. I had problems with PMonkey before and should not have used them again....and they were not the cheapest so I did not use them on cost basis. will go with someone more reliable in future.
04/11/19 by Helen Gauld
Very pleased with the service.
04/11/19 by Customer
Great service, recipient very pleased, all good.
04/11/19 by Amanda
Really good service and really good value.
It would be good if the checkout process let you review which parcel dimensions and weight you entered / are about to purchase.
04/11/19 by Andrew Marshall
Dropped parcel off on Monday for the Parcelforce 24hr service and it wasn’t delivered until Thursday.
04/11/19 by Customer
Made the process of finding a courier for a large parcel very easy.
04/11/19 by Neville Witham
Great from start to finish, efficient, good value, easy to use.
04/11/19 by customer
Package still hasn’t arrived, sent on Tuesday with two day service, it’s now Monday and it’s still not here. No word from parcel monkey as to why it has been delayed.
04/11/19 by Victoria Fyfe
☹️ logging in is a nightmare & ended up paying 3 times for one parcel please call me !!! 07976946327
04/11/19 by Alun Horniblow
came when supposed to. easy to use. would use again.
04/11/19 by nicola
I sent a parcel to my Son in the Czech Republic on Monday October 28th via P.M. and Parcelforce and it has been "stuck" at the Parcel Hub for 6 days awaiting export .I phoned Parcelforce on Friday they promised to get back to me by 5:00pm Didnt happen . Phoned again today (Exactly a week after posting) and am awaiting of news about my "time sensative Parcel with Books for Birthdays enclosed . So you can see why you only get one star for your initial service.I realise that the responsibility lies with PARCELFORCE Regards David Taylor
04/11/19 by David Taylor
Had a 29kg item to send. Easy booking online, chose parcelforce, printed label, dropped off at post office.
Parcelforce delivered in 2 days.
Unbelievable price...
04/11/19 by Customer
Very easy to book and never have a problem with items not being delivered! Please keep this up;)
04/11/19 by Colin Hutchins
Used Parcel Force international to France, which morphed into GLS, who didn’t call at my residence but put a Cardin my mailbox. It stated the parcel had been delivered to a pick up point in our small town but on enquiring it’s not there and no-one knows where it is. GLS don’t have a tracking system and I wouldn’t have used them but the decision wasn’t mine to make. I have no idea where my parcel is or who to contact!
04/11/19 by D Bolton
Easy to use website. Clear instructions on packaging and labelling. Efficient service.
04/11/19 by MR
Customer service is really bad only can chat on line no telephone calls. My parcel should have been picked up on Friday put after endless chats I took it to carriers myself on the Wednesday all they kept saying was apologies we will collect it tomorrow. Dont use parcel monkey if you wont your parcel to arrive on time
04/11/19 by Mrs Janet Chambers
Excellent service, from collection to delivery & in fact improved on the anticipated delivery time
Definitely use them again
04/11/19 by Customer - Gareth Case
very good service will use again well down.
04/11/19 by David Lockyer
Much cheaper using parcel monkey
04/11/19 by Miss Elaine Hill
The website is easy to use. However, the parcel wasn’t dropped off with us but was left in the rain. One of our neighbours found the box which was drenched. Luckily, nothing was damaged but I am very disappointed and not satisfied at all with the delivery.
04/11/19 by Sabine Basto
Good service
04/11/19 by Mr Coombes
A good service. DPD are usually the service I use and I have used them successfully for support in tracing shipments
04/11/19 by James Elwood
Worked well and good price
04/11/19 by Martin Lyne
Easy to use and efficient
04/11/19 by Nash Hyda
Excellent service. Thanks
04/11/19 by Babak R
Needed a coffee machine collected and delivered to me.
The seller didn’t have a printer and wouldn’t write my address on and using these there was no need for the seller to have the hassle of doing it.
They literally collected it and delivered to me the next day or two. Honestly effortless service and really reliable, will defo be using again.
03/11/19 by Customer
One of the parcels was collected a day late, and all were delivered late. If I had not been in contact with parcelforce in Bristol direct I would have waited days for my parcels, Parcelforce have no collect time notices, no delivery time notices and noone to contact. Terrible service.
03/11/19 by Lesley Magnay
The expected delivery time was advertised as 3-4 days but it took 6 days.
03/11/19 by Customer
The booking was easy and the parcel was delivered on time
03/11/19 by Stuart
The whole experience of sending a parcel to Dubai was easy to do. Excellent website, very clear as to what is needed
03/11/19 by Floss
Really pleased with the service. Turned up when they said and delivered when they said. Would use again.
03/11/19 by Pat McCaffery
Used Parcel Monkey as recommended by Amazon as I had to return a damaged large item. Parcel Force came and collected the package. They were efficient and polite. Good communication throughout. Bit pricey but Amazon paid.
03/11/19 by Rmc wimbledon
Very easy and efficient process. Impressive!!!
03/11/19 by M Sibanda
