We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,578 reviews.
Easy to use and very good prices
04/07/19 by ross king
Great service, wouldnt use anywhere else. Have used them to deliver and pick up both for me and from me. Never had a problem. Cant beat the rates either.
04/07/19 by Cobra Automation
Once again...
Great price and excellent service.
Highly recommended.
03/07/19 by Ian Atherton
The parcel was delivered as promised in 5-6 days, without any problems.
03/07/19 by Tania
Good price. No issues.
03/07/19 by Neil
Parcel got to my brother in Germany in the allotted time. Thanks.
03/07/19 by Steve
Will definitely use them again.. Reliable and fast
03/07/19 by Dorothy
Hassle free posting. Does what it says on the can
03/07/19 by David Ollerhead
Great service, quick to respond to my inquiries, would recommend them very time now
03/07/19 by Trevor oates
Was just given a day for the collection - would have been more convenient if I had been given a specific time slot (perhaps 2 or 3 hours in length), rather than have to stay at home all day. Deliveries try to do that.
03/07/19 by Customer
My parcels still havent arrived which were ordered a week ago. have tried contacting parcel monkey and parcel force to no avail. very disappointing service
03/07/19 by Customer
Fantastic service , France to the UK in 4 days including the weekend.
03/07/19 by stephanie thurland
NEVER AGAIN! I booked a Parcelforce24 collection. Package collected without an issue on the Monday, but no delivery took place on the Tuesday (next day) Phoned Parcelforce, they confirmed that the item was late and I was therefore due a FULL REFUND from them VIA PM Package delivered after 48 hours - so I contact the Monkeys - "sorry, out terms & conditions state 5 days must pass before a package is late & you are due a refund" (or an approximate translation from their Indian English) ParcelMonkey can F.O.A.D. = NOT A PENNY MORE FROM ME..!!
03/07/19 by MooreLeather
First timer, useful to know about this site.
03/07/19 by Customer
Quick efficient service, would highly recommend!
03/07/19 by Julie Challenor
Pick up was on time and delivery was as indicated. Good service
03/07/19 by Customer
Excellent customer service. My parcel was delivered to Czech Republic without any hassle. I could track the shipping online with ease. Great value for money
03/07/19 by Customer
Seemed great at first, offering a good value service, however failed to accept my claim when damage was caused to my goods. The whole claims process was dragged out over a few weeks and they refused to reimburse the damages, despite having paid more for protection. Will never use again.
03/07/19 by Mr James Baughan
Poor service. I purchased a DPD Next Day service from them and DPD delivered to the wrong address! Parcel Monkey say not to contact the courier direct as they will sort. Unfortunately this is not the case and one week later I am still waiting for the parcel to be returned to me and trying to obtain a refund. Not good that when tracked on Parcel Monkey website it states "delivered"! I appreciate mistakes happen however Parcel Monkey do not seem to have the skills to rectify. Will update again here to see when the parcel finally arrives back with me and whether they do the right thing and refund me for a service that I never got!
03/07/19 by Dee Charles
This was not my first parcel delivered through parcelmonkey. These monkeys are reasonably priced, deliver on time and their website is simple as my grandad who still rides horses than Tesla.
03/07/19 by George carlin
Easy, quick and all happened smoothly
03/07/19 by Nikki Pell
great service at great prices
03/07/19 by gary hobman
I took a day off work to wait for driver to collect parcel, who subsequently did not turn up even after paying £45 to ensure it was delivered by the Friday after lengthy conversations with parcel monkey the just sent me a copy of there terms and conditions stating they don’t have rectify problem unless you can prove that parcel has not been collected after 5 days. Be wary of using parcel monkey! I would recommend putting the leg work in yourself and find the best delivery service for you. You could be left out of pocket if you use this service... in a whole a 1 star service.
03/07/19 by Customer
East to use service
03/07/19 by Philip
Didn’t turn up on day stated. Tracking didn’t work. Very hard to find out what was going on through web chat. Pick up did happen a day later.
02/07/19 by Customer
1st of all the driver dropped my parcel out of the van then when I checked it there was a big dent in the side of it and the contents were smashed, I had to pay you 37.50 pence of my money to get it picked up and a replacement sent then the replacement arrived broken and amazon wanted another 37.50 to have it picked up and a new one sent they have not refunded my money and iv had to glue together a £95 bin shed because I cant afford to have another sent in case that comes broken thankyou for ruining my week
02/07/19 by Mr Thompson
Great price, went very smoothly. We boxed up a set of golf clubs, had them picked up and delivered exactly as promised.
02/07/19 by Mrs C Jenkins
Easy to organise collection of parcel. Picked up and delivered very efficiently. Very happy with the service .
02/07/19 by Valerie Furneaux
If only I could give 0 stars ! Please no one use this service , they are absolutely terrible I missed a day off work so that I can post my item but the courier didnt turn up and on top of that they try to lie and say it was collected! Stupid company
02/07/19 by Tash
Parcel monkey was very good to deal with , very good pricess and so good to see the progreess of the parcel from email thats sent to you ,exellent job and thanks to parcel force for their hard work too.great job! Thanks regards andrew
02/07/19 by Andrew
On time, excellent service, great value for money. Will DEFINITELY be using them for future parcel sending in the UK!
02/07/19 by Dale Who
Tuesday 2nd July 2019 @ 15:59 Hi, I will like to tell you my experience with you guys and will like to claim.First I book a pick up no one never turn up , I had to call dpd thankfully they are arrange me next day morning. Next morning the driver turned up scan my boxes and told me he will pick them up 2pm afternoon! I told him this is impossible because I have plane at 1pm I’m sorry but you need to take them now , right he started screaming at me -“women I told you I will pick them up this afternoon I don’t have space now! I explain him one more time that I have to ketch a flight , then he write he is phone number on top off one of my boxes and tell me to leave them outside doors and he left. I was shocked from the attitude, call one more time dpd explain the situation lucky they sent me other drivers at 11 am so I manage to not miss my plane. I told this was stressful but never guess that can be more!!!Then is Chronopost sent me email that my address is not correct and they can’t be delivered, I call them and change the address every day was some issue with the delivery!!! So I decide to pick them up. Call them again and again some issues can’t be delivered to the pick up point. I don’t understand what was happening kip calling them every day and I can’t get my boxes. My phone bill was more then I pay for the delivery. I had to email dpd exports for investigative where is my boxes, they emailed me back saying-“We are sorry to learn that you have still not received the parcel. As checked the details we can see that the parcel is not scanned since 14th June. In that case please as the sender of the parcel we will need to raise an investigation. We sincerely apologize for the inconvenience caused to you. Thanks & regards, Rahul H. DPD Exports” Just to let you know that I sent the boxes on 30.05.2019 and had to be delivered on 03.06.2019. Unfortunately they was not getting delivered at all. On 17 July 2019I decided to rent a car and drive to the main office to collect mu boxes.
02/07/19 by Bahrie Mustafa
Disgusting the worst delivery service ever. I paid £30 for the delivery of a parcel to Pakistan which was never delivered or even left the UK it seems. After two weeks was informed by PM that this was due to the invoice not being attached to the parcel (I had taped it on securely round all sides). They now want to charge me £5 to have the parcel returned to my own address!
02/07/19 by Joe
Not happy this time. Booked a 3 day service and it has been 6 days and parcel still not delivered.
02/07/19 by Kalpen Patel
Simple to use and efficient service
02/07/19 by Gloucester Customer
Great service. Parcel arrived in Portugal really quickly.
02/07/19 by Evelyn McDonald
Booked a service via parcel monkey after checking the terms of service and specifications. Parcel Force collected the item however when at depot stated it was too heavy and returned it to the pickup address. No proof of weight or contact from parcel force. They wouldnt speak to me about the matter as I booked via parcel monkey. Parcel monkey only do webchat and I have yet to get through. £40 wasted. I had to drive 200 miles to collect item.
02/07/19 by Ashley Almquest
A parcel booked through you using Parcel Force 24 took 72 hours to deliver & you would not give any compensation for the delay & the parcel being to late to make the sale it was intended for. Rubbish
02/07/19 by freda PilkingtonCustomer
Excellent comparison of the possible services available. Also, very impressed that DHL could collect a 7kg box from our door and move it nearly 100 miles, overnight, for less than £10.
02/07/19 by Chris
We use Parcel Monkey on a daily basis and would highly recommend - prices are very good and service is excellent
02/07/19 by Buddy Rider
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