We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,086 reviews.
Recently sent a parcel via Parcel Monkey. I sent an old bike trainer to a happy eBay bidder. The Kickr snap weighs 17.2kg and so its not the easiest item to ship. I carefully weighed the box with all of its packing and it came to just over 25kg. I put 26kg on the booking form and popped in the dimensions as per the original packaging that the bike trainer arrived in which I had kept. The parcel arrived at its destination no problem and the Ebay bidder has left me great feedback. Sadly, a few days later I received an additional charge for delivery from Parcel monkey. The additional invoice confirms the declared weight was 26kg but then claims the actual weight was 10kg. As a result they have charged me an additional £13.74 (the original cost was only £9.59). Thinking it would be an error and easy fix I contacted Parcel Monkey representatives to resolve. Sadly, they are not budging. As I keep explaining its impossible for the parcel to have weighed 10kg as the product alone weighs 17.2kg. So unless I lied on the customs form and the Ebay bidder received something completely different to what they ordered and still decided to leave a positive review thats impossible. In addition, even if it did only weigh 10kg I cannot understand why I would be charged extra for over-specifying the weight. Its so frustrating. Its not about the money but the principle. The dudes at Parcel Monkey need photographic evidence of me measuring the box and of its weight to overturn the decision. Of course I dont have that evidence. Buyer beware - I suggest people avoid or risk additional charges later on.
17/09/24 by Mr Daniel Welch
No correspondence from the couriers. Claims they have attempted a collected three times but nobody appeared. No phone numbers to call and lack of humans to speak with all automated calls and chatbots. No way of tracking vans/ ETA or a contact for the delivery/collection drivers
17/09/24 by Courtney
a day later than suggested it would be, but all good
17/09/24 by Richard
Unfortunately the item was delivered in pieces.
17/09/24 by Janine Edwards
Where is my item?
17/09/24 by Customer
Amazing service.
Easy to use website and everything worked exactly how it said.
Really pleased with the whole process.
16/09/24 by Customer
Parcel delivered on time and photograph supplied. That was good to know as it was a present
16/09/24 by Annie P - white china dinner service
Excellent as always
16/09/24 by Miss Lois Cordelia
Very efficient service and great value. The procedure was easily instigated, and all involved were pleasant and helpful.
16/09/24 by Mr Ellis
Easy to do and have used this company before.
16/09/24 by Fiona McTavish
Excellent service , very easy to use
16/09/24 by Advanced Taxis
Very poor , the courier never turned up
16/09/24 by Andy Pickard
Very good service. Thanks
16/09/24 by Shantika Fern
The service was quick, easy to use and cost-effective. An all around positive experience
16/09/24 by Alistair Macdonald-Smith
The driver turned up early, never contacted us. when we got through they said it would now be the following day (late afternoon) for collection. This was a vital part of our work on site and has now cost us financially as we couldnt proceed with our work on site.
16/09/24 by Jim Baker
Very good ans well done
15/09/24 by SUNHEE KIM
12 day, and still my parcel not delivered!. Where, dont know. Any contact, any messeges!!!
15/09/24 by Dorothy Chojnowski
Parcels picked up and delivered on time
15/09/24 by Diana Daniels
Easy to use app. Reliable service and some great choices
15/09/24 by KENNETH
Very easy to use and stress free, have used parcel monkey several times now and their service is great.
15/09/24 by Mrs Sword
Parcel wasnt collected on the day booked and no information on when it was collected or any tracking provided. However, it did eventually turn up.
14/09/24 by Customer
delivered on time
14/09/24 by Anita
Parcel not collected when we were here all the time. No offer to upgrade or credit the balance if we took it to drop off. PM Chat not immediately available and not able to offer anything other than rebook with no compensation. We end up out of pocket
14/09/24 by VINTAGE CRATES
Very simple and easy to follow instructions. Would definitely recommend and use again!
14/09/24 by Sian Saysell
posted Friday 6 September on 24 hour delivery did not get there until Tuesday 10th September 14.58 pm it just as they were closing could not find the address with the postcode on Monday 5th and was returned to depot was booked in for Monday the 6td for machine Wouk now have to wait another week not impressed wont be using parcel monkey again
13/09/24 by Michael O'Sullivan
Prompt pick up and delivery
13/09/24 by biliqees obisesan
Simple to use and a fair price
13/09/24 by David Paynter
One week after my parcel wa s promptly picked up and delivered I received another bill saying they were taking £48 from my bank account, as I had under weighed my parcel. My weight was taken from the box it was delivered in. The courier company had also weighed it. The money had already been taken from my account without me having any time to look into this.
13/09/24 by The larners
Prompt and efficient service
12/09/24 by Dave Cole
I found it very helpful,easy to use.
12/09/24 by customer
Parcel delivered quickly and tracker number easy to follow. Thank you
12/09/24 by Anna Fisher
I sent x3 parcels to the same address all at the same time and x2 still havent arrived after 3 weeks
12/09/24 by Customer
No waiting, delivered on time
12/09/24 by olwyn
I posted a small parcel on 27th August to Belgium. To date, 12th September, it still hasn’t arrived despite paying €27 in Customs fees. Your website said it would be delivered in 1-4 days. I phoned your customer services who could only confirm the information I could already see and said there was nothing more the could do. Very disappointed.
12/09/24 by Disappointed Customer
Nearly 2 weeks after dropping off the parcel it has still not been collected.
12/09/24 by Mark
You destroyed the original packaging and took 5 days to deliver a 24hr package.
12/09/24 by Jim
Service was reliable and allowed for choice if prices
12/09/24 by Brian O
The website was easy to use. I needed to send more than one parcel which was readily available option. Confirmation came through straight away and the whole process worked like clockwork.
11/09/24 by S F
Parcel Monkey showed me the various company options I had to choose from to return my item .. without them I would have had no idea of how to go about it … Would recommend without hesitation
11/09/24 by Mrs B
The parcel arrived.
11/09/24 by Tony williams
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