We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,086 reviews.
Simple to use, good pricing
10/10/24 by Customer
The goods were damaged in transit
10/10/24 by Customer
Booked a collection, they had issues with my label, managed to receive the label next morning which was also day of collection, got my parcel all packed up and waited, i never received the DPD one hour timeslot message... but that isnt the worst of all, because no one even turned up to collect it, i waited from 8am to 6pm. First and last time i will be using them.
09/10/24 by Naz Huss
Always reliable, always a wide.choice of dispatch options. Never had a failed pickup, always on time. Best parcel management site I have used.
09/10/24 by David Jackson
The FedEx drop off points stated, they dont accept fedex, tried 3 other local drop off points before giving up and used royal mail instead. My complaint to Parcel Monkey was not replied to, nor have i received a refund.
09/10/24 by Customer
The service was easy to use and everything was collected and delivered as requested.
09/10/24 by Keith French
Used Parcel Monkey for the first time for a delivery to Dublin, Ireland on 24.09.24. As at todays date 09.10.24, the parcel has still not arrived and the tracking reference has no recent updates.
09/10/24 by Lisa Denton
A very efficient company that delivered my requirements immediately.Very impressed!
09/10/24 by customerJ.Spenceley
My parcel never got delivered and had to use alternative delivery .parcel came back to myself .even though I downloaded the paper work to send back .
09/10/24 by Cmr townendustomer
Delivered super fast to Singapore. Just a mixup about collection when they tried to pick up twice or would be 5*
08/10/24 by John Bloomfield
Parcel delivered without fuss...
08/10/24 by Manofmanyparts
Always a good service. If I have a question it would be why when I send via Parcelforce through Parcelmonkey are the size allowances different? I can send larger parcels with Parcelforce direct then I can through Parcelmonkey.
08/10/24 by Customer
Easy reliable and happy
08/10/24 by Customer
Never use this company! I paid nearly £60 to send a small travel washing machine to my son in Sweden! Not only was it confusing and hard to fill in all the forms to get it there, but then they took another £40 from my account without my permission because they said it was bigger and the weight was heavier than I had started! I used a tape measure and luggage scales that I use for my suitcases so I know the dimensions and weight were right! How dare they just take money from me! And also they never mentioned That when it got to Sweden, my son was going to be charged just over another £40 just to pick it up From the courier! Disgusting service and want to warn people not to use this company! Absolutely disgusting!
07/10/24 by Christine smith
Parcel picked and delivered next day, all for a good price and excellent service. Deffo using again
07/10/24 by kevin wild
I recently received an invoice from this company that raised several concerns. Firstly, they charged me an unjustifiable £52.60 for a Samsung TV that supposedly weighs 28.60 kg. I have reached out for clarification on this weight discrepancy, but I have not received any satisfactory explanation. It feels quite unreasonable to charge such a high amount without clear justification. I expected better communication and transparency regarding these charges. I would not recommend this company based on my experience.
07/10/24 by seb
Very pleased with the service. Driver on collection was very helpful.
07/10/24 by Customer
I paid to send a parcel with FedEx and they refused to accept it in two different stores. Apparently it is a common issue. Complete waste of my time and £12.
07/10/24 by Simon
Surprisingly, sending my parcel to Australia was £20 cheaper using Royal Mail via Parcel Monkey. Completing the form at home was simple, printed off, stuck on the parcel, taken to the Post Office, and the parcel was received within the week. Excellent service, and wont ever go to a Post Office again to send a parcel directly, I will just go to Parcel Monkey.
07/10/24 by Tracy
Excellent as usual!
07/10/24 by Customer
DELIVERY WAS ON TIME, EXCELLENT
07/10/24 by karl
My experience from this delivery was what I paid for The package arrived on the promised date.I paid extra for that. The package arrived undamaged which is what I expected. Lets not make a song and dance and declare a public holiday out of what I expected for what I paid
07/10/24 by Mr Don Frampton
This was a much smoother experience than I was expecting after reading leading lots of negative reports. My biggest issue was finding a place to drop off the parcel! The first three on the list of nearest to me told me that they didnt take them. I went to every one of them as no one was answering their phones. I did get through to the fourth store who assured me they would take it. This information MUST be updated. It would also be useful to know the times of the collections from the drop off points.
07/10/24 by Sue O
All good except for some reason automatic printer setting took over and made printing hard
06/10/24 by Big Daddyo
good prices clear website good clear service
06/10/24 by customer
Always prompt and reasonably priced.
06/10/24 by customer
you doind very well .Thankyou
06/10/24 by Gerecke
Easy to use service and parcel delivered on time and undamaged
06/10/24 by Todd Breen
Easy to book and sort parcel
06/10/24 by Louielou
It was so convenient and easy to ship things home. Love the fact that you pick up the parcel as well as deliver it at the other end. It arrived quickly and in good condition. I will definitely use your services again.
06/10/24 by Marilyn Ellis
Everlasting service
05/10/24 by DOROTHY FENTON
It was delivered on time, which is more than can be said for Evri
05/10/24 by Teresaweezer
Posted my parecel through ParcelMonkey with Evri, not sure who is to blame. I was never able to see the status of the parcel and it seems to be lost now. It was from the UK to the Netherlands.
05/10/24 by customer
Easy to use, never had a problem or issue. Always use collect and 24hr
05/10/24 by John Ellis
The parcel was collected and delivered to the promised timescale, but was left outside the recipients house by the bins. He was not notified by SMS or note through the door that it was there, and it disappeared before he realised it had been left
05/10/24 by customer
Quick and easy to use. Arrived at destination within 6 days. Highly recommend
04/10/24 by Sophia Varey
perfrect every time
04/10/24 by Viv
Good to see an overview of the market and to choose pick up form home or drop off.
04/10/24 by Customer
Very bad service, booked a courier and paid for next day delivery service, I had to wait 3 days but no one collected the parcel had to contact parcel monkey and ask for cancel the order but they didn’t and force to rearrange collection agin wasted another day sitting home buy parcel was not collected.
04/10/24 by Kam
next day Parcel delivered late. Ticked the box to get a refund if its not delivered on time but parcel monkey dont accept this. Royalmail said I could get a refund but parcel monkey doesnt.
04/10/24 by Scott Bram
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