We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,086 reviews.
As always excellent service and very reasonable prices so messed with parcel monkey from uk to Australia
04/10/24 by L k bolton
Parcel Monkey collected 6 boxes from me to be delivered back to the company I bought them from. The company only received five boxes. So, I am out of pocket and the collection was £50. The messages back and forth between me and Parcel monkey have been utterly tedious and I am giving up now. They sent me one bar code for 6 boxes which I added to each one. Not great.
04/10/24 by Sean Barr
All went swimmingly well Thank you
04/10/24 by Customer
Very good price, excellent service , delivery perfectly in time, as usual!
03/10/24 by FLORENCE
I will never use parcel monkey again… I paid for a 24hr service as I needed the item as soon as possible for an event I was hosting in Bournemouth. Therefore I got the item sent direct to the hotel I was staying at… It didn’t arrive within the 24hrs, furthermore it didn’t arrive till 72 hours after it was meant to! I had no email saying it was delayed. Nothing! So when I contacted the company asking them to sort it they went quiet on me. The hotel started to get frustrated with the item being there, so I arranged for it to be collected from them and brought to my work address. I used parcel monkey again thinking they would automatically refund me for the failed service. Instead they’ve told me they won’t be refunding me because I got it collected. Honestly never known something so backwards. Avoid at all costs
03/10/24 by Shona Wood
very easy, cant fault
03/10/24 by koicarp0
I paid for Priority 1 - 3 days and it did not get there on time. Will never use Parcel Monkey and/or Fedex again.
03/10/24 by Jacqualene Humphries
used parcel monkey for years and always had excellent service always - all parcels have been collected and delivered on time
website so easy to use and communications are great
keep up the good work - as a company we think you are great and provide the best service to get our parcels there on time
Thank you
03/10/24 by Customer
Excellent and fast service ups good job.
03/10/24 by Customer
Process worked perfectly. Saved money and would use parcel monkey again
03/10/24 by Dr paul mckee
Organised a parcel delivery to the USA with Parcel Monkey where I chose UPS. Price was reasonable with a 1-2 day estimated delivery time. I printed labels off, took my parcel to the drop of point at approx 11am, the parcel was delivered by 10am local time the next day. Very happy and will use this service again
03/10/24 by TTN
well communicated and on time
03/10/24 by ANDREW MACDONALD
While stressful to need to independently find this company and print the labels - rather than being within the post office, they delivered on-time and all in one piece. A good service overall
02/10/24 by Customer
Parcel collected and delivered on time. All instructions were followed. Also a very reasonable price. Thank you
02/10/24 by Debbie
Its not a reliable service. I contracted the service of parcel collection but the courier never arrived. I cancelled the service and asked for a refund; however, in the following days, they assured me that I gave them my parcels. Even though I presented all the possible evidence that I didnt give my parcels to them they didnt consider my evidence and instead, they believed the word of the courier who just said "Yes I collected the parcel". For example, I asked them to check the labels of the boxes that they had collected to verify if my details were in the boxes, but they didnt respond. Additionally, even though I keep insisting, they dont respond to my messages anymore. I am afraid they wont refund me even though the amount of money is considerable.
02/10/24 by Gonzalo Rivera
So simple good value
02/10/24 by Mr Michael Fisher
damaged parcel missing items
02/10/24 by chris
My son was out at hospital on the day but true to your word the Royal Mail delivered on the Monday , thanks as was special to our granddaughter .
02/10/24 by Alan MillerCustomer
Easy and quick ! Great prices.
02/10/24 by Steven Pidcock
Speed of delivery
02/10/24 by Ivongbe George
When no one at home the driver dropped the parcel at a neighbours house. Nocard through the door of the recipient to let them know what he had done with it, and neighbour did not say anything to recipient, and now recipient claims INR. ParcelForce dont want to know and PM cant be contacted. Wow, what a mess.
02/10/24 by Au
Great, really easy to use.
01/10/24 by Customer
Easy from start to finish, I wanted to send a heavy parcel and I was about to book at £19 with no extra value protection. I was a heavy parcel,and at £400 I prefered protection but hadn’t budgeted £45 bill (DHL)
So I tried shopping around and parcel monkey came in at £12 collected and with insurance £23, much more reasonable and easy to pay, parcel force were prompt
Arrived safely
01/10/24 by Mark Lupton
Good service as usual
30/09/24 by Douglas Campbell
Perfect Delivery Service
30/09/24 by Darren
I used their online service, paid for the UPS Express 1-day service to ship from UK to London. A label is supposed to be sent to you - no label was sent to me. I was told to wait for 60mins. And by that time their customer service had closed at 5pm. So no package was able to be sent out. Dont use - its just a pack of scammers. I used ParcelHero instead, and a label was sent to me ASAP as you would expect. Now I need to claim the money back from these Monkey people. Apt name.
30/09/24 by Sue
Hassle free
30/09/24 by Stalkers UK
Poorly trained staff sending the same message over and over. They are also never in a haste to chase things up. My parcel is yet to be returned after over 4weeks. I paid for the return yet they emailed me again today that I may have to pay again. Beware of parcelmonkey.
30/09/24 by eric ehiabhi
Easy to use, fast collection and courier was really helpful
30/09/24 by Nadine Barton
I sent a small parcel via FedEx.Kettering to Bristol. It was dropped off at 2.50pm on the 23rd September. I paid for next day delivery. It has not yet arrived. Today is the 30th September. I tracked it. It left my town on Thursday and spent 3 days in Newcastle. It apparently will be delivered in Bristol today. Awful. Parcel monkey has always been spot on in the past but theyreally need to check their clients advertising. I could have walked to Bristol with it by now!
30/09/24 by Rachel
Really smooth process, good price and arrived safely in Australia
30/09/24 by Kate Dawson
Really easy to use and fab quick delivery
30/09/24 by Janet
I’ve used Parcel Monkey for my last four shipments, and the pricing is more competitive than booking directly with the couriers. The parcels have always arrived on time, with clear status updates at every stage
30/09/24 by Amerindis
Always easy to deal with and helpful
30/09/24 by KB Art
Simple, very efficient, good communication and tracking.
Parcel sent to Brunei, arrived 6 days later! Excellent service.
Will use again & again!
Have used other delivery companies in the past, none have been this good!
30/09/24 by Gil
Not happy at all with the tracking system. The number given to me has been unrecognised by their app. And am still not sure if my purchase had reached its destination
29/09/24 by Customer
Useful to be able to compare shipping prices all on one site. Easy to use.
29/09/24 by martin bromage
Its good when its good. Once there is a problem CS people are absolutely useless.
29/09/24 by MD TRADE
Collected on time and delivered a day late but thats what you get when using Parcelforce.
29/09/24 by customer
They delivered my parcel on time
28/09/24 by Marc
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