We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,242 reviews.
Very good. Everything worked as it should have done.
25/10/20 by James B
Excellent value for money and easy to send
25/10/20 by Julia Michell
I sent a parcel from the UK to go abroad and finally after almost a month it has been received by the recipient. I had already paid Parcelmonkey the fees for delivery but was told by the recipient that the courier in their country (Pakistan) was charging over £70 to release the package. There were many messages back and forth over a few weeks between myself and ParcelMonkey as I tried to understand why this was, it turns out these were mostly customs fees that had been charged however the parcel value was only £104.95 so it didnt make sense that the customs fees were so high as they should be based on a percentage fee of the parcel. No matter how much I tried to explain this to Parcelmonkey and backed up with official customs rates evidence, the fees did not change. ParcelMonkey forwarded my messages to the courier but still no change. I understand Parcelmonkey hadn’t charged the customs fees themselves, but they had not explicitly told me when I booked the delivery that there could be customs fees and they also didn’t give me contact details of the onward couriers in the recipients home country when I asked them. I ended up investigating myself, I felt like Jason Bourne trying to track it all down. I know DPD had picked it up and found out Blueex in Pakistan were the couriers from that side, I spoke to both and also spoke to Aramex UK and Aramex Pakistan all of whom were involved, and that’s just the parties I know. However no-one could justify the fees in a satisfactory way, all I was told was that these were the fees and either the parcel would be destroyed or be sent back (meaning more returns fees). I feel like I was held to ransom over it but eventually considering the amount of time and stress it had taken up and trying to think of the initial delivery and cost of filling the parcel (gifts for a relative) as a sunk cost, I sent the money to my relative to pay the courier the customs fees. Overall, at no point did I find Parcelmonkey seeming to fight my corner, all they did was forward on my messages and send short standard replies. They were very quick to answer on the whole, there were often multiple messages between us back and forth each day, and also very polite, but they didn’t actually do much. Next time I send something I will try a different option.
25/10/20 by Saqib Hussain
Always reliable
25/10/20 by customerMrs Belton
Had a very smooth and pleasant experience! Took about a week to ship to address in Bulgaria.. 5* would recommend
25/10/20 by atanas dyakov
Excellent postal service, very pleased parcel arrived on perfect t
ime.
25/10/20 by Joann McShane
Never use Courier . After 6 attempts at dropping parcel off to a 24hr manned site they sent it back to sender . Useless.
25/10/20 by Paul B
Good service and fairly priced
25/10/20 by customer
Competitive pricing and offered a quicker service for our parcel to France. Collection was great and as stated. Parcel should have arrived in 2 days took 4 days so missed the Birthday it was intended for.
25/10/20 by Stuart D.
Good efficient service
25/10/20 by Charles
Excellent service, very quick and efficient
25/10/20 by joan
Excellent service and value for money. Good, accurate tracking. Will use this service again
25/10/20 by Karen O
Trustable service with friendly and efficient staff.
I use this service frequently and I strongly recommend.
Thanks for the quality service
25/10/20 by Mr VILELA
Delivered on time and in good condition
25/10/20 by Customer
Fast. Excellent. Safe. Well timely managed service
25/10/20 by Tahirjamal
So easy and competitive prices.
25/10/20 by Customer
Excellent service, and a great price
25/10/20 by Kim Covele
Used Parcel Monkey many times, never really had an issue other than the odd non collection by the courier, always quickly resolved. However my recent experience of my parcel going missing and how Parcel Monkey approach the issue is very poor- been over a week since reporting it to them and just get fobbed off with "well let you know once the courier comes back to us". Has put me off using them.
25/10/20 by Mr Leys
Easy to use website. No problems.
25/10/20 by Customer
Very pleased with the service, parcel
Was picked up the next day( tues) arrived in Spain on Friday
25/10/20 by Janet Van Nuland
I am very thankful & happy with parcel force’s service.I will always choose Parcel force for the courier and wish all the best.
25/10/20 by G Gurung
Great idea for getting best options on parcels of all sizes!
25/10/20 by Pierre
Really good and competitive service. Would have liked a time slot for delivery as had to stay in all day but otherwise very satisfied
25/10/20 by Marion Payne
Quick delivery
25/10/20 by Debbie
They are awful. They make unauthorised charges on your account and when you try to dispute them, say you need to provide images of the package which they have already taken from you!! Completely unreasonable and unfair - do not use them.
25/10/20 by Anony
All worked well. I didnt need to print the label myself
25/10/20 by Customer
Good service was easy to use and showed all options.
25/10/20 by ms wallace
1st parcel picked up and delivered within 24 hours .
Second parcel picked up and lost by DHL somewhere after Edinburgh.
I’m not quite sure what I think of the service to be honest as the site, price and initial service was great .
The second parcel was supposed to be delivered 3 days ago but DHL still looking...
25/10/20 by M Graham
13 days ago I purchased a service ( parcel force world wide ) which pro ported to deliver the package in Australia within 8 days... 13 days later when checking the tracking link the package it is still waiting to be prepared for export when it should have been at it’s destination 4or 5 days ago. So the intermediary Company ( Parcel Monkey ) are happy to take my money in the most efficient way possible but offer a service that doesn’t live up to its promises
24/10/20 by Chris
The customer care service team are very efficient. Service delivery is fast and traceable and affordable.
24/10/20 by Funke Oloidi Makanjuola Olanip
Excellent service really easy to use!!!
24/10/20 by TREVOR HOOK
Not arrived on time
24/10/20 by Badrul Amin
As usual, on the nail. Collected delivered as expected, no problems
24/10/20 by K Hyde
The parcel was picked up on time and delivered to the South of France within the 2 days promised. No items were damaged (some were fragile) so care must have been taken even though it was a heavy box. Cant rate them high enough.
24/10/20 by Marilyn
GREAT PRICE, easy to use.
24/10/20 by KAT SYKES
The drop off was simple. The tracking was easy and informative. The parcel was delivered within a day of forecast, intact. No problem.
24/10/20 by David Vierod
Good service. Shipping prices may be a few pence higher than some rival brokers, but the add on insurance for higher value items is a lot cheaper.
24/10/20 by Paul Carlier
Excellant service will be using again. Quixk and efficient. Well done
24/10/20 by Christine Brown
THANK YOU VERY MUCH! XXX
24/10/20 by Customer LILIA
Exactly as advertised. Offered a service that I did not see on the couriers own website, at a fair price, and the delivery was carried out as scheduled.
24/10/20 by Kate Lang
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