We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,469 reviews.
Fast, efficient and great value for money
29/09/20 by Kellie Lynch
Used many times, always very happy
29/09/20 by Customer
Super fast delivery!
29/09/20 by Customer
Brilliant, easy to use service all round, thank you
29/09/20 by Tracey Bostock
well worth a try
29/09/20 by AGerundini
Didnt deliver on the date given No notification thereafter and no response to my emails Driver came to collect next, no uniform or marked can. I only handed over my parcel because he claimed he was from Courier The SAME man comes back 24 hrs later to do another collection stating it had gone back into the SYSTEM! What SYSTEM? When Courier picks up a parcel surely it is logged in a SYSTEM to remove it?? Very bad service. You wont see me again.
29/09/20 by R Walker
delivered as expected. ell done
29/09/20 by HOWARD WRIGHT
Utterly awful. Parcel not collected, I checked the tracking and the carrier hadnt even got it on their system. I told PM via chat but they failed to rebook. Next day I asked again and they told me the best they could do is rebook for the next day - so instead of collect monday, its now going to be wednesday. Bloody cowboys.
29/09/20 by Simon Wake
Quick and easy to use and arrange collection . Excellent customer service
29/09/20 by Serena
More like Parcel Robot. No human response after the courier stole my parcel. Poor customer service and no urgency in chasing the courier for the 5 weeks it took for them to declare the parcel ‘lost’. I want to press the courier to pay for my loss but parcel monkey are not prepared to do this for me - courier will not deal with you directly if you have an issue, so I recommend NOT using parcel monkey or any such service as they will not fight for you when you have an issue. They are only interested in the fact that I didn’t pay for parcel protection and don’t care about the theft. I’d go to the police but this happened in Italy so there isn’t much I can do. Seems I should have paid for protection (even tho my items were not covered by it!) and lied about the contents. I wish I’d gone with FedEx who don’t list clothing as a prohibited item and therefore would allow me to protect my parcel against loss.
29/09/20 by Customer
Excellent service, fairly simple system to use.
29/09/20 by Chris Beech
Very good and reliable
29/09/20 by F sol
Parcel monkey is good and I will recommend for every one .
28/09/20 by Customer
Great website compares prices from all the main couriers and others. It was cheaper than using the courier website directly!
28/09/20 by Nikki S2121
Amazing service
28/09/20 by Emmanuel Enemuwe
Perfect as usual. Thanks for being there. It helps me a lot.
28/09/20 by Customer
Apivino mead and honey are sent by post direct to our customers.
Parcel monkey just makes it great value and parcelforce did an efficient delivery.
28/09/20 by CHRIS ATKINS
Fantastic I will recommend to anyone
28/09/20 by Maa Shaa Allah
Always excellent service and highly reccomend parcel monkey!!!
28/09/20 by Jon
Easy to book online. Straightforward labels and collection went smoothly. Delivered as promised
Pleased with service will use again
28/09/20 by Kathy Munro
Easy to book parcel in online. Almost exact same service as parcel force except parcel monkey covered the full value of my parcel of £140 for no extra cost. Parcel force only cover £100 for free.
EXCELLENT parcel money your the best.
28/09/20 by S J ROWLANDS
I used Parcel Monkey before, and they never disappoint you. Excellent service, you can rely on, no ifs ,buts, they just do , what they do best.
28/09/20 by Miklos Toth
Collected on time, delivered on time and at a good price. 5 stars!!!
28/09/20 by Graham
great - super easy to organise. will definitely use again. thank you
28/09/20 by Bridget Wood
My parcell arrived to the address on time and very nice
Exellent!
28/09/20 by Csabane Sperger
Good service, collection on time and delivery as promised.
28/09/20 by Mr Clive Bailey
Perfect as usual
Cannot fault Parcelmonkey, Ive sent over 5000 parcels over the years and can honestly say theyve been great. Yes, weve had a few issues but theyve always been fair with us and dealt with these quickly.
I am not sure why so many people have left a 1 star review. Yes, people can make mistakes on both ends. Did you pack your parcel properly?
Was it your fault it was mishandled/broken or lost?
We will never know...
28/09/20 by Anthony 'futurescooters' Standish
Good website easy to use. Good competitive rates
28/09/20 by Glenn
Super easy info input.. straight forward service.
28/09/20 by Ali sharpe
Thank you Parcelmonkey for being fast and efficient with refund.
28/09/20 by Diane Carradice
Was on time no problems
28/09/20 by Peter Smith
Customer service is useless! I have tried to clarify something and I couldn’t! You’re asking a question and after 10 min getting a ruth answer that you need to give 2 mote questions. I would never use them services!
28/09/20 by dusa stefan
Great. Quick, efficient service, much cheaper than any other service Ive used, would recommend
28/09/20 by Christine Goan
As always, I am very pleased with the work of Parcel Monkey. Fair, accurate, excellent delivery prices. I recommend to everyone.
28/09/20 by Customer
Brilliant and very cheap
28/09/20 by customer
Great service. Highly efficient from start to finish.
28/09/20 by Chris Thomson
I was very pleased with the service. Easy to do the online booking.
Parcel was collected and shipped out and arrived 5 days ahead of schedule which was excellent.
Only bad point was I am a private individual sending a gift and had to weigh the box on my cooking scales it said 4.7kg so I put 5kg on forms just to be safe. However after delivery I got an extra bill for £28 saying my parcel weight was 5.50kg on their scales. This was disappointing but accepted it.
28/09/20 by Julie Roydhouse
Excellent service, will be using these again, The delivery was so quick I was shocked. Highly recommend, thanks for an speedy delivery
28/09/20 by Customer
Very good service easy to arrange on line.v good.
28/09/20 by Anthony Barnes
Fantastic quick delivery
28/09/20 by Carol
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