We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,468 reviews.
I paid and ordered a next day delivery which never happened. the parcel was never picked up. When trying to sort out the issue I was told that there is no guarantee that parcels will be delivered next day even if you pay for it. In the end Parcel Monkey helped me to reschedule but I was offered no compensation for the missed delivery because Parcel Monkey leaned back on their T&Cs rather than thinking about the customer. A simple aploogy and compensation , paying for the delivery would have been sufficient and this review would have had 3 more stars.
15/10/20 by Customer
Really pleased with the service provided by parcel monkey. It was my first experience in posting parcels this way. It was so easy, just filled out the paperwork and it was collected on the day and delivered within the 48hrs. Brilliant !
The only comment I would make is that it would be great to be given a delivery time scale as I had to wait in for my parcels to be delivered. That may have been possible though but I didn’t see any information regarding this.
15/10/20 by CATHERINE CORP
good fast realible
15/10/20 by Customer
Super fast, great value for money!
15/10/20 by Customer
Always efficient and most of the time the packages arrive before the estimated time. Happy with the service!
15/10/20 by N.
Great service as always.
15/10/20 by andrew glew
Amazing service
14/10/20 by Vinay Ranganath Guptha
Parcel delivery was great; price was very competitive would have been 5 stars but had to ring the helpline for the labels due to problem with website, may have been my browser and although resolved quickly and efficiently with a link provided by online chat it was a nuisance hence 4 *
14/10/20 by Ken Foster
Excellent service, punctual pick up and delivery. Competitive rate.
14/10/20 by JULIE MCGEE
very good service and response, cheaper than other couriers
14/10/20 by Emad Abualzulof
Excellent service. Will you again
14/10/20 by M Holliday
This was the first time I have sent a parcel to Australia, I was really pleased with Parcel Monkey UK it took all the uncertainty and possible errors out of the equation.
The comparison of couriers prices, step by step guide with all the documents required and even safe packing of the parcel to ensure the contents arrived in one piece was brilliant.
Can definitely recommend them and i certainly will use them again.
14/10/20 by Liz- Manchester
I have been using the company’s services for 3 years now and had sent 10 parcels to different countries. I have not had any issues at all. They collect goods as stated and deliver swiftly using multiple providers.
14/10/20 by Anna
Just good service
14/10/20 by Customer M.Antonucci
Really pleased with the service. Easy to get a quote, set up the collection and delivery. And best price I found, as well.
14/10/20 by Customer
First class service as usual, 6/7 years using them with zero problems.
14/10/20 by Mark W
A parcel was dropped off at a post office on 15th September and has now gone missing with no tracking info, I have given Parcelmonkey the Proof of Postage, a written letter from the recipient stating non delivery, a signed letter from the post office manager who confirms the parcel was collected after viewing the CCTV. On two occasions now Parcelmonkey say the claim has been rejected by the courier Parcelforce as the parcel was not collected, this parcel was worth £750, do not expect Parcelmonkey to be of any assistance if you have any problems with your parcel, once they have your money they wash their hands of you. This parcel was fully insure too!!! I have sent hundreds of parcels with this company so clearly loyalty counts for nothing. This is now in the hands of my solicitor
14/10/20 by Martyn Warriner
Great service
14/10/20 by Elen
What an excellent service.
I highly recommend.
14/10/20 by Customer
Reached out to report a problem - didn’t get a reply
14/10/20 by Daniel F
I find Parcel Monkey useful when booking parcels for ParcelForce - the rates are very good.
14/10/20 by Terry
Easy to use website. Polite & helpful staff when dealing in person.
14/10/20 by Jane
Can’t fault the booking system, however the delivery from dhl was appalling!! Left parcel outside in the rain and claimed a 6 year old signed for it!! As it was a gift addressed to a child. I won’t even bother complaining to DHL as trying to get through to customer service is a nightmare!
14/10/20 by Customer
Fast efficient and cheap service
14/10/20 by Customer
Mostly a good , simple way of sending parcels. One annoyance is that from time to time they say there is a problem with an address even though weve shipped to that same address many times. This normally gets corrected but the response when the problem is flagged is not that quick.
14/10/20 by Jerry Judd
Excellent and affordable service. A parcel was sent from the UK to Zambia and arrived in 7 days. Cant fault it at all.
14/10/20 by customer
I left parcel today office at 11am Wed morn and was delivered at 11am Friday morn.
Was delighted with service from Parcel Monkey
14/10/20 by Catherine Casement
Easy to use website, and importantly, no need to print out labels so ideal when using a phone.
14/10/20 by Mr Roger
I have used Parcel Monkey numerous times and still cannot believe the savings. I booked a 27 kilo parcel through them with Parcelforce, 24 Hour Signed For. Cost with extra insurance just under £16. I looked to see how much booking direct with Parcelforce would be - just over £48, extra insurance not included. Booking is easy and all you have to do is print the address label, either from the website or from the confirmatory email. Parcelforce collected the parcel as arranged.
14/10/20 by Kevin Wheelan
Shockingly bad... arranged collection for Thursday via Courier, repeated emails to say they are comnig spanning till the next Monday. Then get a message saying they tried to collect but we werent home.....its a business address with 6 staff and CCTV, crackers beause even when we explained it was lies they had attended they simply waited till the next day to attend. Overall a week to get a parcel to a client on a next day service.
14/10/20 by Smitler
Excellent prices and service.
14/10/20 by Customer
I sent two parcels bound together which became detached and never made it to the recipient. One item was returned to me and the other is lost somewhere in a Parcelforce Depo. Despite paying for insurance, I have lost my money on the item as it was on Parcel Monkeys exhaustive list of prohibited items. They sent a "sorry it was on the list and please accept our sincere apologies" type message and seemed to have washed their hands and are not helping me find the lost item or refunding me for NOT delivering the items to the recipient. I have asked it they can help me locate the item in a lost property department and no one is responding!!!!
14/10/20 by Rita Brandon
Quick reliable service to Turkey. More cost effective for slightly larger parcels.
14/10/20 by Sandra
We had originally tried posting a parcel via royal mail in July to New Zealand, got stuck at Heathrow and eventually returned to us beginning of October. So used parcel monkey on Thursday 7/10 parcel picked up from us and delivered to our daughter in Auckland 13/10. Well done, excellent service.
14/10/20 by Kathleen Nicholson
Parcel was not delivered on 3 occasions before the recipient complained to me directly. He then had to contact ParcelForce and arrange for it to be delivered. Might be ParcelForce who have let you down but I wont be using ParcelMonkey again as a result.
14/10/20 by Luke Simmons
Delivered to Sweden from the UK at a reasonable cost and timescale, however communication on the delivery was sketchy
14/10/20 by cathy
Great delivery price to Spain
With choice of different companies
14/10/20 by Steven Turner
I sent an extremely large and heavy parcel from the UK to Germany. The company picked up the parcel from my house (no one could barely lift!) and it was in Germany within a couple of days! Incredible service and the price was amazing! If I would of went through the Royal Mail it would have been extortionate! Highly recommend and will always be using this company from now on!
14/10/20 by ChloeBee
Excellent website - allowed us to input various sizes/weights to get the best provider to send from Northern Ireland to the Republic of Ireland.
It ended up being Parcel Force and it was delivered in less than 48hrs.
We printed the label at home and dropped it off at the post office next morning and it arrived the following evening - no issues
14/10/20 by Jennie Brennan
great value first class service
14/10/20 by Customer
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