We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,468 reviews.
I had to post a very large parcel and did so for a very competitive rate.
08/10/20 by A R Leach
Firstly, I have used this service before and I would have definitely given it a 5 star rating!! Unfortunately this time was not so smooth. My parcel was collected promptly and on time to be delivered to my family in France. My daughter in law was not at home when the parcel arrived as she was lifting children from school. The problem is: No One tried to ring her on her mobile number, which was provided on the label, to let her know that the driver was at her home. There was no note left in her post box or at her house to inform her that the parcel had been taken away again!! My email address and my mobile number was also on the label and I was not contacted either. The parcel was not left at a local post office but now has to be lifted in Bordeaux which is approximately 1hr 45mins from her house!! We only discovered what had happened when I decided to check what the delay was after we realised the parcel had not been delivered within the time frame provided. I then was in touch with Parcel Monkey and offered to pay for it to be redelivered to the named address, but this wasnt possible. My question: Why was neither myself and my family informed when the delivery was almost at the house so as we could have arranged someone else to be there? Also Why was the mobile phone number provided for Lisa not used to ring her and let her know the driver was there, and Why was there No Notification left at her home. I would appreciate a return email. Regards Mrs O Donnell
08/10/20 by Customer
I was totally impressed with the very efficient service at a reasonable cost!
08/10/20 by JULIE MCGEE
Tracked it from start to finish excellent service
08/10/20 by Satisfied customer
collected as promised and prompt delivery resulting in a rapid refund
08/10/20 by Customer
Was a disaster from start to finish! I booked in my parcel with Parcel Monkey for next day delivery. The courier was supposed to collect the next day, but never turned up and I had to chase Parcel Monkey, they did turn up the next day but customer service is very poor. The parcel was then due for delivery the next day, and Parcel Monkey updated me that the parcel was on route. But thats as far as it got, i chased for an update and all I was ever told is "We are waiting to hear back from the courier". So it turns out that they are just a useless middleman in this process, as I dont understand what their purpose is with such a poor level of customer service. 3 days in....I chased everyday and no update and a very angry customer. It then turned out the parcel was lost, they had no idea where it was! And still today I have no idea where my parcel went, and Parcel Monkey take no liability for anything and they rejected my claim for compensation. BE WARNED! Read their terms and conditions, as they are basically not liable for anything, so they make all the profit with no risk and when things go bad they are not there to help you and dont care. So if you are sending important parcels, bypass this useless service and go direct to the courier if you can.
08/10/20 by Aldo Brazza
HI All, Do not use this company the staff are very un-helpfull, arrogant as if to say " You are wrong " would not contact the main courier company for advice . Says on there website "Do not contact the courier" (DPD) so I did and guess what they agreed with me that there was a problem with system. I claimed back £57 plus the cost for P. Monkey to send my goods back to me another £27. Chargebacked so its costs them more money . Stuffed them HA HA. DO NOT USE THIS COMPANY.
08/10/20 by Michael Baynham
Fantastic price and top class service....will definitely use again when sourcing products from the UK and shipping to Ireland
08/10/20 by David Thomas Moran
very good service
08/10/20 by Customer
Paid for Courier next day delivery. Collection never took place. Complained to parcel Monkey and they reorganised. Courier collected on a Thursday and delivered on a monday. Not next day, right? Not what I paid for. No refund or even part refund despite two poor experiences in a row. Bad service and not happy having to wait for a week for a next day service. If you want to rely on delivery next day, maybe best to book direct with courier? At least you can complain to them then instead of the 3rd party (Parcel Monkey)
08/10/20 by James Jervis
Website is intuitive and easy to use.
First parcel went missing and so far has taken over a week to arrive but that is not down to the fault of PM.
Second parcel was a doddle.
08/10/20 by E Gallagher
Excellent service , brilliant price , what more can I say
08/10/20 by Customer
quick easy and cheap - perfect
08/10/20 by Robert Davies
Quick, cheap, good information about timings
08/10/20 by Guest
Great service. Quick delivery to Texas
08/10/20 by Roy
Always on time for collection and delivery! Good job guy!
08/10/20 by Customer
Excellent service and very good price for a 20 kg package. Recommended
08/10/20 by mab001
Great service/price as usual, did my booking at night though and was a little worried that that I didn’t get any correspondence until the following morning (label was available on PM web site), maybe an automated email to let people know their label is available for them to print on the web site. Other than that I love PM.
08/10/20 by Dizzy
Good selection of options
08/10/20 by Mr Yates
Getting parcels from far flung family is always difficult, but using Parcel Monkey made it a lot easier.
08/10/20 by Kevin
Excellent service, punctual, professional, precise, not even expensive. I definitely recommend it.
07/10/20 by Francesca Garofano
Excellent service & cheaper than the PO.
07/10/20 by Grumps
easy to use website, good prices and excellent service
07/10/20 by toots
Parcel Monkey: I sent 2 boxes with a total weight of 25kg to my daughter at university.
The boxes were collected and delivered almost within 24 hours. With the cost being 50% cheaper than what I was expecting.
So, great service and good value.
07/10/20 by Cakehole
I needed a parcel delivered from Romsey to Cambridge. It was collected at the appropriate time and delivered at the appropriate time at a very reasonable price. Excellent!
07/10/20 by Teresaweezer
I was very happy with Parcel Monkey when I had to send a parcel abroad. Being able to compare various parcel services and knowing you’re getting exactly what you need is reassuring too.
07/10/20 by Crafty Lady
Very poor. Payment taken twice for one parcel. Immediately brought it to their attention. Still no refund and the parcel was delivered late too.
07/10/20 by Matthew Liston
I have made 4 delivery attempts in two weeks, all next day delivery, all failed. Two boxes were not picked up so I had to take them to the post office for special delivery. The other two didnt arrive next day. This has caused me slot of stress and I have lots business due to this at a cost of £600. They fail to provide the services they offer at no redress to them. I have used Parcel force via Parcel Monkey and Im shock at their poor service and the commination is terrible. When you ask to escalate your complaint you dont get any response. Terrible service Im afraid.
07/10/20 by Lisa Branagan
Amazing. Was collected early and delivered swiftly. Will definitely be using again soon.
07/10/20 by Jo
Useless. First time I have used them. Waited for 10 hours for a collection. No-one turned up. They don’t even talk to the delivery Co (DPD) to find out what went wrong. Just re-book and wait another 10 hours. Cancelled order. Then takes 3 to 5 days to get your money back. Very poor service.
07/10/20 by Danno
My parcel has gone missing and I’m getting no answers from parcel monkey very dissatisfied
07/10/20 by Customer
I’ve used parcel monkey half a dozen times in the last few months & i thought the efficiency & speed as been good.... anyway the last time I used them my package wasn’t even the same shape when it arrived at its destination, I couldn’t believe it when my customer sent me a picture & when opened both ends where damaged, after I’d packed it really well it was quite obvious it had been thrown around en route... So writing this way up & asking the courier to stand it up the right way didn’t count for much on this trip, although the sign is repairable Im not very happy at the way it arrived... disgraceful
07/10/20 by Ian Longdin
MOVED FROM HERMES TO PARCEL MONKEY THANS TO A BAD EXPERIENCE BUT NOT REGRETTED IT, ITS WORTH THE SMALL AMOUNT EXTRA. I HAVE SENT OVER A DOZEN PARCELS NOW AND EVERY ONE HAS GOT THERE ON TIME AND NO DAMAGE. EXCELLENT SERVICE SO FAR.
07/10/20 by Tony Trafford
Service is always great and I get the best, deal with parcel monkeys comparison service.
07/10/20 by Emm
Easy to use and to compare my options. I was kept up to date with everything and it all worked brilliantly.
07/10/20 by Mandy Bailey
Be aware Despite customer confirming address four times with telephone number, parcel was not delivered- the carrier couldnt find the property. The parcel was returned to us in UK . Promised a refund if we rebooked the consignment, so we did with a more expensive option. Guess what , despite customer address being confirmed again, courier couldnt find it. Eventually approx 1month later , our customer had to guide the carriers to the address. Turns out the more expensive option , was the same cheaper courier, who failed the first time. Now no refund on first failed delivery. A very poor service
07/10/20 by Customer
Picked up as expected and delivered on time cant say much more than that!
07/10/20 by Stuart Hickson
Simple to use and an effective service
07/10/20 by Customer
Always use parcel monkey...send parcels to Spain at least Once a month and usually use DPD. There are cheaper alternatives but I trust them and they have not let me down ....yet!
07/10/20 by Mr P Jackson
As good as ever!
07/10/20 by Customer
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