We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,469 reviews.
Great service
10/10/20 by Customer
Great service and tracked out to Germany.
10/10/20 by Customer
Used it to send a parcel from the UK to Spain. Great value for money. Excellent service and a very smooth procedure. Thanks a lot! Will use again in the future.
10/10/20 by Gosia
Not happy with Parcel Monkey, I booked a very important package as it was essential for it to arrive on time, it was due to be collected by DPD, but no one came for it, I contacted them but all they would say was we can book it in for tomorrow if you want, had I wanted that I wouldnt have paid & requested a next day delivery, I contacted DPD who said PM hadnt booked it in and this was not unusual, so I for one will not be trusting them with my customer parcels in future.
10/10/20 by Elaine
No issues - collection and delivery ran perfectly. Highly recommend - great price and service - well done! 5*
10/10/20 by Mr Round
Quick and easy to use! Thanks
10/10/20 by Customer
Fantastic service
Did exactly what was promised and in a timely manor
Would not hesitate to use this service again. Read one bad review and person must have been unlucky
Thanks again
10/10/20 by Alex McFarlane
All as scheduled.
Great value too.
10/10/20 by Nigel
Collection and delivery all ran to schedule
10/10/20 by Barbara Hodges
Terrible company! Shocking! My item was never delivered then had to pay more money to get it returned. Once the Item had been returned it had been Badly damaged. Parcel Monkey came back to me after 3 months!! Saying they never received a damage report sheet from my customer, my customer never ever received the item and I lost my sale!! Also the online reviews are selective on the main site! Just rubbish company!
10/10/20 by Paulo Da costa
Easy to use. Good service. Will use again.
10/10/20 by Mary Thomassen
The service using DPD via Parcel Monkey was Fantastic ,collected Monday morning as advised (4 heavy parcels) and tracked all the way , E.T.A Friday ,actual delivered Thursday 12:30 pm. Just Three ½ days to a Town OPAVA on the Polish Border . Best Service Yet . Thank You ,David Taylor . P.S. And the cheapest using Parcel Monkey. Easy Peasy ! ! !
10/10/20 by David Taylor
Courier gave me a collection window between 12.00-13.00. Turned up at 17.30
10/10/20 by Customer
Brilliant got there intact and in time
09/10/20 by Ray Hosegood
Fantastic service, parcels arrived very fast
09/10/20 by Customer
They do what it says on the tin. Reliable and good value ????????
09/10/20 by martin petch
Complete useless morons!!! I have sent a domestic small box including 50 plastic pens and 500 paper letter heads which is around 3 kg maximum!!! After weeks later they charged my card for another £4 saying it’s laser scanned and correct weight was 16KG!!!! Unbelievable scandals company. I have my house CCTV recording Courier man coming and pickup this small box from my house single hand ???? what kind of world we live??? Do not use this monkey company they are name says it!!!!
09/10/20 by Chathura Kannangara
First time user, service was recommended to me. Site easy to use, whole process was straightforward. Will use service again in the future.
09/10/20 by D.Rigby
Top job, Love this company
09/10/20 by Cleve McCollinCustomer
Item damaged when delivered.
09/10/20 by Graham
Amazing service. 6kg box booked DPD on the Friday via Parcel Monkey. DPD collected on the Monday & delivered to Vienna on the Wednesday. Amazing!! Will definitely use again.
09/10/20 by Mrs Natalie Baverstock
Great. Easy to track. Would have been less confusing if I hadnt put the wrong address on, but hardly their fault.
09/10/20 by Andrew
very easy to use and great price
09/10/20 by Mr S
ALL GOOD.Great service & great customer support if needed.
09/10/20 by markus
Prompt service and delivered on time.
We deliver to Italy quite often and it is good to compare the services and prices available.
09/10/20 by Customer
Fantastic service. Speedy collection and drop of to destination. Highly recommend to others and will use again in the future. Thank you.
09/10/20 by customer
September 2020. I utilised Parcelforce in Aberdeen, which turned out to be a huge mistake. When the courier arrived to collect the returning Amazon item, he at first refused to take the parcel, insisting blankly he needed a returning label (which I had been directed not to attach). He then actually took the parcel, but then dumped it outside of my residence, within a communal area! When I telephoned the Aberdeen branch of Parcelforce to rectify the situation, the lady representative became angry and shouted at me, stating I should not as a customer be calling this number, and how had I managed to reach her! Eventually I managed to confirm Parcelforce would collect on a second attempt that day, although they then failed to turn up and make contact as they had promised. In the end I was obliged to insist I spoke with the site manager, who fortunately was helpful and actually gave the impression he apparently was unique in having competence. He ensured a third attempt at collection was successful, albeit following most of a day being now wasted on my part. I will be avoiding Parcelforce from now on. Its not an encouraging introduction to Parcel Monkey, either.
09/10/20 by Donald
Reliable and quick
09/10/20 by JOANNE KENT
Disappointed that the parcel was mot delivered locally which meant a 1.5 hour round trip on the bus to collect.
09/10/20 by Customer
I booked a collection on the 01/10/20 for a parcel to go to Portugal. The chosen Carrier was DPD.IT HAS STILL NOT BEEN PICKED UP seven days later. PM 73156448735781. The biggest problem with Parcel Monkey is that when things go wrong, it is almost impossible to get the problem sorted out. Emails do not get answered, Chat lines are as helpful as the man in the moon and as a consequence, the parcel is going to be over a week late even after re-booking twice. NOT HAPPY.
09/10/20 by Keith Burrows
The parcel has still not been picked up by their delivery partner. I can see that Hermes is no longer an option as theyre well, rubbish, but DX? Cmon guys, get your selves sorted out!
09/10/20 by Customer
Quick and easy
09/10/20 by Richard Potter
The customer claimed that Parcelforce did not attempt delivery at the stated time and no card was left to inform him of the attempted delivery. The customer was at home all day.
09/10/20 by Graham
I use PM all the time to post parcels all over the world. I rate the service very highly. This occassion though they need to sort a problem that occurs when you use the DHL service. Tracking is not avaialble and that is essential for customer communication.
09/10/20 by Trevor Jones
terrific value, straight forward to use and excellent service every time Ive used parcelmonkey. Will certainly use again
08/10/20 by Customer
Three day delivery time from Southampton to Singapore was achieved this time so quite impressed with that. Last package shipped to Singapore was destroyed due to apparently being damaged before leaving the UK. Shipping cost was refunded but cost of goods, £55.00 was not. Very disappointed on that occasion.
08/10/20 by Raymond
super efficient, polite and helpful.
08/10/20 by Roderick Rollins
Booked in my parcel
Delivered perfectly
No problems whatsoever
08/10/20 by Steve Miller
They picked up and delivered the parcel quickly with good tracking
08/10/20 by Customer
Straight forward proceedure, parcel got to recipent in tact, on time.
Thanks
08/10/20 by Judit
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