We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,468 reviews.
I have sent a handful of parcels now and twice I have been automatically charged extra (in addition to their "low prices") based on apparently the courier providing a different volumetric weight to what I provided. They refuse to divulge any evidence that this is the case, and I find it hard to believe that my original measurements with kitchen scales and a tape measure are so far off. For example, my latest parcel was calculated to be 2.7kg volumetric weight according to my measurements but then ParcelForce apparently measured it to be 3.6kg. I dont see how I could be so far off, seems suspicious to me. I can accept that maybe my measurements were indeed incorrect but they should provide evidence that supports that claim, which they refuse to do. It should be their duty to provide this if they are automatically charging extra money for their services. The parcel did arrive safely and in a timely manner though, Ill give them that.
07/10/20 by Andrew Lewell
Would be nice to know time for the collection.
07/10/20 by Anna
It was a great price and the parcel arrived in good order.
07/10/20 by Deborah
Parcel to France arrived within two days, recipient was over the moon. Excellent service considering the current situation.
07/10/20 by Julie
Very happy with service to Finland. Of course I would always be happier if it was quicker and cheaper!
07/10/20 by Mrs H Stapleton
I thought think were going great. Then I decided to track my parcel to see if it had been delivered. My tracking number was not recognised so I have no idea if the parcel was delivered and it met the next day timescale.
07/10/20 by Mr Les James
The service was quoted as 5-8 days delivery but after 8 days, in tracking info, it still says waiting for export. I paid alot of money to send this parcel to Australia, because if the item doesnt fit we need to return to supplier within 28 days. Unacceptable
07/10/20 by anthony saunders
Easy to use, job done!
07/10/20 by Customer
Very good service
07/10/20 by Elite Stainless Fabrications
Cheaper than buying direct and can prep label at home and drop off at post office. Ideal.
07/10/20 by TFowle
Very good and competitive service
07/10/20 by Customer
I am very disappointed in the service this time. It said when I booked it, the parcel would arrive in 5 -8 days. Sixteen days later the parcel has just arrived at destination. I also got email to say they were charging me £16.49 extra because my parcel wasnt the weight I told them, I can assure you it was weighed on professional scales. So on top of the £42 pounds original cost, that I think is excessive charge for postage. Cost more than the contents of the parcel. Will be shopping around in future. Not a happy bunny ????
07/10/20 by Mrs Jane McCallum
Have been using Parcel Monkey for well over 5 years and have not had a problem with them. They are collected from my mums address and delivered to me in Australia within 7 days. The price has gone up during COVID but still much cheaper than Royal Mail.
07/10/20 by Customer
The parcel arrived but why my mother (the reciever) need to pay again for the parcel? Same amount I paid here in UK?
07/10/20 by Marilou Balubal
Great service it would have been 5 stars but one of our parcels arrived 2 days later than the others. Despite this parcels were tracked easily and arrived at the Pickup shop in Spain within 4 days pretty good service.
I do however find it strange that DPD don’t ship clothing but Parcel Monkey do vía the dpd service!!!!
Regardless good job Parcel Monkey will definitely use your service again.
07/10/20 by Sonya
Excellent service and great people to deal with. Will always use Parcel Monkey ????
06/10/20 by Diane Smith
the tracking the give you doesn’t work you need to use the one you get when you take the parcel to the post office on the proof of postage
06/10/20 by Customer
Superb... Thank you.
06/10/20 by Natasha Janssen
100% of the time the customer service is quick and on point. I cannot fault Parcel Monkey.
06/10/20 by Cuckoo Collections
Failed to collect 2 days in a row. Terrible customer care, just deflect questions and waste your time. Cannot contact courier directly. Avoid.
06/10/20 by Martin Davis
First time using this service. No complaints, was hassle free.
06/10/20 by New customer
Easy and quick to use
06/10/20 by Stephen
Just so useless. A great system in theory. Awful customer care.
06/10/20 by Mrs hannah mac lennan
So far so good. The world of couriers seems to be a minefield of uncertainty, with lost parcels, damaged goods and seemingly NO comeback for customers. I have started using Parcel Monkey as they search for the best deal, which to date has proved to be cost effective, and touch wood, so far, no lost or damaged items.
06/10/20 by Kathy
Good price and service with prompt delivery of parcel
06/10/20 by Customer Bob D.
Great service. I have used this service numerous times and have never been disappointed.
06/10/20 by Joyce Macleod
Hi, as usual a very good service from parcel monkey, my parcels arrive on time and never lets me down, always cheap and reliable, keep up the good work...
06/10/20 by Susan Kay
Easy to use website just put in details and print out labels. Easy and good prices
06/10/20 by markdavidevans
Amazing once again - can’t recommend this parcel service enough. 5star all da6 long. ????????????????????
06/10/20 by Helen Iron-it Jackson
Package was never collected. Wasted 2 days waiting at home for it to be collected yet nobody came.
06/10/20 by Customer
quick and easy to use.... turned up when they said they would.
06/10/20 by Miss Moore
I had a problem with the labelling. The online helper sorted it out and the parcel was delivered in good time. Will use sgain.
06/10/20 by Janni Jackman
Did exactly what it said it was going to do!
06/10/20 by Customer
I always use Parcel Monkey to send parcels to Spain. They are quick efficient and honest, would recommend them.
06/10/20 by Customer
Parcel was sent from kent to another address in kent before delivery box was damaged box then sent to southampton and ive had to pay £12 to have item sent back to me BROKEN There is no communication no help you just have to just deal with it absolute JOKE
06/10/20 by Emma Donovan
Very fast service posted on Monday in UK arrived in Netherlands on Wednesday. Easy process
06/10/20 by Customer Happy Mum
Good parcel company, very competitive pricing, have been using them for years
06/10/20 by Charles
Excellent as usual
06/10/20 by Customer
Don’t do it ........I only pressed 1 star as the -5 star is missing use dpd or the companies that they use anyway .....parcel monkey are the middle men and they have no real customer service If you go direct to who they use you are more covered and a better customer service they have so far taken my money and now want more as I dropped the parcel off 8 miles away and now they want me to collect the in delivered parcel 45 miles away .......please please please don’t use parcel monkey !!!!!!
06/10/20 by darren buckfield
NEVER USE THIS COMPANY! BE CAREFUL AS THEIR PROHIBITED ITEMS LIST IS UNBELIEVABLY LONG AND GIVES THEM A GET-OUT CLAUSE FOR ALMOST ANYTHING- UTTER SHIZEN PROFITEERING SERVICE
06/10/20 by James
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