We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,450 reviews.
Everything just worked which is exactly what I would expect. 5 stars!
23/12/20 by Simon Clayton
Generally good
But the driver couldn’t find the address
Even though it was a big golf club
It was delivered ok following Monday
23/12/20 by Clive Crabtree
Great service
23/12/20 by Heather
my package was supposed to arrive in 2 days, its been 8 and its still not in its destination country...
23/12/20 by Noah
Parcel Monkey have the best prices for parcel delivery between UK and Norway. Not the fastest but, if you are not in a dreadful hurry, Parcel Monkey gets it there.
23/12/20 by Les Lamb
Prompt collection and frequent messages about the parcel’s progress. A real help in these Covid-19 times when I don’t want to queue in the post office.
Great value for money too.
23/12/20 by Lisa from Derby
So convenient and straight forward will definitely be using them again!
23/12/20 by Stephanie Hunt
I found parcel monkey with a simple Google search and it was the first website I visited. Having never sent a big parcel before, I really didn’t know much about prices and services, and this website helped me greatly. Not only I could enter the exact size and weight of my parcel to get a more exact result, I was also able to book my delivery straight from the website at the exact amount they showed me, so no surprises!
I would definitely recommend it and use it again.
23/12/20 by Marilisa
Great service as usual, thanks
23/12/20 by Customer
Easy quick interface, clear and painless. Totally recommend.
23/12/20 by Dan B
Amazing service.
Collected a parcel from home for Normandy in France on Thursday afternoon.
Parcel arrived in France on the Saturday morning.
Under 48 hours.
Brilliant.
Will use again.
23/12/20 by Janet Mills
I was amazed how easy it all worked, not being very tech myself, well done and thank you
23/12/20 by Customer
Parcel lost ???? no update on tracking for dayyys
23/12/20 by Marianne Rayner
Dreadful - I booked the DPD option specifically to avoid Chronopost as there is always a problem with them. They transferred it to Chronopost anyway. Who managed to rip off the label at the arrival depot and couldnt find my details to deliver so now they have sent the parcel back to Paris. Delivery was supposed to be 2-5 days and I am still waiting 9 days after pickup...... I will be requesting either a refund or a refund and compensation.
23/12/20 by N. Casey
Excellent service
23/12/20 by Mrs Hughes
Parcel Monkey made the process so easy and the service was first class. Highly recommend
23/12/20 by Karl Driver
Excellent service
23/12/20 by Customer
Good communications. Competitive pricing with a variety of options. Parcel collected an delivered to schedule.
23/12/20 by Customer
Excellent service, highly recommended
23/12/20 by Customer
Quick and excellent service!
Thank you so much!
23/12/20 by Sarah
Excellent service and simple to arrange. Next day collection at a pre arranged time and was delivered the following day, with a text telling me an estimated delivery time.
Would use Parcel Monkey every time!
23/12/20 by Ms Katrina Simpson
I dropped my parcel 12 days ago and it is supposed to go to Germany, when I track it, it does show me that parcel left the UK 9 days ago and on a way to Germany. Cant find any more information. Very disappointed! My sister supposed to get it before Christmas! Probably wont happen or even lost. Dont known what to think:(
23/12/20 by Customer
Great service to Madrid
Parcel got to Madrid in 6 days - perfect process & cost much less than Parcelforce
23/12/20 by John
Only one complaint which could’ve been down to Parcelforce!
Parcels were supposed to be collected from home address but Parcelforce attempted to collect from depot and recorded it as a “no collection” on tracking system. We had to ring Parcelforce to collect from home address. Parcels arrived in Germany a few days later in good condition.
23/12/20 by Rodger Hartley
As usual cost effective and rapid delivery
23/12/20 by Customer
I’ve used parcel monkey twice recently to send family Christmas gifts to different parts of the country, which in a normal year would have been hand delivered through an enjoyable visit.
I have been most impressed with the speed and reliability of the service I received. All of my deliveries were via DHL, who were also excellent and good value for money.
23/12/20 by Helen
Easy to use, good service.
23/12/20 by Barry Lacey
Booked collection on website, good selection of reputable courier companies to choose from, with a wide selection of delivery options to select from. Package was collected by chosen courier company on the requested day, and by the time the I was advised by them. Package was delivered and proof of delivery was sent to my phone.
All around an excellent service was provided by all, very pleased
23/12/20 by Adrian Anderson
In the past, sending a parcel was a pain, but with Parcel Monkey is easy without costing a arm & leg. 10/10
23/12/20 by John
prompt, efficient service. goods delivered on time and in excellent condition
23/12/20 by Mr I R
I booked and paid for next day delivery, but the parcel took two working days, so it was pointless and the parcel did not arrive when needed. Dont quote something you cant deliver - not good enough.
23/12/20 by Andrew
Really pleased with the efficient service and prompt delivery
23/12/20 by Customer
The service is quick and easy to use.
Select your chosen carrier at the price and delivery conditions required.
Package and label as instructed take to the delivery depot and drop off.
The package arrived on time and intact with the ability to track its progress all the way for my international package
Will use it again.
23/12/20 by Moon
A quick and efficient service, would recommend
23/12/20 by John
Paid for guaranteed 3-4 day delivery and now 6 days later it still has yet to be delivered with unknown delivery date.
23/12/20 by Customer
December delivery from UK to slovenia. Slightly longer delivery time 13 days but its December and it was expected for time of year and covid restrictions every where. Tracked the delivery from start to finish although updates where slow to catch up ,overall another great delivery.
23/12/20 by Unknown
quick, efficient
23/12/20 by Customer
Great price. Great speed of delivery considering its two days before xmas
23/12/20 by Camille Bodecker
I send it to Hungary a parcel. I post it on Wednesday afternoon and my mum got it on Monday morning.
Very quick and great service
23/12/20 by Friend of Ted
Parcel Monkey was straight forward to use and i’m please to recommend the company.
23/12/20 by Sherri Farrow
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