We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,330 reviews.
Hands down the worst company I have ever dealt with All paperwork was filled in correctly and they have asked for the same information 6 times Paid for 2-4 working day service 3 weeks later its still not shipped
04/04/21 by Andrew Fothergill
The website is very easy to navigate and it was much easier than expected to send a big parcel to a Spanish Island. The parcel was collected on 29/03 and was in mainland Spain on 3/04. Very impressed with service and price.
04/04/21 by alexandra
Very quick and easy. No problems.
04/04/21 by Stephanie Williamson
Easy to set up and use. Good communication about collection.
04/04/21 by Neil
Yet again brilliant service , picked up at 16-30 Monday & delivered at 10-00am next day in GLASGOW !! One very satisfied customer thank you yet again Parcel Monkey /DHL .
03/04/21 by Lynn Drane
Used them a few time very easy and helpfull
03/04/21 by jan vledder
Very pleased parcel was delivered in ten days. Thank you Parcel Monkey.
03/04/21 by Customer
Since Covid hit and all the travel restrictions Ive been sending a loose parcels. I only discovered parcel monkey recently, I wish Id discovered it sooner, Id of saved a fortune.
03/04/21 by Eunice
Unbelievably good service I would recommend it to anyone
03/04/21 by Alan Stadler
Quick and no fuss delivery service. Highly recommend
03/04/21 by Zoe Maughan
I always use parcel monkey to send my parcels to Vancouver. They get there in atleast a week and the prices are very reasonable.
03/04/21 by Shirley
Good collection with a good service and delivery at a fair price easy to use the website.
03/04/21 by Mr. Ralph Thomas
Excellent from start to finish. Advised regularly on parcel all the way to China. Have recommended already to three people in the last week.
03/04/21 by S.W.
Easy to use, many options to choose from and excellent price range.
03/04/21 by Ayshe Kalkanel
Once again courier arrived on time for collection and the receiver was very happy with the delivery. I honestly do not no how you can better your system.
03/04/21 by David.
Great service, easy to use and great pricing.
03/04/21 by Virowall Hygiene
Great service and reasonable price
03/04/21 by Mark
No issue all fine :)
03/04/21 by Customer
A good service but the parcel was delivered in 7 days not the 3 stated. This was probably a problem at the Hong Kong end. The website can sometimes be a bit tricky not accepting information known to be accurate for example asking for a telephone number when you have put it . On a second or third try it works. Apart from that l am happy with the service and have used it many times
03/04/21 by Customer
Excellent service
03/04/21 by Elena Putley
Easy system. Chose my preferred transportation and took my parcel to the post office. Delivered earlier than I had expected. Hardest part was weighing the parcel! Thank you
03/04/21 by petrice patrick
Excellent service. Easy to use with a wide variety of courier options available.
03/04/21 by Steve
Very happy with all the process. Parcel was delivered very quickly and safely. Well done!
03/04/21 by Customer
I was very impressed with Parcel Monkey from pick up to forward despatch to Bermuda. However, it has taken DHL more than a week to deliver my parcel from a mere mile away!!!!!
03/04/21 by Cheryl Richards
Great service,
Good price.
Used successfully many times.
Recommended.
03/04/21 by Ian Atherton
Mis-sold parcel delivery and insurance. Site clearly stated item could be posted, and item very clearly described, but item was returned 2 weeks later after being chased for whereabouts. This was meant to be a 3-5 day delivery! To add salt to the wounds, Parcel Monkey refused a refund! I R Baboon, is that you?
03/04/21 by I M Weasel
Very pleased with this service
02/04/21 by DAVID MCCABE
Excellent service, no problems at all.
02/04/21 by Matthew Ruprecht
Fantastic service and when I manage to get a parcel through dhl there is no better service on earth
02/04/21 by Customer
I have always been extremely satisfied with sending parcels through parcel monkey. But my last parcel last week was trashed! Box was labels fragile, although I, 3 x boxed my goods including bubble wrapped around goods outside of each box and outside box was sturdy. I won’t send fragile goods again ☹️
02/04/21 by Lynda
Appalling ..will never use again ..paid for Priority International Delivery which quotes 3-8 day delivery and 8 days later its still in the UK with Parcel force. .have sent numerous chats to Parcel Monkey and I get the same replies its apparently due to volume of parcels etc ..no one at Parcel Monkey will call anyone @ Parcel Force and find out exactly when this will get resolved. ...will be requesting a full refund ...AVOID THEM
02/04/21 by Julie
Great service. Arrived faster than expected! Avery happy with Parcel monkey. I will definitely use again.
02/04/21 by Customer
Really happy abou service thank you
02/04/21 by Hanna
All went well - booked a DHL pick up. Driver couldn’t scan my label but took it anyway to sort it out at the depot.
02/04/21 by W A H
Cheap reliable parcel service with good interface
02/04/21 by OLI
Whatever you do, dont use Parcel Monkey. In December (4 months ago), my wife shipped 6 packages via them to our home in France. 4/6 never arrived, and they just confirmed that two of those are *definitely* lost. A 33% success rate is beyond horrible. There were things in those packages that cannot be replaced.
02/04/21 by David Allen
Great price on the postage and delivered on the correct day. Would use again.
02/04/21 by Customer
One day late? Stayed at home waiting for two days for delivery. Should have been a 48hr contact
02/04/21 by Chris Rose
Parcel Monkey offer some really good postage savings - Ive saved up to 50% with certain carriers. Ive used them several times and the experience has always been positive. The only thing I dont like, is the fact the parcel return address is always the Parcel Monkey depot, rather than the actual sender. I do fear that if a parcel ever did get returned to sender, it could result in a total nightmare. Were it not for the return address thing I would gladly give 5 stars.
02/04/21 by Rob
Top service will defiantly be using for all my deliveries from now on
02/04/21 by Steve
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
