We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,916 reviews.
Great service, very efficient. Means a lot to be able to plant trees at no extra cost if I spend over £10.
29/03/21 by Miss Lois Cordelia
Do not use this company, they took more money from my credit card after the delivery had been made, without warning, discussion or permission. They alleged that the dimensions of the item we sent were wrong, they made the ridiculous statement that an unframed black and white print was 7cm deep and weighed 4.4kg. They totally refused to discuss the matter and while they could not prove their allegation, they said that we had to prove the dimensions that we had provided. Unless you have photographic evidence with a ruler beside the parcel for all 3 dimensions, they will believe you.
29/03/21 by Stuart
The whole process...Booking...Pickup....Tracking....Delivery...was completely straightforward.
29/03/21 by Mr Smith
Parcel Monkey have fulfilled all my needs. They are efficient and are one of the best on the market, would most definitely recommend.
29/03/21 by Veronica King
Everything I send arrives on time and intact, very happy
29/03/21 by Mr Laurence Carter
great service
29/03/21 by Customer
Always use parcel monkey to get a good price on sending a parcel and they are really reliable and efficient
28/03/21 by Janine
consistently competitive
28/03/21 by Customer
Very easy to find cheapest and best parcel delivery to suit your needs
28/03/21 by Dai
Very pleased with the service
28/03/21 by John Rock
BEST SERVICE
28/03/21 by EJAZ AHMED
Competitively priced. Easy to use website.
28/03/21 by Mr Lamb
Use couriers a lot especially last year. Very happy with this courier good price and fast delivery. Cant complain at all.
28/03/21 by Karen Lannon
I moved from using Royal Mail to Parcel Monkey because with Parcel Monkey, they collect and deliver on time.
28/03/21 by Bill Harley
Excellent service and very good prices thanks
28/03/21 by Craig
A very good service & staff very polite
28/03/21 by NEWTON
excellent service got there in time and intact, tracked
28/03/21 by japanesetimetraveller
Communication good. Delivered on time
28/03/21 by Mrs Cooper
This is the first time we have used the firm, in fact first time posting anything big apart from the Post Office.
contents were actually our laptop which had given up the ghost and with no-one around to look at it felt we probably had to look at replacing. However our son told us not to bin it and when circumstances allowed he would come for it. With lockdown and not being able to get out of our own regions we were stuck.Research put us in touch with your firm, what a blessing. It was collected next day, delivered within a day or two. Our son worked a miracle got it up and running in a few days then re-packed it and it was delivered back to us in a couple of days. Very considerate and friendly driver.
28/03/21 by E Paton
Amazing service and very easy to use. ParcelMonkey finds the most affordable prices and makes sure your parcel is collected and delivered within the time frame provided. Being a small business they save us a lot of time and effort in searching for the best and most affordable couriers service. If you are considering using ParcelMonkey I highly recommend it.
28/03/21 by Customer
Quick, clear and cheap. All I needed.
28/03/21 by Szymon Tarnowski
Posted my 2 parcels to Singapore last Saturday and both parcels arrived within 7 days. Great tracking with DPD too. Much cheaper than Royal Mail. Paid £68 with Parcel Money yet was quoted £101 with Royal Mail!
27/03/21 by Customer
Brilliant service as usual
27/03/21 by Mr Yusuf Salih
This was easy to use and good value. Thanks
27/03/21 by Paul Lake
The original price was acceptable and was collected on schedule. However a week or so later I received a Email to say the parcel was slightly oversize (I just used dimensions given by AO for size of tv I was sending), And they demanded another £50. Will never use again
27/03/21 by Customer
Very good service
27/03/21 by Customer
Easy to operate, online instructions clear and simple.
Shoop where I dropped it off very helpful.
27/03/21 by Mrs Adrianne Smyth
Really easy and quick!
27/03/21 by Katy
All seemed to work seamlessly on first time of using.
27/03/21 by Hugo James
great service
27/03/21 by Dear Mr Dennett
Very easy to use
27/03/21 by Customer
Efficient service as always
27/03/21 by Cathie c
Excellent service
Cheap and reliable
Will use again now I know about it
27/03/21 by Mrs Byrne
Great service
27/03/21 by Michael Mathuein
Disappointing to have to write this review after two years of excellent postal services via Parcel Monkey. Two parcels went missing in January which had high values attached to them and the response from the customer service team was apologetic but unfortunately were completely inactive/unresponsive I felt very much on my own in trying to handle the matter.
27/03/21 by Audrey Ball
From my own experience so far so good
27/03/21 by customer Bobby
I was told delivery time of 4 to 5 days now Ive been informed the delivery time is of 9 days not happy or satisfied especially when I paid extra for this service ,defeated the purpose !
27/03/21 by Taz
Very bad service. I wanted to send my family gifts for christmas (2 medium to larg boxes) I took time to select the gifts very personlize goods I was happy my faily were looking forward to receive them but then I made the biggest mistake of my life and used parcel monkey. My goods were with courier 9th of December and I kept asking what is wrong what is the issue they never provided an answer or a clarification and guess what! My things were never returned to me and I was not refunded and I kept asking over and over and finally when I lost hope I asked them to cancel everything and return goods and money to me (this is after chasing them for 2 months with no answer) I kept asking them to return my stuff and I think they took them and apparently they will say they lost them !!! ( If I ever get an answer from them). I spent alot of money on the gifts more than 500GBP and they took them and took my money. And when I started writing the reviews they sent me to submit a claim!! Plzzzzz dont use them dont wast your time money and stuff you wnat to send with them. Stay away! This is an honest advice from my experience with thme
27/03/21 by Mira
First time used. Had no issues fast service worked perfectly and at a great price.
27/03/21 by Paul Coss
Easy to book a delivery. Efficient and everything went as planned. Excellent service start to finish.
27/03/21 by Customer
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