We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,330 reviews.
I was sending a parcel to Canada. Parcel monkey was as easy as any of the sites that I have tried to get customs forms filled in, carriers arranged and labels tinted off. Competitive prices too. Within 4 days my son had his parcel safe and sound.
22/03/21 by Fiona wilkie
Excellent service! Thanks so much!
22/03/21 by Customer
Excellent service every time
22/03/21 by ok
Did provide competitive prices but not now. Very hard to work with when the courier has issues as theyre a third party and you can not talk directly with the courier because of this. The prices have jumped by 100% when sending from N.Ireland. Disgraceful Have set up an account with DPD who I can deal with directly if issues arise and a lot cheaper due to the price increases.
22/03/21 by Customer
Easy to use website. Parcels were collected and delivered on time. Will definitely recommend and use again
22/03/21 by Jo Rowan
My parcel was collected on 2nd March bound for Spain. Addressed with a saved address on the parcel monkey site that has been used many times before with successful delivery. On Friday 12th March my mum said the parcel had still not arrived so I downloaded the DPD app and there was an update on 6th March saying the package was being returned to sender. The parcel Monkey website said there was a delay. I telephoned DPD and was told that my parcel was not accepted for distribution in Spain because I was a private individual sending to another individual. This is as a result of Brexit problems. I was told to await my parcel’s return and contact Parcel monkey for a refund of the nearly £20 I had paid in postage. On Friday 19th I was notified by parcel monkey that they had my parcel as it had been incorrectly addressed !! And if I wanted it sent back to me (which I do) I would have to pay an admin fee of £5 and £7 something postage for it to be returned. I had 7 days to let them know. I cannot phone and speak to anyone as there is no option to do this and despite my messaging them online they have not contacted me back. So be warned.
22/03/21 by Tina
collected from the house, and I could follow every step of my parcel..was sending to Zambia...took 7 days including a weekend...so maybe 5. Arrived to the joy of my friend.The only problem I have is the expense but for such a service I think its worthwhile :)
22/03/21 by Sarah
Pleased with the whole service from collection to pick up and the correspondence keeping me informed of each stage.
22/03/21 by Customer
Easy to use and good customer service. I have used them twice recently sending documentation to Canada and the service has been very good
22/03/21 by VMC
Easy to use, good selection of carriers, went as clockwork, many thanks.
22/03/21 by MJ
Easy to follow instructions and it made easy to select the cheapest courier. The parcels were collected the next day and delivered safety.
22/03/21 by Sam
I have used Parcel Monkey several times for a year now due to the lockdown restrictions and I find the service excellent, reliable and reasonable.
22/03/21 by Customer
Extremely pleased with Parcel Monkey. Easy to book and drop parcel off. Delivery was qicker than expected and my grandson received his birthday gifts in plenty of time. Would definitely recommend service.
22/03/21 by Customer
Good service!
22/03/21 by Customer
Very happy, collected item luckily early, but I could not track the collection. I have no idea if it isnt possible, I did use the tracking details. No problems and a good price.
22/03/21 by Jackie
i had a damaged parcel. it took a while and i have not received a payment yet but they have seemed to have sorted a settlement, just awaiting the payment.
22/03/21 by Christian
We always use Parcel monkey and find them super efficient.
22/03/21 by Industrial Modern Furniture
Once again you are asking for the same information. this takes incompetence to a new level. Read back the correspondence its on there five times . Keep answering with send us the pm number again really is embarrassing for your company
22/03/21 by Paul Mullins
Excellent next day service.
22/03/21 by Customer
safely delivered.
22/03/21 by Customer
Easy to book and good prices. Parcel was collected on the states day and driver was respectful of covid rules.
Cant comment on delivery as it’s going to Australia and due to arrive later this week.
22/03/21 by customer
Superb service. Parcel picked up promptly by friendly courier. Arrived next day and all items in box were in one piece. Easy.
22/03/21 by Suzanne
AVOID if you dont want money taken off your card without permission! they took money out of my card with the excuse that my parcel was half a kilo more than it was. When I disputed they confirmed a completely different weight less than stated. They refused to refund hiding behind the fact thats it was dpd that made the charge even though I sent them evidence that parcel monkey were the ones that misinformed me. After 2.5 weeks (!) of going back and forth with someone named Jessica, they were avoiding blatantly the fact that they misinformed me and took money off my bank based on wrong information and continued sending the same irrelevant template. And the issue is still NOT resolved.
22/03/21 by Maria C
It was so easy to describe my parcel and print out the label. I sent it via DPD and it arrived next day!
I was kept informed of it’s progress and so was the recipient.
Excellent service
22/03/21 by Rosemary
Reliable, quick and friendly service.!
22/03/21 by Customer
Bunch of gimps who dont know what theyre doing
22/03/21 by The Notorious Armstrong
Great service. I
22/03/21 by Mr Michael Wilkinson
Excellent service as always
22/03/21 by Slinky Malinky
Easy transactions. Great price
22/03/21 by Deedee
Worked brilliantly
22/03/21 by Salvatore ruocco
Collected quickly and delivered quickly, postage a little high
22/03/21 by michelle richmond
Stay away dont use Parcel Monkey!!! I booked a courier and it has been with them since 9th Dec!!!!! Can you beleive it! Dont make my mistake. I wanted to send 2 medium size boxes to my family at chrismas time which never were shipped and of course they took my money immediately (almost 300GBP) they refused at fist to cancel which I asked them if you didnt ship them and you dont want to return them to me what are you planning to do? To just keep them? Of course you never get a clear answer just an apology and that they are working on it and when they answer they never read the previous emails so they reply with somthing relevant no they just reply with wrong answers things that dont relate to the current situation of yor case. Dont use them they are a rip off. Now after 3 months and a half I dont know where my stuff are and if they are going to return them which I doubt after all this time. Please stay away as far as you can!!!!
22/03/21 by Mira
Many things broken the parcel was delivered in a good time but..... many things broken inside, I think the parcel was dropped often during travel
22/03/21 by DIDIER WASCHEUL
I dropped the parcel off in Sheffield on March 2nd and it has still not arrived in Spain. When I track it, it appears to be in Birmingham! I am very disappointed as the parcel has missed my daughters birthday. When I arranged the delivery the delivery time wa supposed to be 3 - 7 days. I realise this may all be due to Brexit but that doesnt help me.
22/03/21 by Jane Argent
I have sent a parcel with them at the beginning of February and ai still don’t have it. Most likely it got lost. I’ve contacted last week for the second time customer service and no one answered me. Awful service, I definitely don’t recommend it.
22/03/21 by Dorina Elenida Podasca
Was very convenient and I could compare, cant remember if it was easy to compare the added insurance costs which alter the total costs, but this would be handy in the summary of comparisons if it isnt already there.
22/03/21 by Jennifer
Great prices compared to going direct and helpful customer service
22/03/21 by dominic moore
I’m still waiting on the parcel. It’s day 12 it was supposed to be delivered within 4-6 days
22/03/21 by Customer
Always excellent, we send around 1 - 3 parcels per day via Parcel Force. Have done so for around 12 months at least.
22/03/21 by Jeremy Fowell
Excellent service , picked up Monday delivered on Thursday to Boston USA
21/03/21 by Kevin
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