We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,810 reviews.
This was the first time Ive used Parcel Monkey, having been recommended by a colleague. The booking process was simple to do and the parcel was collected on the day advised. It was delivered the following day, again, as promised. My only gripe is that I wasnt given any indication of time of collection, so had to take a chance that Id be in when they called. Fortunately, I was.
02/03/21 by Patrick Crabtree
Excellent and easy service
02/03/21 by Stevie
This is the first time I have used Parcel Monkey, sent a parcel to Australia and it arrived 1 week later... brilliant!!!
I used Parcels 2 Go a few times before but had such bad service, the last parcel was returned to me 6 weeks later with no explanation so sent it again with Parcel Monkey.... no problems, will be using again
02/03/21 by Sharon O'Donnell
Great price and delivered promptly.
02/03/21 by Gareth Stuart
Great service
02/03/21 by Anne Leo
Great service and value
02/03/21 by Tony
Smooth and simple transactions, would definitely recommend, thank you!
02/03/21 by Deborah Head
Parcel Monkey arranged for DHL to pick and deliver my parcel. All went well. No problems and I saved a couple of quid.
02/03/21 by Jon Bee
Quick deliveru , from UK to USA within 4 working days but the parcel was expeceted 2 weeks after that
02/03/21 by Aniapolak87
Easy to book, quick to pick up, delivered on time.
02/03/21 by Customer
First time user of parcel monkey
Quick and easy to use will definitely use again
Really impressed
02/03/21 by Sandra Moore
great service
02/03/21 by HENDERSON
Difficult to use website, expensive couriers and need a printer or smart phone to operate. Excludes many people who dont have these facilities.
02/03/21 by jarvis
Very easy to book and collected as said. Customer very happy with the delivery to them.
02/03/21 by Customer Judith Dumfries
Terrible customer service. A shipment was meant to be delivered in 5 working days. For 1 month the tracking number showed no update. 1 week after they finally said a claim for loss was opened the tracking information was updated, so they said that they will no longer proceed with the claim. 10 days and still no update, the item was not delivered and the recipient has not been contacted. The shipment has clearly been lost and they are ignoring my messages. I have contacted trading standards.
02/03/21 by Vladislav Petrov
Bit of a delay - but it got there
02/03/21 by Paul Randall
Great Service. I have used your service many times to send parcels to Australia, I have never had any problems, fantastic service all round.
02/03/21 by Susan Davey
DO NOT USE Parcel Monkey do not care about customer service at all, they promise a collection then no one turns up. You complain and all they said is do you want to cancel it then Had multiple issues with them!
02/03/21 by ZAf
Easy to use. Very good price. I would use this service again
02/03/21 by Marian Balfour
I sent a parcel International although we have had tracking throughout the recipient is yet to receive the parcel and I am STILL WAITING to find out why it has been returned to depot. I will not be using the service again as we have no idea what the issue is and how to resolve it.
02/03/21 by Sarah
brilliant service
02/03/21 by angus classic bikes
Simple and cost effective solution
02/03/21 by Customer
Fantastic service at a very reasonable price and great communication throughout.
02/03/21 by Katherine Ireland
Excellent service and so easy to use. Able to track parcel at all times. Would definitely recommend to all my friends!
02/03/21 by Linda Forman
a month ago i send out two parcels worth £1500 (£750 each parcel) - they were destined for Spain - However Parcel monkey failed to give the courier the correct information so the parcels got returned to Parcel Money. I have to say I will NEVER EVER use this company again - as to now ....a month on I am still without my parcels.... I am getting fobbed off daily with standard script replies and they now tell me to contact the claims dept!!!! ....we are talking about two parcels that are worth a fair amount and are Large!!! I fail to see how no one appears to want to sort this out and how they can possibly loose two LARGE boxes!!! absolute shambles of a company - you cannot contact them via the telephone and they have now chosen to remove themselves from twitter and facebook - I assume this is because of the complaints!!! NEVER EVER send anything of value through this company - once they have been paid for a shipment they just DONT CARE!!!!
02/03/21 by Turkana Uk
I sent a parcel on the 12th of December. It was never delivered. Today is March 2nd, and after weeks of messages and complaints they said my parcel "has been damaged" and I cannot have any compensation. I am FURIOUS. Their customer service is appalling, they have a chat and no phone number, and they always reply that "you will hear back in a week" and reply after 4-5 weeks. I havent even got a refund for my package, or any explanation on why its lost. It was a Christmas parcel for my family, and needless to say they ruined it. WORST SHIPPING SERVICE EVER.
02/03/21 by Customer
Booking was easy, labels worked, guy turned up on time, parcel delivered next day. Job done!
02/03/21 by Al
Excellent service saved me time, having to queue up with my heavy parcel at the post office very convenient..Will use again.
02/03/21 by rhussain
Very good service, first time using parcel monkey, i will definitely use again
02/03/21 by Mr Walton
Again parcel monkey has gone an done it brilliantly. Everything is easy an no problem.
Why cant all websites be like this
02/03/21 by Karl S Harris
Absolutely brilliant! Two days to deliver from my address in England to my family in Florida! Outstanding!
01/03/21 by TB
I had a parcel to send to the USA. Filled in all the forms and shipped parcel. The recipient lives in Lake Tahoe and has a PO Box but the system does not let you put a PO Box number in so assumed you delivered to the door. So provided the full address, but then on tracking found out that the parcel was at a depot waiting for the recipient to collect. It said the recipient had been contacted but they had not, so still have no idea where the parcel is and ho to get it. Very poor service and would not use it again
01/03/21 by George Williams
Simple to use, gives confidence Im getting the best price.
01/03/21 by Customer
Picked up parcel late. Was on Royal Mail 24 hour express. Took 10 days to deliver. No refund for late delivery just a whole list of excuses. They give themselves an additional 5 days even though you’ve paid a premium price. You’ll find yourself explaining the problem over and over to customer services. Perhaps actual monkeys would have a better grasp of what was going on. Sorry won’t be using them again. Better to book the actual courier yourself
01/03/21 by D Hutchison
Much better than Parcel2Go as they actually seem to deliver the parcel!!!!!
01/03/21 by Customer
Good service! My parcel was delivered very fast! Good job!
01/03/21 by T. T.
Easy to book . Great communication .
01/03/21 by Lukasz Czupa
SITE EASY TO USE AND PARCEL COLLECTED LUNCHTIME THURSDAY ....SAFELY DELIVERED BY 11.30AM ON FRIDAY!THANK YOU.
01/03/21 by Happy Mum
Ive only given customer services one star as i have to give them a rating it should be minus 5. Still waiting customer service is unbelievably poor i genuinely dont think they can read. If anyone from parcel monkey reads this then do your job and sort it out. Ill update everyone later
01/03/21 by Paul Mullins
My 2 parcels got to Adelaide Australia so quick.
Pick up on time in UK.
Updates great ???? .
Paper work easy on site.
Have used others in past and was let down .
5 stars . ????the best ????
01/03/21 by Ms Farr ture Customer
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