We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,330 reviews.
On Wed 31 Mar I paid for parcel to be collected by Courier Parcel Next Day, and in due course I received a message from Courier to say it would be collected between 5.30 and 6.30 on Thu 1 April. But they never came. Now, according to Parcel Monkey I cannot contact Courier (not that there would be much point I imagine), but can re-schedule through them and... the earliest available date for collection is Tue 6 April! Wow, thats some service. This was the first time I tried Parcel Monkey and certainly it will be the last. My question is why do Parcel Monkey use a company like Courier if they are so unreliable - just look at their review rating on TrustPilot - over 6,000 reviews and 90% bad. My bet is they wont answer this review and if they do then it wont be in a timely manner. Avoid! Postscript Fri 2 Apr: Just tried to contact Parcel Monkey and guess what - they are only available Mon-Fri but apparently not on bank holidays or at weekends. So I have to wait until Tue 6 Apr. A complete joke of a company. Oh, and why do I have to re-book it because it wasnt collected - after all Im the one paying for this (non) service?
02/04/21 by Dr Anthony Murphy
Much better price than at the post office for same service! Easy to use.
02/04/21 by Customer
I am still sturggling to get my things back frm parcel monkey. After back and forth for 3 months they told me they will let me know when their retun items team receives my things back to arrang for return I chased for weeks and I told them Im afraid you have lost my things as you didnt return my things for almost 4 monthssss I receive a relpy telling me that they found my goods they are not lost and they are with the courier to be sent to the destination and now looking at the tracking status it is pending indemnity form... which it contradicts what they told me first that they will be returned apparently they didnt ask to return them and DIDNT TELL THE TRUTH It is really frustrating I think after 4 months going round and round with them I am entitled to have my things returned and get my money back. I told them I am no longer wish to use their service. I will not use them ever again I dont want to see hear deal with them after the unprofessional service. STAY AWAY I cant put in words the struggle I have. They dont seem to understand English as I sent them plenty of times I am not happy and I want to cancel I want my things returned and after 4 months they should do that by themselves without asking but no they say let us keep the money and the goods. They only apologize and reply to my reviews to contact them and that they will investigate but they never do anything and now they stopped replying to me. I wish I can share print screens of the converstions to see my struggle. I never had such experience with a company like this before. I am writing this long reviews to keep you away from them and protect you
02/04/21 by Mira
great service.
01/04/21 by SZYMON S
Prompt delivery and everything came as expected and intact. I will say the driver who picked up the parcel couldnt have been less helpful even if he tried. That being said the whole process was cost and time effective, thank you parcel monkey!
01/04/21 by HIA
Simple and efficient
01/04/21 by Michael Narey
So easy and best price I could find. Got quotes from couriers but parcel monkey beat them by a lot. Great service, no printing needed, quick and efficient.
01/04/21 by Nuala Magnus
I missed the courier the first time he called to collect the parcel. I was worried that I would have to re-book and tried to contact the company but without success. However early next morning I received a text saying he would call again that afternoon. He called at the time he said and took the parcel away. It would have been nice to know that he would call again! Otherwise, great service at a great price.
01/04/21 by Customer
Good value and prompt service!
01/04/21 by Clare C
Parcel booked online for delivery overseas dropped at the local post office and arrived at destination in a week. All still intact and perfect. Thank you so much
01/04/21 by Customer
Disgraceful customer service. If your parcel is not measured millimetre perfect you may be subject to a £52 surcharge. My parcel was 4cm smaller in height than declared and in breach of rules.I could understand if I had sent bigger than what I booked but it was smaller.
01/04/21 by JOHN WILDE
I paid for next day delivery- for time sensitive items and they where delivered 3 days later. I wrote to bothe Parcel Monkey and Courier and received no response. My shielding 75 year old Mother received her Birthday cards two days late. Not impressed.
01/04/21 by k8
AVOID USING THIS COMPANY I Used this company to arrange a return, the courier turned up on the day 22.3.21 he collected the 25kg parcel and delivered it to their Bury Manchester depot where it disappeared without trace. I have contacted Parcel monkey and DX everyday since but i am still waiting for any positive feedback and am currently £115 out of pocket. APPALLING SERVICE BY ALL CONCERNED
01/04/21 by Sarah
Much cheaper than competitors but every bit as good if not better
01/04/21 by WW
Excellent service as always
01/04/21 by Mr. Joseph Nimmo
The parcel not delivered in time. The parcel was collected promptly on 17/03/2021 but has not yet been delivered to the destination as of today 1/4/2021. DPD tracking status tindicates the parcel is still in transit. DPD Ref: 00275134336.
01/04/21 by Atsushi Fujii
As a small business I used parcel monkey for years. I am very careful with packaging and very rarely have problems.Last year I sent a very robust item (an antique diving helmet) which was packed as well as it could be and it was pretty much crushed in transit causing £600 in damage.Parcel monkey did not want to know .I even wrote to the Chief Executives which was ignored. After I threatened legal action they offered me £160 compensation (£100 + cost of postage).As it was going to take 2+ years to pursue a claim I accepted and they paid £100 then ignored all contact re the remainder, despite the offer being in writing on their customer portal. They are untrustworthy and their customer service is appalling I will never use them again!
01/04/21 by Les Parrett
Great efficient company
01/04/21 by Julie
Price most competitive. Easy to use, choose best option and print out necessary paperwork. Exported and delivered on time to Switzerland. Job done, will use again.
01/04/21 by Mrs Claire Hainsworth
Easy to use web site and display of my results
01/04/21 by Martin Galton
Always top performance, I don’t use anyone else.
01/04/21 by Nicki McGuire
Rubbish service. Item was a long time to get back to my area then just dropped off with a "neighbor" which I cant find. Support chat is as bad as noone actually chats to you, you are just left hanging there. 0/10
01/04/21 by Mark Butterfield
The collection and delivery service were good. However, the item was a picture frame so it was wrapped in bubble wrap several times and fragile was written 3 times on the box but the frame was broken at the corner when it got to the other end so I can only assume that it wasnt treated as a fragile item as it certainly wasnt broken when it was packaged.
01/04/21 by Customer
First time using parcel monkey and wow amazing so easy and Ill definitely use again no trudging parcels to the post office again. Go online select weight and size, chos postal option I chose DHL. Arranged Wednesday night, collected 430pm Thursday from my chosen address and delivered by 9am Friday. Doesnt get any easier to highly recommend give them a try you wont be disappointed.
01/04/21 by KL
Useless , charged for no reason £52.60
31/03/21 by Leigh Dutton
Easy to organise, collection from local post office, able to track package easily online & delivered within 24 hours
31/03/21 by Customer
I never write reviews - but very miffed at service Paid for parcelforce 24 - next working day - took 2 days to get there complained - was pointed to terms and conditions which say allow up to 5 days despite what you pay for - asked for refund of difference basically tough look at t&cs. Cant think of any other industry where if you dont get what you pay for you dont get your money back. And dont blame Covid.
31/03/21 by Customer MJW
Ive been sent goods abroad with this guys for years, never had a problem, top services.
31/03/21 by Felix
Easy to use website and great prices. Service was also great and would happily recommend. Would definitely use again.
31/03/21 by Customer
DO NOT USE! Courier service was suppose to collect my items today (31/3/21), no one showed up so I wasted a full day, no one gave a heads up that they weren’t showing and when I got into contact with Parcel Monkey they said the next available date for collection was 6 days later because that courier service does not collect over the weekend or on bank holidays. When I asked them to collect tomorrow(1/4/21) they said the same thing and I informed them it was neither a bank holiday or the weekend and they said they are not collecting tomorrow, I then informed them that I did another quote on the site and it said that courier service would collect tomorrow to which they responded that the website was not updated, this is false advertisement!! I would give this service 0 stars if I could as there was no communication between me, the courier, or parcel monkey until I contacted them, I would have appreciated the heads up. They were unwilling to try and collect my items tomorrow and looks to me as though they were lying in order to not have to help me out. I will be asking for a full refund. Very disappointed in this service, let me down big time, never using again and will be telling others to not use either!
31/03/21 by MCIVOR
Really good service from beginning to end and a reasonable price too.
31/03/21 by C Kimberley
I have used this service for over three years. This last year I notice a price increase which has meant I have sent less and I havent been able to track the parcel as well as before, probably due to covid. However the parcels have arrived on time. This time I have been able to track the parcel from start to end.
31/03/21 by Customer
Using ParcelMonkey was very easy. The parcel was collected and delivered on time as promised.
31/03/21 by PJH
I booked delivery of some fishing equipment last evening 30/03/2021 and paid by debit card. The payment went through without a problem and it came up on the page that I would receive a label via email within thirty minutes. By eleven PM today I still had not received said email. I went on live chat and the assistant "Yashika" sorted the issue in a couple of minutes.
31/03/21 by Gordon Mills
Excellent quick and efficient service, and much cheaper than any other service I’ve used.
31/03/21 by Caroline McColl
Excellent services on Parcel Monkey. I was thoroughly pleased with the Parcelforce delivery service to Lille. I couldnt do it on Parcel2go. Highly recommended parcel marketplace.
31/03/21 by Cameroon Cuisine
I would use parcel monkey again. Highly satisfied. Five star plus
31/03/21 by N. Ditta
Good service, will use again
31/03/21 by Roy French
Collected on time and delivered before time. Could have asked for a better service.
31/03/21 by Mr Wells Bexley
Great value for money worth doing
31/03/21 by Mr Gerard Lynch
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