We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,143 reviews.
Brilliant service, reliable and great price. Will definitely use again for parcel collection and delivery!
26/02/21 by Catherine Lewis
Good price, fast service
26/02/21 by Customer
I had a reply from parcelmonkey stating how sorry they were for all the problems , and they would get back to me . 2 days later still nothing Absolute rubbish service So frustrating Stay tuned
25/02/21 by Justin O'Brien
I received this massage Wednesday 24 February at 5.26am about a parcel which I posted couple of days before. It seemed so genuine,with Royal Mail logo and telephone number(+447375770538) I complied, but later I realised that it was scam.
They have taken all my personal and bank detail. I do not understand how they knew I posted a parcel just a few days ago.
25/02/21 by Customer
Great great.
25/02/21 by Kristian Rees
A Perfect service in every respect.
25/02/21 by Ian HENRY
Clear instruction for packing ,labelling .Collected as arranged and delivered in one week as I had expected from the information .Will use parcel monkey again and recommended to friends
25/02/21 by Christine M
It was great!!
25/02/21 by Andy
Collect on time...delivered on time.
Thanks
25/02/21 by Customer
Efficient convenient service
25/02/21 by Karen
Very good service . Good price
25/02/21 by Dawn Lutwyche
Happy to use this service, its quick and easy to use. Parcel deliverys arrive quick and safe....
25/02/21 by John
Really great experience!
25/02/21 by Adel
Reasonable cost, good communication, prompt collection and delivery. Many thanks for a seamless service.
25/02/21 by Christina Williams
Quick, efficient service. Only thing I had to do was enter 2 parcels as separate orders as when I entered them under one order there werent as many options, even though I used the same carrier. Good value for the pickup from your door service.
25/02/21 by Customer
Great service, easy to use portal to choose and buy the service.
Used ParcelForce 24, delivery tracked and on time, all for a price cheaper than I could get direct, what not to like!
25/02/21 by Paul N
Your company was very helpful thank you
25/02/21 by Mary
Prompt delivery as promised!
25/02/21 by Maliha
Parcel arrived at destination Calgary Albert CA 6 days after taking to Post office, excellent service.
25/02/21 by Kenneth Davies
Printing of Label I have now waited over 50 minutes for the print a label action on my computer. To enquire why this is taking so long their chat site has had a permanent number of 22 people on chat. It is impossible to arouse any response. Payment has been made, however its impossible to obtain any information for the delay. Its a very poor way to treat customers. I shall cease to use this compsany. I do not recommend Parcel Monkey
25/02/21 by John Prendiville
Very competitive
25/02/21 by Mark Waine
They provided 5 shipment labels with the same tracking number.I sent tracking to customers. It is easy to imagine that all 6 shipments according to the tracking number provided was signed by one recipient. Of course, the other 5 customers after checking the tracking number requested a refund.Parcelmonkey customer service totally ignored my messages. Unfortunately, I would never think that you need to check tracking-numbers on each label that is generated by their system. Totaly ignorants.AVOID!!!! at any costs
25/02/21 by Maciej Buszko
Easy to use site good communication prompt service
25/02/21 by StevieB
Useless company, Do not use. Parcel is currently 2 Days past its delivery date and not an update in sight. This company resells services without any method of communication other than email?? My response was to wait for 24 hours for an update to be relayed to me: "Apologies, unfortunately, we only communicate with the couriers through email as we dont have a call centre yet. Rest assured, the soonest we hear from the courier, we will advise you" Jesus, just go direct with the delivery company next time, keep away from these guys.
25/02/21 by Jacob Popham
Takes the stress out of posting parcels
25/02/21 by Stephen
Ive used Parcel Monkey three times now and I am VERY impressed with the service and the way it all links up with couriers. Faultless and really happy to continue using for any parcels I need to send :)
25/02/21 by dmd_84
Great service, I used Parcelforce 24 at a very reasonable price for a large heavy parcel. Didn’t get there in 24 hours but it arrived the next day so was happy with that. Will definitely use again.
25/02/21 by Mr Purser
Easy to use, very cheap considering weight, nothing broken in transit so it mush have been handled well (30Kg)
Will use again
25/02/21 by Customer
My parcel was collected on time, and reached its destination within a week.
Excellent service, and I wouldnt hesitate to use Parcel Monkey again.
25/02/21 by Customer
Streight forward and good service parcel collected the next day
25/02/21 by Customer
I got some estimates from the website,
Packed my item, measured and weighed it then paid on-line and printed the delivery label.
Took it to my local Post Office and it arrived 2 days later.
All very straightforward and competitive pricing.
25/02/21 by Mike Norman
Brilliant service - price was really good and easy to book. We used to use P$D but their customer service is dreadful, Parcel Monkey is so much better and well be using them from now on.
25/02/21 by A fed up customer
Good choices of options and cheaper than going direct. Picked up on time and deliverd next day.Label printing is not straightforward as it ititially prints 4x full size.
25/02/21 by hootgibson
Awful quoted £32 to send parcel went to check out with PayPal cost was over £65 only noticed at the very end
25/02/21 by Mr Philip Andrews
Yet to deliver parcel 10 days on!
25/02/21 by Customer
Excellent service from start to finish
Highly recommended. 10/10.
25/02/21 by Gary
Excellent and efficient service. So much cheaper than using Royal Mail
25/02/21 by Pam
very straight forward to book a collection and payment. They collected on time on fuss.
25/02/21 by Customer
Ive started to use Parcel Monkey more and more as another comparison parcel company I used let me down on numerous occasions. There was no way of contacting the other company when issues arose (no phone number and only a chat bot with stock answers), but when I needed to contact Parcel Monkey, I was able to speak to an operative more or less straightaway.
Great prices, great service and will use them again.
25/02/21 by The Rug Souk
One of my parcels took 2 weeks to arrive but otherwise Parcel monkey are great and I have never had a problem
25/02/21 by CAR
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