We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,760 reviews.
I was more than satisfied with the service that Parcel Monkey gave me. My parcel was delivered intact and on the date that was stated.
08/08/12
Excellent service
08/08/12
No comment left by this customer.
08/08/12
The service was great like usual
08/08/12
No comment left by this customer.
08/08/12
you did exactly as you said you would picked it up delivered it the next day no hassle
08/08/12
No comment left by this customer.
08/08/12
Its working quite well. Thanks
08/08/12
Tracking last updated four days ago don't even know if parcel reached customer.
08/08/12
No comment left by this customer.
08/08/12
Brilliant!
08/08/12
Everything went fine. Parcel collected and delivered as promised. system very easy to use.
08/08/12
good but the driver left the item outside the house unattended. Luckily it is still there when the receiver come back to the flat.
08/08/12
That is not what we expect to happen. Sorry about that and we will speak to the courier concerned.
The site is easy to use/good value. The collection procedure is a bit of a disarray if you have more than 1 courier booked
08/08/12
my parcel was not collected the day it was supposed to be, even though i had payed for that particular day!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
08/08/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection. Please contact our support team who will arrange a refund for this error.
would be good if you could provide a live timeframe as to when delivery/collection could be made instead of anytime between 7am to 7pm!
08/08/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Easy and simple transaction as always
08/08/12
No comment left by this customer.
08/08/12
Very fast delivery. Excellent service from start to finish. Moved across from PARCEL2GO due to poor customer service.
08/08/12
That's music to our ears!!
No comment left by this customer.
08/08/12
No comment left by this customer.
08/08/12
No comment left by this customer.
08/08/12
I am very happy with your service.Your comms are good and you get on top of any problem straight away. Thank you for a good service
08/08/12
No problem and thank you very much for your bookings.
No comment left by this customer.
08/08/12
For same day collection, it would be good to know by what time must order be placed?
08/08/12
you must be the only company not using paypal, and I would use more if you did
08/08/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
excellent,used parcel monkey several times,would not use anyone else.........
08/08/12
Fantastic news!!
Always seems to be a trouble free service, simple and quick
08/08/12
Excellent service - straightforward and fast. Recommended!
08/08/12
Thank you and it's great to see you will be recommending us.
Fast collection and delivery, perfect service.
08/08/12
No comment left by this customer.
08/08/12
Sorry clicked wrong button last time...very good!!
08/08/12
Our Response: And you have done the same again.........lol
No comment left by this customer.
08/08/12
As of today item has still not been delivered after one week
08/08/12
Our Response: Tracking shows the item was signed for on 03.08.12 at 11:22am
No comment left by this customer.
08/08/12
Citilink driver would not sign receipt and stated package was not insured. Don't want to do business with moaners.
08/08/12
No comment left by this customer.
08/08/12
quick pickup. helped me with a label issue too, no fuss
08/08/12
excellent thanks
08/08/12
No comment left by this customer.
08/08/12
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