We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,269 reviews.
still very good service keep it up
22/10/12
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
Some couriers are now texting expected times of arrival. Would be nice for pick up time rather than wait in all day. Easier to go to PO.
22/10/12
All OK
22/10/12
Excellent service Thankyou very much
22/10/12
Cant complain. very easy. will use again!
22/10/12
No comment left by this customer.
22/10/12
fantastic delivery and collection speed, the collection guy was very proffesional and polite and helpful! thank you will defo use you again!
22/10/12
Website easy to use and very painless!
22/10/12
Good all round and helpful customer service too. Thanks
22/10/12
i booked my collection twice and didnt collect,they said i missed collection which is not true been at home all day, very angry wont use aga
22/10/12
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
no problems. always good.
22/10/12
I love the new International Postal rates by Parcel Force, cant be beaten!
22/10/12
thank you
22/10/12
Tracking system only worked sporadically, and it took a while to work out which numbers to enter - other than that, delighted Thank You
22/10/12
very quick and reliable service.highly recomend your company
22/10/12
Your next day delivery promise was two days after collection I had question from the purchaser. Khowing am or pm collection would be useful
22/10/12
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
thank you for your quick pick up & the price was good carry on doing a good job
22/10/12
great service shipping to Germany, apart from the tracking with Parcelforce, which was not clear once parcel left UK. thanks parcelmonkey
22/10/12
efficient pickup and delivery well priced
22/10/12
I have only used you three times but so far your service is outstanding & very competitive prices
22/10/12
It would be very handy if one could allocate a morning or afternoon collection and delivery.
22/10/12
No comment left by this customer.
22/10/12
Not Collected had to re-book, I have sent Dozens of Parcels with Parcel Monkey and this was a first by Courier hope its not a trend !!
22/10/12
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
Brilliant
22/10/12
Courier one day late in collecting (17/10/12). Parcel still not with recipient as of tonight (22/10/12). Very disappointed in poor service.
22/10/12
Collected early and on my daughters desk 24 hours later!
22/10/12
No comment left by this customer.
22/10/12
No comment left by this customer.
22/10/12
EXCELLENT.
22/10/12
first I'd recommend responding to loss/damage claims. You might like to get back to me asap about LY856571. I await your response eagerly
22/10/12
DX secure are rubbish tracking a parcel doesn't work spent over 35mins on phone!! I thought i paid for 48hr delivery turns out its 72
22/10/12
will use you again very good service
22/10/12
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