We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,580 reviews.
I HAVE POSTED YOU A LETTER. THE ORDER TURNED UP AT 3.30, I PAID FOR A BEFORE 12 DELIVERY AND Courier WERE NO HELP AT ALL. RUINED MY DAY
31/10/12
Waited in all day and courier never arrived to collect parcel. Couldn't contact helpline out of hours. Contacted on Twitter and no reply.
31/10/12
great service
31/10/12
Packed 6 items in one box and booking it in for collection, found I had missed 7th item. Couldn't add it to order, expensive oversight.
31/10/12
Good - good price, straightforward system and excellent service.
31/10/12
Very good service and item well packaged although txt messages instead of email would be simpler
31/10/12
No comment left by this customer.
31/10/12
No comment left by this customer.
31/10/12
Confusion today regarding the pick up - driver had a different Co name on his sheet- suggest you build this in to the label to avoid confusi
31/10/12
No comment left by this customer.
31/10/12
No Problems.
31/10/12
Very easy to book, pay, track. I drop off at the depot so having the label straight away is great
31/10/12
The parcel was not collected on the arranged day and no notification was receievd of any delay or cancellation in collection.
31/10/12
Superb yet again and City link delivered very quickly. Thank you :)
31/10/12
Thank you very much.
No comment left by this customer.
31/10/12
Great Service Everytime, Thanks
31/10/12
No comment left by this customer.
31/10/12
An amazing service. I was not expecting this level of service.
31/10/12
We aim to please.
No comment left by this customer.
31/10/12
the parcel was collected 2 days late!
31/10/12
The collection was delayed by two days and the delivery was also delayed, thereby costing my money as well as time. Will not use again.
31/10/12
Outstanding service again, much cheaper and more reliable than Royal Mail.
31/10/12
The parcel did not arrive on the expected day (it was meant to be next day) and I was unable to track a heavy parcel.
31/10/12
No comment left by this customer.
31/10/12
No comment left by this customer.
31/10/12
No comment left by this customer.
31/10/12
No comment left by this customer.
31/10/12
Very easy service to use. Wish I knew about you sooner!
31/10/12
"Good things come to those who wait." ;-)
Absolutely appalling - the package has still not been picked up. Don't know what further to do.
31/10/12
Our Response: Sorry to read your item was not collected. Please contact our online support team and rest assured you will be refunded for this.
No comment left by this customer.
31/10/12
Not the first time this has happened. You notify me of non delivery hours after driver has left... It took me a month to sort out last time.
31/10/12
Our Response: We notified you of non delivery after the tracking update made at 12:49 on 26.10.12. The courier then returned at 13:27 and made the delivery following an update to the address.
The parcel arrived on time as expected. Good job
31/10/12
No comment left by this customer.
31/10/12
Driver had the inability to find us even though Courier have been to us before. 2 days later , had to go to Post Office to get delivered!
31/10/12
Our Response: On behalf of the courier concerned please accept our apologies.
Parcel booked specifically for next day delivery arrived 4 days late
31/10/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Took longer than estimated time for delivery but parcel arrived in good condition
31/10/12
Tracking Number: EK188077804GB
31/10/12
No comment left by this customer.
31/10/12
No collection on 25th October, phoned Courier they said would collect on 26th they did not. Still not collected even today, shocking !!
31/10/12
Very quick service thank you
31/10/12
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