We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
Shockingly bad service from this company. Its not that they dont respond to customers, but they have a really bad communication process with couriers so cant provide any useful information if something goes wrong. Ive been in regular communication with the customer care team for two weeks and am no closer to reaching a resolution, or having my package delivered or returned. I shipped a package with them over two weeks ago using Courier two-day shipping. I anticipated some delays as it was a week before Christmas, but nothing this bad. They asked for customs forms in advance, but clearly they dont check them as there was supposedly a customs issue with my package, leading it to be trapped at the depot for the past two weeks. They have been unable to provide any useful information to me since, beyond saying that the package will be sent back to me, but with no clarity as to when. It may well have been a mistake on my side, even though I believe I filled everything out correctly, but it seems totally unreasonable to hold the package for so long. This was a package of Christmas gifts for my family, so I am understandably keen to get it back and re-send it with another provider, but I truly have no idea when this is going to be, or if I will even get it.
04/01/22 by Kathy Lee
Not that it didnt work, got a cheaper price and the parcel was delivered. I just couldnt sign into my parcel monkey account for love nor money, tried so many times, changed password etc. If there had been a problem, I would have been stuffed.
04/01/22 by JW
Good communication. Super fast delivery from UK to Canada, I will be using Parcel Monkey again this week. 5 ⭐️
04/01/22 by MRS HEATHER J FAVILL
Do not even deserve 1 star they managed to allow the carrier to loose my parcel, then couldnt even be bothered to try locate it. Never got a refund because I had no proof of purchase, they were not new items, but still have value, because they now need to be replaced. DO NOT USE THEM, THEY ARE DODGY.
04/01/22 by Annabelle Robinson
I booked a collection of two parcels for next day collection - waited for two days with no sign of the courier and no communication from Parcel Monkey. When I contacted them on livechat to ask why the parcels had not been collected, the response was that they didnt know why they hadnt been collected, and that they are just a comparison site and not the courier, so its basically not their problem. As the Parcel Monkey website says to go through them and not the courier for any issues, not sure what else I was supposed to do to chase things up, but the customer service wasnt great - no attempt to find out what the issue was, and no apology for the time Id wasted waiting in for the collection. Parcels were finally collected on the third day and delivered without issue - have used Parcel Monkey before with no issue and thought they were great, so hopefully this is a one off. Will think twice about using them in future though, based on this experience.n
04/01/22 by Customer
Always a good service
04/01/22 by Sheila senior
Parcel collected on time and arrived intaked on time
04/01/22 by Sue Smee
Poor updates on delivery tracking.
04/01/22 by Chris
Excellent service, easy to book and on-time.
04/01/22 by Zale Yardley Ltd
Great service. Easy booking system and delivered as specified. Would highly recommend.
04/01/22 by Vicky
The tracking shows that a delivery was attempted. The driver did not attempt as I was waiting and checking outside. No call no card. The day after I was checking the tracking and same think happened. My husband saw the red van and stopped it. The driver told him, that he has to swipe because there were too much deliveries. He took my parcel then It is unacceptable to pay for a service we don’t get
03/01/22 by Fatiha Grzeziczak
Came on arranged day. Very professional.
03/01/22 by Yvette King (animalplanet-puppydogs)
Excellent! No complaints!
03/01/22 by Boris Moscoff
I have used Parcel Monkey a few times to send presents to my Daughter in Dubai - never been a problem. However, this time my daughter was asked and paid extra funds, at her door, by the courier. I also was advised of an extra charge which was debited from my card. I have emailed them to say we have been charged twice, but no response. Im disappointed to be honest as I have recommended them several times.
03/01/22 by Sue King
Good service
03/01/22 by Alice
Never used Parcel Monkey before. Great price, efficient service. What more could you ask for? Will definitely use again.
03/01/22 by Angela Hogg
Parcel Monkey is an excellent Parcel Intermediary negotiating good prices with some of the countrys main carriers: on their site you make your choice of carrier and the price you pay. Service and promptness is consistently good. Parcel Monkey performs a very useful function and is to be highly recommended:
03/01/22 by John Prendiville
A straightforward process and easy to get updates - Im aware my package has arrived in China so just waiting to hear the goods have arrived at the specific address - thank you for your help
03/01/22 by Shirley Horrocks
Awful service, could not provide the service paid for with not even an offer of a refund either, never again will I use this company. Booked and paid next day delivery before Christmas. Arranged plenty early enough on the 22nd for the parcel to be due for collection the next day - 23rd - and so a delivery could be made on Christmas Eve the 24th. Spent all day waiting, no courier turned up (Courier) It gets to 17:30 and I decide to reach out… unable to deal directly with the courier the problem began, here came the standard sorry nobody showed up, you need to reschedule malarkey from the website so also sent an email to customer service. Despite fully understanding that the collection had been missed there was no care, no offer of any rectification and again simply said it would need to be rebooked BUT because of the time of year it now wouldn’t arrive until the 29th… making it a full 7 days after booking. Not what I contracted to or paid for and another example of why if using courier services pay the courier directly and deal direct. This firm is aptly named… legend says it’s because they genuinely don’t give a monkeys ????
03/01/22 by cryptografik
Great service from start to finish ????
03/01/22 by Darren
The site organised Post office courier well, but the site itself is pretty trixsy to navigate
03/01/22 by Clements47
The worst experience I ever had with a service! I had to reschedule the delivery FIVE times and they did not manage to come pick up the parcel. They did not give me any call or mail about it, I kept contacting the customer service - the only "explanation" I received was that they did not manage to find my address - five times! They did not even offered to send me a discount or something. In the end I just cancelled the collection. Very very disappointing experience. Do not book anything with them unless you want to be disappointed! Go to Hermes instead!
03/01/22 by Alexandra Maghet
Fantastic service: easy to use website, competitively priced, communications were effective. The parcel was both collected and delivered on time. I would highly recommend.
03/01/22 by Sarah James
Very easy to sort out and Parcelforce were excellent,
03/01/22 by Sean
Great service, will use everytime I use a parcel service
03/01/22 by Customer
Great service and really easy to use. I sent a parcel to the USA and the price on parcel monkey was by far cheaper that other quotes.
03/01/22 by DEBORAH
Very fast and efficient best service Ive ever used would recommend them to everyone ten out of ten
03/01/22 by john cook
Excellent service. Easy to organise, Collected and delivered all on time, no hitches and immediately before xmas.
03/01/22 by Customer
Exceptional service and reliability, my first choice for home pick up
03/01/22 by Garry Chinchen
While I loved the user friendly admin of organising and posting my parcels on this side (including all the fiddly declaration of items and their specific tax codes, which was made quite straightforward), I was shocked that my recipients in Germany had to pay a charge due to unpaid taxes. Surely that shouldnt happen?!?
03/01/22 by Ennasus
Great experience with Parcel Monkey, very easy to book. It was an international delivery and the courier delivered on time
03/01/22 by Omar Asif
Collected on anticipated day and delivered without issue. Very pleased as it was a last minute booking and very close to Christmas.
03/01/22 by Lynn
Very easy to use and gives first class service everytime, highly recommend.
03/01/22 by Jeff
1st class service, cannot fault the ease to send a parcel
02/01/22 by Customer
Great service
02/01/22 by Ginger Merlin
Didn’t turn up - took my money though! Rubbish
02/01/22 by L
Excellent service. Good prices and choice of service providers.
02/01/22 by Customer
Bunch of chancers. I had a package via Parcel Force that did not make it. Parcel Force have a claims system which from experience is fair and would have given me back the postage at least. This crowd of jokers made every excuse under the sun for not making a claim and in the end stopped replying to my emails. Lesson learned, pay nuts get monkeys. Don’t use this service, if it goes wrong you shall have no recourse. Avoid…..
02/01/22 by Customer
Our parcel, containing Christmas presents for family members, was collected on 20th December for delivery to an address in Belgium. It was a Parcelforce 48 hour delivery service. Today is 2nd Jan and the parcel has still not been delivered and there is no indication of when (or indeed if) it will be delivered. Parcel Monkey have been utterly useless and effectively washed their hands of the parcel, saying they have no control over what happens when it reaches customs in another country. I wont use Parcel Monkey or Parcelforce again and recommend that others avoid them at all costs.
02/01/22 by Jessica
I paid for next day delivery, my package got picked up on 22nd December, and received it on Thursday 30 th December, I also got notifications on 28th December saying my parcel would be delivered on 23 th December.
02/01/22 by Chas Cannon
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