We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
Easy from start to finish delivered on time efficiently and cost effective
08/03/22 by michelle
First time arranging a collection for something I had purchased
Could not have been simpler and not as expensive as I thought it would have been
08/03/22 by Mrs porter
Trouble free service
08/03/22 by David Trowell
The service is awful!!! I used parcel money to return goods back to uk flooring direct; the return was rejected by UK Flooring direct; got to return back to me; but Parcel money has never done so!!!! Now I am still waiting for them to get back to me!!!
08/03/22 by agnes shiu
Disgusted with Parcel Monkey. Contents on the booking form stated as biscuits. They took the booking. Parcel returned with no notification whilst I was away for two months. Obviously weather damaged. Parcel Monkey says biscuits are prohibited items. Why??? And why accept the parcel in the first place when they were told that on the order form? My loss, over £90.
08/03/22 by Richard
Reliable service. Would recommend.
08/03/22 by Y MCCANN
Great easy to use service!
Good prices too!
Will use again
08/03/22 by marc shotton
Easier that what I thought it would be - my parcel was picked up and delivered as promised, very good service
08/03/22 by JAN HUNTER
Cheap, easy to use, just great, have spread the word
08/03/22 by kay searle
Perfect! Couldnt recommend enough
08/03/22 by Customer
Good service achieved
08/03/22 by simon
I have used Parcel Monkey twice and twice the parcel has not been picked up the next day and required messaging or calling in order to get the parcel picked up as a new booking, not good enough. Prices are good and rectification of the problem is always good however
08/03/22 by Peter
Can’t fault the service. Exactly as described and excellent value
08/03/22 by derek
Site easy to use. Sets out the various options for sending your parcel. Clear instructions. Nothing more to say really.
08/03/22 by Mr David Eccles
I generally have a very good experience with parcel2 go but this one was a problem in that my next day parcel was two days being collected. Hopefully a one off. At least once collected it was delivered next day.
08/03/22 by Customer
Good list of companies and prices. Accurate description of options available.
08/03/22 by Steve
Great way to find a comparable price for sending parcels. Straightforward and easy to navigate site. Definitely use them again.
08/03/22 by MajII
Fast and reliable service on time delivery
08/03/22 by Rahim
Excellent service, Fosse Way Honey and beeswax polish sent quickly on parcel force.
Good value booked through parcel monkey.
07/03/22 by CHRIS ATKINS
Easy to use, good range of services. Use it occasionally and always had good results at sensible prices. Recommend it.
07/03/22 by Customer
Easy to use and good prices
07/03/22 by Syd Mann
I Would definitely use them again, reliable on time and very reasonable priced.
07/03/22 by Dawn Arnold
It was very good, but the only criticism I had was the collection time, wasnt and couldnt be specified, so in theory had to potentially wait in 10 hours
07/03/22 by Amanda Walls
Not really good company
07/03/22 by Customer
I used these 2 twice in a week and had no problems. Collected my parcels on time with no issues. Very good service and will be using them again.
07/03/22 by Darren Langley
Reliable and cost effective
07/03/22 by Liz Sanders
excellent collection and delivered on time, will use again
07/03/22 by FARM TECH SUPPLIES
Had to return a heavy item to the sender, they recommended Parcel Monkey. So glad they did, great price, delivered quickly and kept me fully updated. 5 star all round service.
07/03/22 by Steven Johnstone
Nearly every parcel I send no matter how accurate the measurements and weight they charge £52.60 (on top of £8.88 originally charged). Taken straight off my card with no consent and no proof from them that the parcel is either over sized or over weight. Decided to use parceltogo.com and funny enough no surcharges for the same parcels! Rip off company
07/03/22 by Customer
First time using, will use again.
07/03/22 by Cub
Excellent service.
07/03/22 by Mr Berman
I tried to ship 2 parcels to the US on the 26th of Jan using DPD bought through Parcel Monkey. Unfortunately I used an incorrect address and the receiver refused my shipment. DPD tried to return the parcels to me on the 27th, as there was no information as to why, the DPD driver said he would take back and sort out at the depot. The parcels have been lost in the system since then with no meaningful info available from Parcel Monkey, DPD will not deal with me as PM are the account holder. In frustration I wrote to the CEO Nav Ramiah on the 17/2 and one of the team got in touch promising an update then nothing. I sent them a formal complaint on the 25th of February which no one bothered to respond to. To cap it all Ive come home from a week on holiday today to discover DPD tried to deliver the parcels back to me, but as no one was home and I hadnt been told about it I couldnt arrange for them to be left with a neighbour. Now they are being returned to parcel monkey again. I have messaged and asked for an update but dont know if theyll be bothered to answer me. In summary I paid a lot of money for a substandard service with no custmer service. I will never use them again and I highly recommend that you dont either.
07/03/22 by Clodagh Ward
Does exactly as it says on the tin
07/03/22 by Mr Paul Metcalfe
Easy to book a delivery online. Competitive prices and after drop off, it was delivered the following day.
Will use again.
07/03/22 by Jackie
Easy to use and used a good courier company (DHL) I may have been able to save a couple of £s looking direct but it was very convenient.
07/03/22 by Mr Simon Foster
Excellent service
07/03/22 by Joanne Parrett
I left my parcels (2) at a DPD pickup point and they were delivered in Portsmouth approximately 10.00am the following morning. Fantastic.
The tracking provides regular updates including driver details, the number of deliveries prior to my delivery. Im afraid Parcel Force need to up their game to compete!
07/03/22 by Nick Fairs
Paid £23 to get a rolled mattress delivered, then a few days later was charged another £52 for wrong dimensions on item. So a £80 item cost £75 to deliver.
07/03/22 by Mr A Mcmullen
It has become average servuce now... Price is doubled and delivery take much more days...
06/03/22 by Waqas Ashraf
Pick up was slow and didn’t get collect when was meant to but other then that it did what they said
06/03/22 by Ollie Seale
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