We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
Terrible terrible service. Override and mess up Parcelforce collections. Change labels without telling you and slow response times with awful chat support ( Someone called Hans sarcastic and rude ). My stupid mistake for using them and not Parcelforce directly. while Parcelforce apologise and will issue a full refund for non collection - Parcelmonkey wont pass on the refund and keep the money. Avoid and use couriers directly.
10/03/22 by James Dawson
Parcels collected on time and delivered to their locations.
10/03/22 by Robin Colla
An easy and economical way to send a parcel overseas
10/03/22 by Sandra
Gave a date of delivery Monday 7th its now 10th and parcel has not even left the UK!
10/03/22 by hannah Nash
Great service always ????❤️
What would I do without a service like yours?? Keep it up ????
09/03/22 by Customer
Took way too long to get the package, still haven’t gotten it!
09/03/22 by Customer
Love this website, it never fails 10/10 ????
09/03/22 by Davidson Lee
Easy to use website with a good selection of companies to choose from. Booked collection, received email confirmation immediately. On day of collection got an email with an hours collection window, item tracked all the way and then given an hours time slot on delivery day. Great service and really much cheaper than going direct.
09/03/22 by CAROL HOWELL
All good no problem
09/03/22 by Gerald Edwards
Collected on time no hassle. Excellent
09/03/22 by Customer
Really easy to use and given lots of options as to how to send my parcels.
Booking was easy and my parcels were collected and delivered as ordered.
09/03/22 by Susan Parton
Have been using Parcel Monkey for years mostly for Parcel Force bookings. Recently had an issue with a delivery that I needed some help with and the team picked up my enquiry and dealt with it very well. Highly recommended.
09/03/22 by Michael Dakin
Well done.Parcel Monkey worked well for me. Good price and good service. Helpful driver.
09/03/22 by MayH
If ‘0’ was an option, I would have chosen that. Will never use Parcel Hero again and strongly urge anyone else not to. Sent a parcel to Australia 4 months ago and it’s still nowhere to be seen. Their system kept changing the address to one that doesn’t exist so no hope. Sent countless emails trying to rectify the problem but despite lots of evidence to the contrary, they’re still denying responsibility. Now saying they won’t refund me despite paying additional for insurance. Furious!
09/03/22 by Georgia Fanshawe
Easy to book and delivered on time
09/03/22 by Ben
Great service
09/03/22 by Customer
Still can’t get my head round how parcel monkey can give me virtually half the price of parcelforce and yet I get the parcelforce delivery. Double checked at local post office, same service dropped at their desk but half the price they wanted ….go figure
09/03/22 by richard mckendrey
Good service no problems DPD courier used to pickup and deliver.
Seller and buyer happy…
Well done parcel monkey.
09/03/22 by William R Johns
Used them to return a screen, as recommended by Amazon. No compensation available (for screens) - looks like that is a parcelmonkey condition. I used a Royal Mail collection, had a tracking number, but no notice of collection time was given (probably a Royal Mail feature). They did turn up on the day requested ...
09/03/22 by Jim C
too many reminder emails for reviews!
09/03/22 by Customer
Parcel not delivered and no a card left for client to take to Post Office.
09/03/22 by Customer
Took longer than anticipated during transit betwixt collection, distribution and delivery to final destination.
09/03/22 by Richard Poulter
My boxes were damaged when arrived, delayed by 14 days and I wont be offered compensation for damaged and lost items from the boxes as they blaim it on the boxes not being sufficient enough, eventhough they were the strongest you could get. Clearly could see that they even had water damage to them but still its must be my fault, cause the boxes werent good enough even tough they are the strongest.
09/03/22 by Liz
My parcel hasn’t arrived at the destination address as yet but the service I received was quick and efficient, I just wish my daughter had received the new baby clothes..
09/03/22 by Violet Gisbourne
Hi safe transport and delivery. Reliable value for money.
09/03/22 by D Goodwin
First class smooth transaction,
Simple and very quick to organise.
Very happy.
Thanks Steve
09/03/22 by S Booth
Easy scheduling, quick pick up. And packaged arrived faster than expected
09/03/22 by Anne
Product was collected in good time
09/03/22 by Joanne Mason
I have never had an issues using Parcel Monkey.My Parcels have always arrived on time.I only ever use Parcel Force though as I’ve had issues with Hermes before in the past and I would never use them again but I’m sure DHL and others are also great like Parcel Force.
09/03/22 by Gareth
Easy to use and reasonably priced.
09/03/22 by Customer
Very easy to use and collected the parcel when they said they would
09/03/22 by kate ryley
Great service - parcel got to my son in Barcelona in 7 days.
09/03/22 by jain woods
Parcel monkey was great. Unfortunately DHL who the job got passed to were useless.
08/03/22 by Customer
Excellent courier service. Stuck to the orignal quote when others suddenly tripled it at the end of the process! Will use again and would highly recommend.
08/03/22 by Customer
Very fair competitive price. Delivered with no problems. Thanks.
08/03/22 by Sharon
Went to a comparison website who quoted £215 to send a heavy parcel to the Channel Islands!! Went to parcelmonkey and the same parcel was £15…. Paid online - printed label and the necessary forms for the Channel Islands tax etc … took to post office and it got there in 4 days …….. could not have been simpler or cheaper. Excellent service guys ????
08/03/22 by Mrs virginia clarke
Picked up on time and delivered very quickly.
08/03/22 by Margaret Elsley
Just great and best value out there that I found
08/03/22 by Tim Taylor
Good selection of options. All went smoothly
08/03/22 by Togs
I sent a package abroad and it was meant to get there within 3-4 days, this is the service that was selected and paid for. The timeframe was even checked via live chat, it has been 9 days and my package is nowhere to be found. It has not been delivered neither can these monkeys tell me where the package is. Poor is an understatement!!
08/03/22 by Nazakat Fiaz
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