We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
I don’t think you should have taken the money straight away. When I got to the post office last Saturday, said they were open online. Got there and they were shut. I work a full time job sometimes 10 hours a day so haven’t shipped my package. Would like to redirect my package to my nephew rather than ship back to the supplier. Any help forthcoming? I’ve paid for a service I have not used.
06/08/22 by Barbara Wickham
I Book the Parcel,
( Bigger Parcel ? Just Put 30 KGs )
I Drop at Post Office or Parcel Force Depot = Done, Simple ????
06/08/22 by Road Runner, Beep Beep !
The quickest easiest way to deliver a parcel Ive ever used!
06/08/22 by Brian Cornick
Very easy to set up a return from start to delivery of my item.
06/08/22 by Lorraine Sherrington
Very good service
06/08/22 by Customer
All as expected, collection and delivery all went as booked and tracking all the way, easy to navigate site and many options for service required
06/08/22 by Carol
A good job than parcel was delivered perfectly
06/08/22 by Benjamin Odei
The cheapest price by a large margin and the parcel was delivered overnight at the weekend. Brilliant service from DPD via parcelmonkey.
05/08/22 by Leon
Excellent service from Parcel Monkey. Gave me the best price and the delivery to the USA was tracked all the way until delivery. I will definitely use them again as they came highly recommended from a friend who uses them all the time.
05/08/22 by Helen Stafford
Tried it for the first time to collect an eBay purchase. Really simple to use system. Collection and delivery exactly as requested
05/08/22 by Paul Turner
Prices were good, until I got an email telling me that they would be charging me more. They accused me of incorrectly measuring my parcels dimensions and weight. Ive sent hundreds of parcels just this year and have never experienced anything like this - I think I know how to use a measuring tape and a set of scales... Obviously after this additional charge, they would no longer have been the cheapest option and I never would have opted for their service in the first place. another courier would have been cheaper and Ive never had any issues with them. After contacting support, they told me to provide proof of weight and size. As if!!! I dont have time to waste taking pictures of myself measuring things. THEY should be providing me with their evidence that my measurements were wrong NOT THE OTHER WAY AROUND!!
05/08/22 by Mr Jack Bernard
This company is just DISGUSTING! Ive sent a parcel using DPD, parcel is lost, along with the £250 item in it which I have paid to insure! DPD refuse to answer my questions cause I used Parcel Monkey and those stupid SCUM at ParcelMonkey say "we have already sent 1 email to DPD, were just waiting"!!! They should be calling DPD, sending emails every single day and be on top of this! This is totally unacceptable! This company is a scam!
05/08/22 by Thierry
Parcel monkey part was ok but DPD actually returned my package to me and kept the money even tho on the phone they promised to deliver. Was a parcel from UK to Hungary.
05/08/22 by Zoltan Farkas
This parcel was a return to Amazon, Parcel Monkey say it was delivered on monday 1/8/22, today is the 5/8/22 and Amazon still say they have no got it yet...
05/08/22 by Richard Search (Astrorick UK)
I always use Parcel Monkey, they have always been on time and easy to use.
05/08/22 by Natalie Murphy
Generally Parcel Monkey is cheapest for Parcelforce shipments with higher insurance, which i why i use them often. HOWEVER, the return address on the labels is for Parcel Monkey office, which on a few occasions ive had to pay a forwarding charge as the parcel got return to them. Other brokers such as senditnow.com use sender address as return address.
05/08/22 by Chris
Out of 13 parcels, 12 parcels were delivered but 1 is still outstanding. It is been a week and I keep tracking it. The status of my parcel hasn’t changed for 2-3 days now. It is now day 7 since they took my parcel.
05/08/22 by Hein Zin Zaw
Prompt service.
04/08/22 by leonie
Not particularly happy tried to be honest regarding parcel weight and dimensions ,parcel was not available to me at the time i asked for a quote they gave me a price which i was happy with so i accepted once i gave them the exact measurements one of the measurements was7 centimeters longer than i had origionaly said the price they charged me more than doubled !
04/08/22 by A.j.Goodwin
great service, recommended
04/08/22 by MR G
Excelant company
04/08/22 by Mr ANTHONY FRAIS
I loved the experience to get the cheapest option and have Parcel Monkey join with the courier website to make the selection of the parcels and their size lead to a clear total cost.
04/08/22 by Mr Stephen Charles Brown
Easy to book a shipment Excellent customer service Good range of shipping options
04/08/22 by Shelagh
Very good site, easy to use and does what it says on the site! Will definitely use again!
04/08/22 by Philip Johnston
Before I continue to write a very detailed and long personal experience - I wish for Parcel Monkey to contact me directly to discuss further, and rectify the ongoing issue that has now surpassed 1 month where by my fully insured item worth over £650 has still not been delivered and is being kept at the depot since 5th July ( Fact ) - I have this confirmed and wish to know why Parcel Monkey are controlling this situation and not shipping out the Item to the receiver ( is it lost? no - Is it because its an expensive / value item? yes - are certain things going on untowards that the public need to know? - yes! ) - I need a full all monies refunded for the entire value of all items that were collected (£ 650) and also for P&P ( £26 - Insured value of £650 ), further compensation and / or the Item returned to myself asap - I will, and am in the process of taking this situation much further and have copious information from varying parties on the situation, Parcel Monkey and the Item in concern - I suggest Parcel Monkey contact myself directly in the first instance to rectify this problem BEFORE I go ahead and write upon this board the experiences, knowledge that I have and information held. Please contact : nsmith1000 @ live.com ( I will give you my tel. number on correspondence ) Parcel Monkey Order : Order #9006336 Parcel Shipment number: PM10682970 Parcel Tracking : Parcel Force UK9013602
04/08/22 by Fender
Always superb service, is so lovely when somethings works according to plan.! ????
04/08/22 by Nic Sunnucks
My parcel took over 6 weeks to arrive after paying for global priority. My emails recieved no decent responses.
04/08/22 by Customer
satisfactory service any problems sorted quickly & efficiently
04/08/22 by freda PilkingtonCustomer
Always perfect. Reliable. Efficient. Great choice of couriers. AND you get to plant a tree with your purchase :)
04/08/22 by Miss Lois Cordelia
Parcel Monkey gave me best deal to compare the market. It is bigger difference in price if you have to deal with bigger parcel which delivery price is higher. Recommended!
Thank you
04/08/22 by Valentas
Very easy to use, Parcelforce collected and delivered from London to Stroud in 20 hours. Well recommended.
04/08/22 by Richard
Very reliable, unlike some of their competitors.
03/08/22 by Jamie Beeden
Good experience
03/08/22 by Customer
Awful Experience my parcel was mm out so my cost has gone up from £10 to an extra £64 after my parcel has been delivered so cant even ask for it back or agree extra cost. money taken without my consent. even having raised a dispute nobody was interested in helping having to raised complaint with bank.
03/08/22 by Sophie Kane
A very fast and efficient service.
03/08/22 by customer
Process very easy. Package arrived on time. Full updates given. Very impressed.
03/08/22 by Mr Tony McGuinness
Fast and efficient and earlier than expected, and delivered on time
03/08/22 by Paul Darlow
Great service and packages got there on time.
03/08/22 by Rashda Mahmood
Delivered as promised.
03/08/22 by Njitor
Great efficient service quick and easy to use
03/08/22 by graeme Thomas
