We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,410 reviews.
Booked a very heavy parcel for delivery-parcel monkey quoted a fantastic price with easy to follow bookings order and print out labels. Will definitely use again!
12/02/22 by CAROLINE BENN
Posted a parcel for a decent price then had a charge of over £50 taken from my card days later- reason being over size, however I added that my parcel was heavier than it actually was at the time time of booking!!! I can’t reclaim the money as I didn’t take pictures of the parcel with my label on it and also pictures of the measurements- who on earth takes pictures of a parcel their sending with measurements! Won’t be using this site again , I will stick to my usual more reliable parcel site.
12/02/22 by Gareth
Very simple to organise. Collection was on time and very straightforward. Delivery was on time. Will definitely use again.
12/02/22 by Cathy
Charged a ‘final’ charge on my parcel. I measure and weigh them again. They come back and say ‘oh! We’ve laser measured’ Oh hang on while I pull my laser measurer out!
12/02/22 by Customer
Parcel Monkey gives you a good Choice of carriers for your postage needs.
I always use parcel force through parcel monkey excellent service.
12/02/22 by Diane Irwin
Ill never use parcelmonkey again after the service I received! My item wasnt even delivered and then it cost me more to have the parcel returned than the original postage cost! Ive spent nearly £30 and Ive still got the item and Ill have to pay again to send it! Zak in customer services needs to learn how to actually provide customer service, he was the most unhelpful person Ive ever dealt with! I wouldnt recommend using this company at all! Ill be sticking with Royal Mail from now on!
12/02/22 by Mark Huyton
Faster than I thought, and cheaper than any other options.
12/02/22 by Hilary Kirton
I had an international parcel returned by Royal Mail but Parcel Monkey got it delivered really quickly
12/02/22 by Amber
I measure the size of the tent bag i add extra size to comply with a box I used my digital scales for exact weight The price was £25 the package was picked and delivered yet you took a further £52 out of my account without consulting me to say the size and weight was wrong
12/02/22 by Paul
Great, fast international delivery!
12/02/22 by rachel
Parcel Monkey is a great tool. I generally use dpd and service is spot on
12/02/22 by Customer
All went very smoothly!
12/02/22 by david
Parcel was collected on the 31st January 2022 for next day delivery to Amazon, it is the 12 Feb 2022 today and parcel monkey are closed for the weekend. They have lost my parcel, I had to explain twice what my parcel looked like, all I keep on hearing is that the courier is looking for the lost parcel. Its my first time using Parcel Monkey and the service I have received is Awful, POOR CUSTOMER SERVICE Parcel Monkey you should have resolved this by now by reimbursing me for the lost parcel & costs.
12/02/22 by Danny Singh
a good alternative to going striaght to hermes , all worked out ok thank you
12/02/22 by david evans
Great price, great service!
12/02/22 by Daryl Melia
Easy to use website and hassle free service.
12/02/22 by Michael Dunkley
Parcel arrived in very poor condition, emailed Parcel Monkey but not received any reply.
12/02/22 by MR PETER STOTT
Super easy process from booking to drop of
12/02/22 by Patrizia
This is safest hands for parcel and biggest 2 advantages are - Cost and timings are very reasonable, god bless the team.
12/02/22 by Sunil Modi
Parcel arrived with customer next day. Very happy as was estimated up to 5days for shipping.
12/02/22 by Danielle
So easy to use! I had a large parcel to send and not sure where to start. Parcel Monkey was recommended by a seller I used on Etsy. It was straight forward, a good price and the goods shipped as expected.
12/02/22 by Clare
The parcel that was sent to Spain hasnt reached its destination this time round. Apparently its stuck in Madrid and they wont release it.
12/02/22 by Customer
great service
12/02/22 by Customer
Great pricing easy transaction.
12/02/22 by Mick
Good experience really. Not issues, good price, what more..
12/02/22 by Tony Mehmed
Excellent service thank you !
11/02/22 by Customer
Great service, use parcel monkey regularly.
11/02/22 by Customer
Excellent. Very good service..
11/02/22 by Andy Brotherton
Collected when stated, bit pricey but was easy to follow instructions. Would be more useful to be able to track the collection time or at least had maybe an hours slot for collection but I guess that’s done to the parcel service picked not directly parcel monkey itself.
11/02/22 by MANDI MARTIN
Easy to use service with on time delivery
11/02/22 by Customer
Fantastic! Easy to book and really compatible prices
11/02/22 by Maria LYSANDROU
Not received goods, received paper work in Spain 1 week after it was supposed to arrive asking me to go through all the documentation again. No support and extra charges made to card.
11/02/22 by Gemma Ford
I was charged twice for a single parcel the parcel was then claimed to be over 3 times its actual weight. Making a parcel charge in excess of £127. They have no phonelines. After 3 months of writing and sending proof of the weight in witnessed photographs initiated County court proceedings and at the recommendation of the court I took their offer to pay back the original £48 overcharge. Court action is the only reason I got paid out . DO NOT USE THUIS DREADFUL COMPANY
11/02/22 by michael o'connor
Claimed my parcel was 18kg overweight and charged me £80 on top of a already £100 service. Complete con as I weighed it myself at 15kg. Will never use parcel monkey again.
11/02/22 by Customer
Very competitive pricing and easy to use.
11/02/22 by Jim Crowley
easy to use website and a good price.
11/02/22 by Mr Andrew Birtles
TERRIBLE EXPERIENCE with Parcel Monkey. Measured and Weighed my parcel accurately on postal scales. Booked and paid the £26 to send my very small parcel, overseas. A week later I received an email stating an additional £66 had been taken out of my bank account, this was without my consent. Parcel Monkey stated my 700 GRAM, large letter parcel, in fact weighed 7KG. Any human being could quite easily work out, that this is nigh impossible for a parcel of that size to weigh 7KG. Unless my 12cm(W) x 17cm(L) x 2cm(H) (A6) parcel was filled entirely with a heavy slab of metal. Instead the contents was bubble wrap and a Cake Topper! Parcel Monkey said I needed picture evidence, of my parcel on the scales, which I obviously did not have, as I never thought I would ever need to prove the weight of such a small, lightweight parcel! The pictures I did have, of the opened parcel, label included, that was kindly sent by the recipient, was said to be not good enough. I will never use Parcel Monkey again, there are far superior companies available. I send parcels UK and overseas, for business every single day and have never been so disappointed with a service or charged so wrongly and highly.
11/02/22 by Sarah Accomando
Parcel monkey is not trust worthy. They capture business showing competitive rates. But they send you overage charges many days later and charge it on your card. We had 2 instances like this and the reason they mentioned was a LIE. They said we had booked for 1kg parcel and our parcel was 1.1kg in one case and 1.4kg in another case. But our parcel in reality a lighter one as we had weighed it prior to booking the service, it was only 600gm and 700gm in these cases. So the extra £4+ that they charged us in each case later was a spam. They have not responded to our request for details and proof from carrier receipt for this. Never trust them!!!
11/02/22 by Customer
Great to use would recommend
11/02/22 by HAMISH EASTON
Vorsicht, systematische Betrugsmasche! Bucht mehrere Wochen nach Ankunft des Pakets noch nachträglich Geld (15 Prozent der Transportkosten) vom Paypal-Konto ab, weil Paket angeblich 50 Gramm (!) zu schwer war und fordert Foto des verpackten Pakets auf einer Waage. Das Paket existiert dann natürlich nicht mehr. Tipps: - Unbedingt die Abo-Vereinbarung bei Paypal sofort löschen! - Paket direkt nach Erhalt auf die Waage legen und fotografieren - Paket mit Maßband fotografieren, um Abmessungen zu dokumentieren.
11/02/22 by O Z
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