We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Reliable, quick, and cost effective
14/08/22 by Christina
I would rate zero star but there is no option. My parcel has been returned to sender because they said that it contains prohibited items. Now when I booked this shipping, it was the third time with them that I was shipping skincare products and never had any problem. Plus I checked the prohibited items of the courier, UPS, and these items were not mentioned as prohibited neither for Italian border there was an issue as cosmetics were allowed to be shipped. In the parcelmonkey website I did not see reference/link to the prohibited items. I filled the invoice clearly mentioning that it was skincare products and the system allowed me to book the shipping, I had written the contents, hand cream, face serum etc but I could book anyway. Then once it was shipped I saw that there was a request to return to sender and I started inquiring...at the beginning I could not understand who was refusing the parcel..UPS, Italian Border, them. I was asking for document, letter from Italian border, still not understanding who was refusing...and after almost two months I received a message from parcelmonkey, because you can just communicate with them by message, just giving an ultimatum if I wanted to get the parcel back returned to me and paying administration fees and delivery, or if I wanted they to dispose of. It has taken two months, and probably I will pay to get back the parcel because it would break my heart knowing that my handmade products are wasted...but I would get who knows what kind of parcel...damaged and who knows how this parcel was stored in the worst condition, maybe the contect is just broken or gone. I believe that their shipping policy should be clearly mentioned and they should not allow us to book if they consider that a product has not to travel in THEIR terms and condition. Other website do not allow us to book if you mention something that they do not allow. I believe that this website just try to hide stuff and then take more money on that. Honestly avoid them.
13/08/22 by Rachele
Terrible customer service..no contact number. No one arrived to pick up packages for 2 days. This was urgent and had no one to talk to regarding this issue
13/08/22 by Customer
I found it nice and easy to do the job!
13/08/22 by Customer
Simple and efficient service but slow once in the hands of the Spanish customs and post office. Thank you very much.
13/08/22 by Mr Beaumont
This is the second time am using Parcel Monkey and very happy with the service throughout. Have opted for the collection service, value for money and reliable. The parcel got to destination on time. Was able to track the whereabouts of the parcel and the progress until delivered. Will use again and recommend
13/08/22 by MIchael
Easy to use
Arrived in timescales given
Would recommend
13/08/22 by Lindsey
Great app. Easy to use. Quickly found the options available to me with clear prices displayed. Printed the labels and stuck to the parcel. The provider we choose turned up when expected and the delivery was faster then expected. All in all excellent!
13/08/22 by L Richardson
Rubbish parcel not collected
13/08/22 by CustomerBenjamin
Worst service don’t use again
13/08/22 by Customer
Great service
13/08/22 by Stephen Little
Great guy does the rounds in my area , he is always happy and very polite and does his job so well cannot fault or parcel monkey .
12/08/22 by Customer david moore
Fantastic service truly amazing
12/08/22 by Alan Stadler
Parcelforce collected my parcel ref CK247211189GB promptly on Monday 8August. Today, Friday 12 August, the parcel is sitting in their international hub being prepared for export. It has been like that for last 4 days. The parcel was supposed to be delivered in 5 working days. No chance for that. Very disappointed. Thank you.
12/08/22 by Mr Roy Anderson
Quick to book and pay online and delivered my parcel in the time I wanted. Highly recommended.
12/08/22 by Samantha
Efficient, good at finding best value, simple to use, worked well.
12/08/22 by elayne
This is the first time I have tried this service and found it to have a good choice and be very informative . There were plenty of different carriers providing a variety of options which was great . also when it came to the uplift and delivery it all went well and was quite cheap.
12/08/22 by Sandra McKenzie
Cheap, quick and secure service
12/08/22 by Hasan
Always reliable and excellent low prices
12/08/22 by Chris
Great price and service. Parcel arrived with recipient early too, next day instead of the next working day. Great first experience with Parcel Monkey.
12/08/22 by marie
Website easy to navigate. I was able to book a next day collection even though I didn’t book it until 6pm.
12/08/22 by Karon Derby
Great service price was good & item was delivered very quick. Very happy thanks
12/08/22 by Leanne Godfrey
First class service
12/08/22 by Michael Tiley
have relocated to Portugal and used this service to deliver all of my belongings. I initially went via parcel monkey and they have used an outside agency CTT. They have shipped my belongings to a random House in porto - I live in Lisbon and now theyre telling me they dont know whats gone wrong. Furthermore the person who signed for it isnt even my name. Ive tried to get help and they said theres nothing they can do but investigate the situation. All my life is with someone else. Ive asked for the address of the person they sent it too and they dont have it! Moving country is stressful enough and now this. I am so so upset!
11/08/22 by Cardelle Dunne
Was charged a further £20.99 after I had paid for documents to be delivered to Cape Town. Would not recommend.
11/08/22 by MAGGIE
It was such a good experience. I sent a parcel to the US and it arrived within a week!
Definitely only using Parcel Monkey from now on.
11/08/22 by Customer
Parcel was picked up the next day - so i had great hopes. Website states parcel will be delivered in 3 days time - 8 days later - still not arrived.
11/08/22 by Jane Hamshere
Great Service
11/08/22 by Nimesh
Once the details of the destination were entered. The website indicated that the parcel would reach the destination in 3 days. It actually took 11 days, hence the 4 star rating.
It would have been helpful if the 11 day delivery time would have been stipulated from the outset (that would have achieved a 5 star rating). I would still have used the service.
Aside from that, the ease of use and price of the service were good. I would recommend it.
11/08/22 by John
The experience was OK, however, since Brexit sending parcels to Europe involves filling in forms and it’s not always clear how to do it… sending anything is so much more expensive too, and no matter how low the value of things I send my family always has to pay customs fees; so I’m giving up sending parcels to Europe all together!
10/08/22 by Alexa
Very good service provided, I got my parcel the very next day, many thanks, would definitely use again.
10/08/22 by S. Suleman
Excellent service easy to use
10/08/22 by Martin
First time user of Parcel monkey and was impressed by how easy it was to use, also getting the cheapest prices. Parcel posted, tracked and delivered. Will definitely use again
10/08/22 by Colin Thornton
Fantastic reliable, speedy service, no hassles, highly recommended!
10/08/22 by JKApp
Excellent service on time well fine again
10/08/22 by MARGARET OTWAY
Absolutely awful. They never sent me the invoices that the company was requesting for sending the parcels out of the country. I lost £30 because after they sent it back to the wrong address, they said that I should have been charged again for a new delivery.
10/08/22 by Carmela Marino
Prompt, speedy delivery
10/08/22 by SARAH
The best of the best
10/08/22 by Customer
Good service and easy to follow instructions and parcel sent to Australia easy
10/08/22 by Marjory Mcgregor
This was the first time I used this service and I am impressed with how easy it was to use. The instructions are clear and concise taking you step by step through the process which can be daunting. An excellent and convenient service. Thank you
10/08/22 by Elizabeth Thomas
