We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,988 reviews.
Frustrated with this service.
29/08/22 by Gurkha Watch
This was the first tome I have used Parcel Monkey ,I found it to be quick and easy to use.
Would recommend
29/08/22 by Jay
I found this service to be excellent.
Multiple delivery options were available to suit my budget.
Collection was swift and hassle free.
I would use again without hesitation.
29/08/22 by Joey P. Brenner
Nice and smooth experience as opposed to parcelcompare site were they wasted 2days without being able to process and create a label for my parcel from uk to Cyprus. I have used them again and they never disappoint.
28/08/22 by A M
Excellent easy
28/08/22 by Customer
Full marks to Parcel monkey DPD were totally unhelpful but ParcelForce, service was also excellent and very professional.
28/08/22 by Brendan
Excellent delivery service but have been surcharge for over weight when your own records show that I declared the accurate rate emailed you but no reply
28/08/22 by Johnson
Used Parcel Monkey to get a price for a large parcel. Price was significantly lower than I could have got going direct to carrier. The whole process was straightforward and saved me a lot of time contacting different carriers for quotes. Highly recommended and I will use them in future.
28/08/22 by Gideon McLean
Easy to use, great price.
Collected on time and delivered really quickly. Can find no faults. Thank you for an easy experience.
28/08/22 by Cassie turvill-smith
Good service
28/08/22 by Al Emari
Failed first collection day and did nothing about recollection, said next day and did not show
28/08/22 by Mark Cannon
Great choices - very competitive prices. So easy to use have sent about 15 parcels both collection and drop off - every delivery has gone very smoothly.
28/08/22 by Ryan
Brilliant service
28/08/22 by Pauline mckale Customer
Easy to book a parcel - no problems. And, if you need to contact Parcel Monkey its easy to do.
27/08/22 by Customer
Really easy way to send parcels
27/08/22 by Tony Bainrbidge
There were 4 updates in under 24hrs the latest 20/08/22 stating parcel was ready to leave UK no information since?!!!!
27/08/22 by Allyson Litchfield
It is so easy to use, and normally the parcel arrives. Only pay what you feel is right. Will use everything I send to family abroad.
27/08/22 by Customer
Horrible experience. PUT ACCURATE WEIGHT AND DIMENSIONS STILL GOT OVERCHARGED BY OVER £50! No quick responses given. Won’t ever use given.
27/08/22 by Ismaeel Abdul Jabbar
Brilliant, booked it on the Thursday, collected on the Friday, was delivered on the Tuesday. heavy package 50Kg
27/08/22 by customer
Always easy to book a carrier and good prices!
27/08/22 by Tina Croft
Easy website to use.Service faultless
27/08/22 by soames brown
Good tracking & info
27/08/22 by Customer
Easy to get the best quote.
27/08/22 by Ali sharpe
Pick up was very quick and delivery also very quick
27/08/22 by Gemma Rule
I had to cancel the booking to send a parcel through Parcel Monkey, the process got ridiculously complicated and I finished up sending the parcel via Parcelforce, more expensive but so easy and efficient. They delivered in good time with none of the fuss that Parcel Monkey created,
27/08/22 by Chris Maskell
Easy comparison and best price found
26/08/22 by Brynew
You didn’t even turn up !!!!!
26/08/22 by Karen Dine
Lost my parcel
26/08/22 by bernadette mcmenamin
Product was delivered broken so did not receive my refund - very unsatisfactory experience!!!
26/08/22 by Matthew Robinson
I am very pleased with the pick up from my home and the return of my parcel. Very much.
26/08/22 by Mrs Kelly
Courier claimed to have attempted collection; yet I was home all day, the front door was open all day, my study overlooks the drive and they had my phone number.
26/08/22 by Geoff W
This was a fabulous experience. All documentation created and fast delivery at a brilliant price
26/08/22 by Codi International Ltd
Great service, picked up and delivered promptly
26/08/22 by Jane Clark
Parcel monkey claimed my parcel would be delivered within 6 days. 10 days later (26/8) tracking still has it as prepared for export which is status since 17/8. Whilst I appreciate things happen outside of parcel monkey hands the delivery I purchased should have arrived here in new zealand by 3 days ago instead it is still sat at an export hub in the UK.
26/08/22 by Dissatisfied Customer
Excellent did exactly what was expected
26/08/22 by Customer
A good reliable swift service.
26/08/22 by Helen Mason
Experience with Parcel Monkey regarding booking was alright. However, after my package was collected by DPD and eventually stolen/missing it was officially declared by them as such. This subsequently made me eligible for a compensation for the stolen/missing package by DPD. I even purchased the more expensive option through Parcel Monkey to get the insurance for the package. After submitting my claim form through Parcel Monkey, it was declared as prohibited due to the package containing a mobile phone and headphones of value above £1200.... In this case, Parcel Monkey can claim the money and leave me with nothing when in fact I shouldve received the claim as I rightly have to. Absolutely outrages !
25/08/22 by Konstantin
Fantastic service every time
25/08/22 by Lynda
Seamless service
25/08/22 by Customer
All good super easy
25/08/22 by DARRYL BOWMAN
