We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,501 reviews.
Very efficient service. Easy to use website. Delivered in time
14/12/22 by Customer
Prompt collection and delivered the next day, no issues.
14/12/22 by Customer
Website so easy to navigate. Package collected on time. Friendly and polite courier. Tracking was easy and delivery made well within timescale.
13/12/22 by Christine H
Shocking .. paid for a service and never received the confirmation email or postal labels Never again
13/12/22 by Nathan
Tried using Parcel Monkey for the second time sending to the same address as before. After days it shows delivered in the system however it’s still in the country (sending abroad) stuck at a depot. I have to contact them (they didn’t let me know) and I’m then told the post code doesn’t exist even though they’ve sent to that address before. They keep asking for a new post code but that’s the address I want it delivered to so I told them to just return my parcel. It’s now been over a week and they aren’t responding. I’ve got a valuable parcel which they won’t return to me and is just sitting somewhere while it’s meant to be delivered already. What a scummy company to accept a parcel and address only to do nothing with it for almost a week and stop responding to customers. I want my parcel so I can send it with an actual courier and not a company that just collects from somewhere and drops it off to an actual courier. All you’re doing is adding an awful middle man. Disgraceful service.
13/12/22 by James
Fantastic service - parcel delivered in 2 days during strike !
13/12/22 by Madeleine Bonser
I was trying to send a 6kg parcel to Bosnia and was amazed at how bloody complicated this system is compared to DPD and parcel force as examples I have recently used. It constantly kicking you out and back to start again. It say you can save an address which l did but couldnt find how to retrieve it to save going through all the rigmarole again, after 2 hours l finally got to the payment stage, entered my card which was accepted, pressed the pay butoon and nothing happened then again and again then a message saying we are unable to send parcel on the given information or something like that. What a complete waste of time
13/12/22 by Patrick
Swift delivery. Good pricing - lots of drop off points
13/12/22 by Leanne Williams
Very good and cheaper than other websites.
13/12/22 by shimi islam
Labels via email. Collected and delivered when planned.
13/12/22 by terry
Ueless service. Poor communications platform. Their service provider (Evri) failed to arrrive to collect package. You are far better off using the Post office.
13/12/22 by Airdale
Parcel Monkey lead me to Evri who took 5 days to another courier and implied at one point that I would have to rebook
13/12/22 by Nigel
ordered a parcel force delivery and was sent a php file, which is USELESS and not a PDF with the labels, which i COULD NOT OPEN despite trying various apps. I re-booked with Parcel force direct same service same price immediately, as i has a deadline, contacted Parcel clowns, sorry monkey, requesting a refund there is NO PHONE number anywhere only email which says we will get back to you within 3 hours, and WAS IGNORED a week ago still nothing....Shyster outfit Not the first time I had a similar experience with parcel 2 go, same NON RESPONSE even using RESOLVER made no difference....We have your money now go away!!!!! AVOID.... use the chosen services OWN website for bookings...
13/12/22 by andy
Always a great service Easy booking
13/12/22 by Mandy DOHERTY
Excellent
Excellent
13/12/22 by David Jones
They delivered as they are supposed to do. Nothing special, no extra praise needed, I pay for delivery and it got delivered.
13/12/22 by Customerala acorn
Good price. Easy to use website with advice at all stages. Will definitely use again.
13/12/22 by Annette Pickering
I have used Parcel Monkey a few times before. Website is easy to use and all the services available are clear and easy to see if you need a printer etc. Also like the personal dashboard so you can see the parcel journey. I used UPS drop off and my parcel was with recipient within 24 hours! Really happy. The price was also very reasonable.
13/12/22 by Customer
i PAID FOR PICK UP ON THIS ITEM AND IT WAS NOT PICKED UP i HAVE TO TAKE TO THE POST OFFICE NOT HAPPY
13/12/22 by Wendy Dakin
Package arrived in Canada in just under a week. Great tracking so knew exactly where it was. Brilliant service
13/12/22 by Pauline White
Easy to book and use site, polite drivers, and driver at recipient end offered to carry the parcel inside as it was heavy. Great service as usual.
12/12/22 by Patricia Strong
This is the first time I used you and I was well satisfied with the service. Will definitely use you again in the future.
12/12/22 by Steve Pearce
Great website, lots of choices and easy to navigate.
12/12/22 by Virowall Hygiene
STILL NOT DELIVERED TERRIBLE!
12/12/22 by Scot Honeyman
Ease of booking and prompt early collection
12/12/22 by Sastry
paid extra to get a parcel collected from DPD the following day as i was going away for a week and needed to send christmas presents before I left - no one came to collect it - I called DPD and they said they switched off this service, so parcel monkey have sold me a service which does not exist and now the gifts will not be delivered in time, no contact number for parcel monkey. AVOID
12/12/22 by faye douglas
all good,collected as agreed
12/12/22 by J Berry (Building)Ltd
You did not turn up on thursday to pick up the parcels that i paid for to be delivered next day - they are still sat here !!!! Diabolical service - wont be using you again
12/12/22 by disgruntled customer
I was able to find an excellent price for the shipping of my parcel, and the service was very good.
I couldnt confirm that the details of the address were the same as I put in the order. That was the only minor inconvenience.
12/12/22 by Maria Rebelo
Lots of competitively priced options - easy to order and download labels, etc.
12/12/22 by Debbie
Great service. Easy to use. Fast delivery
12/12/22 by Gw
Everything was delivered as promised, professionally and friendly.
12/12/22 by customer
Really easy to use, the parcel arrived on time, clear tracking throughout. great value for money
12/12/22 by Ecc
Considering my shipment was On a 48 hour service and four days later still sat in the sorting hub and not even reached the delivering depot I’d say you have failed me
12/12/22 by James
I have always used parcel monkey in the past to send parcels to my family overseas. The last two parcels have been late arriving at their overseas destination.
12/12/22 by Customer
I chose 24hr delivery but it took more than 48hrs to deliver my parcel. i have taken into consideration the Royal Mail Strikes but it still took longer than 2 days to deliver my parcel.
12/12/22 by GURDISH MANN
Amazing service, thank you.
12/12/22 by Customer
Parcel was collected when arranged and delivered within 5 days
12/12/22 by Beverley Smart
Have used parcel monkey several times for parcels going to Australia!! Really good service and they find the cheapest highly recommended!!
12/12/22 by Sue Clarke
Excellent service.bang on time.tracked and delivered.how parcel courier should be.
12/12/22 by Anthony Tormey
