We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,470 reviews.
Got collected a day after the informed date of collection via email only after me chasing. Also was on hold a lot. Over all ok service due
12/02/14
Really disappointed with the service. Will only use Citilink in future.
12/02/14
Need a contact phone number to make it good
12/02/14
No comment left by this customer.
12/02/14
No comment left by this customer.
12/02/14
I was great. Thanks!
12/02/14
No comment left by this customer.
12/02/14
Couldn't have been improved- brilliant service.
12/02/14
No comment left by this customer.
12/02/14
Night freight never turned up on specified day - after follow up, turned up day late with no apology or reason. Poor.
12/02/14
Email confirmation of pick up and delivery would be a great additional feature.
12/02/14
As usual, a very good service at a very good price.
12/02/14
Excellent service
12/02/14
Very good service and would use them again
12/02/14
Cheap, quick and efficient! Will definitely use again. :)
12/02/14
The parcel was not collected on the same day for next day delivery and I had to chase Parcel Force direct. I will go direct to Parcel Force
12/02/14
It takes too long for you to answer questions
12/02/14
Prompt and value for money, realiable
12/02/14
No comment left by this customer.
12/02/14
good and reliable service yet again
12/02/14
Was an excellent service and will e Iain again in the future.
12/02/14
Excellent service, friendly, easy to book, would be nice if a closer pick up time could be given but no biggy
12/02/14
No comment left by this customer.
12/02/14
No comment left by this customer.
12/02/14
No problems so didn't really test your service!
12/02/14
One pack arrived open and all of them look like if they have been kicked all thу way down rather then carried
12/02/14
No comment left by this customer.
12/02/14
Cheapes price comparisons. Next day pick up and next day delivery as stated. Very good customer service when required. Use this every time.
12/02/14
Picked up promptly only thing to improve would be to tighten the pick up window
12/02/14
No comment left by this customer.
12/02/14
It would be helpful if we could have a collection on the day we book, maybe with a 12 noon cut-off
12/02/14
No Service on Mondays - very disappointing. Now the 3rd Monday in a row. The regular driver on Tuesday, had a huge backlog to deal with!
12/02/14
Efficient, cost effective overall very satisfied with the service.
12/02/14
Parcel was due 05/02/14, never showed, rang & told 07/02/14, never showed eventually delivered 10/02/14, it was birthday present for our son
12/02/14
Excellent service as always! Will use you again and again ++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
12/02/14
No comment left by this customer.
12/02/14
Great service with efficient uplift and fast delivery.
12/02/14
Your driver failed to collect parcel on arranged day and went to next door address.
12/02/14
No comment left by this customer.
12/02/14
I love the international service, it's fast and reliable.
12/02/14
