We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,471 reviews.
Booked next day Courier. Arrived 3days later with DX freight. No explanation oor apology
26/03/14
No comment left by this customer.
26/03/14
Excellent service. Just seems to be a problem with the payment side as message says payment has failed when in fact it has been successful.
26/03/14
You are always on time-it's very important for me! thank you for excellent service
26/03/14
Parcel picked up as requested, delivery was in the time stated, tracking info easily obtained, perfect.
26/03/14
very efficient
26/03/14
No comment left by this customer.
26/03/14
Easy system to use; reliable service
26/03/14
Excellent service
26/03/14
The parcel was collected 24 hours late and because of the weekend was delivered 3 days later than it should have been.
26/03/14
I posted 9 parcels weight 166kg, they all got picked up on time & delivered perfectly the next day. I can not fault your service at all!
26/03/14
I found the service to be quick and reliable - thank you
26/03/14
Very good and efficient. Worked perfectly
26/03/14
We understand the parcel has been delivered. Extremely pleased with the quick and effecient
26/03/14
No comment left by this customer.
26/03/14
Unfortunately the contents were damaged on arrival and I'm awaiting message from customer.
26/03/14
No comment left by this customer.
26/03/14
Terrible! Parcel still not been picked up after a week! Over 30 calls to DX
26/03/14
Two days late and the reply from the driver was, well I was on holiday!!!!
26/03/14
Brilliant service , great cheap costs and always delivers on time .
26/03/14
Once again good service thank you
26/03/14
Website easy to to navigate. Collected on time and delivered next day.
26/03/14
Re Courier. collection Wed 19 no show. Thur 20 no show.finally collected Mon 24. So much for next day delivery! No apology/compensation.
26/03/14
No comment left by this customer.
26/03/14
No comment left by this customer.
26/03/14
No comment left by this customer.
26/03/14
No comment left by this customer.
26/03/14
Always get great service, could be better if we had an idea of the collection time frame
26/03/14
No comment left by this customer.
26/03/14
thank you good service
26/03/14
very good all round service, economical and on time many thanks Gary.
26/03/14
Courier collection 3 hours late, little communication from Parcel Monkey, colleagues had to stay late at the office to receive parcel
26/03/14
No comment left by this customer.
26/03/14
No comment left by this customer.
26/03/14
No comment left by this customer.
26/03/14
No problems really, booking to send to Thailand was easy, booking and customs forms simple. Duplicate emails from you about details tho'.
26/03/14
No comment left by this customer.
26/03/14
excelleny
26/03/14
You need to confirm with the customer that the goods have been delivered and provide a POD in case of disputes.
26/03/14
No complaints, service was easy to use & good value
26/03/14
