We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,976 reviews.
I suggest your website should allow longer messages for your drivers to assist them in deliveries. Eg Opp 30mph sign. Leave in porch if out
11/03/15
A simple to use system, would use again
11/03/15
Waited in all day and parcel force didn't even show up, very poor communication the following day once rearranged
11/03/15
Our Response: I am very sorry to hear the item was not collected please raise a support ticket on our website
Easy to arrange and good service
11/03/15
Excellent service ! Collected when stated with superfast delivery to Germany!!
11/03/15
No comment left by this customer.
11/03/15
it is now over a week since the parcel was collected and it has not yet been delivered
11/03/15
Our Response: Thank you for your feedback someone has responded to your support ticket on your Parcel Monkey account
Always good service and excellent pricing
11/03/15
Superb service, UK to rural France in under 48 hours.
11/03/15
No comment left by this customer.
11/03/15
No comment left by this customer.
11/03/15
No comment left by this customer.
11/03/15
No comment left by this customer.
11/03/15
No comment left by this customer.
11/03/15
No comment left by this customer.
11/03/15
very good and efficient. an email to inform delivery has taken place would be reassuring .
11/03/15
Good value service. Very happy !
11/03/15
My parcel has not been collected
11/03/15
Our Response: I am very sorry to hear the item was not collected somebody will raise a support ticket on your account now
No comment left by this customer.
11/03/15
Super easy friendly service! Will definately use again.
11/03/15
Overall good service at a low price
11/03/15
Quick and efficient
11/03/15
Would have been better for parcel force to give Aprox time as I waited in all day till 5pm) would have been easier 2 have taken to post
11/03/15
No comment left by this customer.
11/03/15
Very good . Fast fair service
11/03/15
parcel arrived smashed and now having issues getting money back
11/03/15
Our Response: I am very sorry to hear about this experience, somebody will look into your ticket now
More precise pick up drop off time notification.
10/03/15
Good effort thanks
10/03/15
No comment left by this customer.
10/03/15
Such a good service and very cost effective, would definately use again
10/03/15
No comment left by this customer.
10/03/15
No comment left by this customer.
10/03/15
All good very simple to use. Takes the hassle out of shipping all that eBay stuff...
10/03/15
More tracking information by text/e-mail would be useful.
10/03/15
On time and a good reliable service.
10/03/15
No comment left by this customer.
10/03/15
you failed to pass on information so the parcel service could not find the parcel and had to re call the following day. Wasting time.
10/03/15
Our Response: I am very sorry to hear about the service you have received, please raise a support ticket on the website so we can assist
No comment left by this customer.
10/03/15
Very Good
10/03/15
No comment left by this customer.
10/03/15
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